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Reviews

Average Ratings

4.2
84 lifetime reviews.
  • Great customer service

    I couldnt get the lease i wanted . so they put in something better and gave me great credit advice on top of it..Annie and Chris were great..they ...


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    I couldnt get the lease i wanted . so they put in something better and gave me great credit advice on top of it..Annie and Chris were great..they all worked hard to get me in what i wanted..the customer service is outstanding

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic mustang buying experience

    Very few times in my life have I had such a great car buying experience! Josh Belisle was recommended to me by another Gene Butman Ford employee a...


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    Very few times in my life have I had such a great car buying experience! Josh Belisle was recommended to me by another Gene Butman Ford employee as I was new to the dealership. What a great recommendation it was! It took me 9 months to research my perfect Mustang and Josh was there assisting all the way! When I wanted to drive one in the snow it was warmed up when I got there. He recommended options and gave me good advice in skipping others. In the end, I got the perfect Mustang and made a good friend. I would recommend Gene Butman Ford to anyone and Josh in particular. Everything was great and everyone was as well!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service

    Our customer service experience at Gene Butman was excellent!! Josh is professional, and very helpful. He assisted us with the sale of our Honda &...


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    Our customer service experience at Gene Butman was excellent!! Josh is professional, and very helpful. He assisted us with the sale of our Honda & Lease of our 2016 Escape!! We will be lifelong customers & refer our family & friends to Josh!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    My car salesman Andre and his manager were amazing!


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    My car salesman Andre and his manager were amazing!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer service experience

    I stopped in at Gene Butman Used Cars. I was already a little irritated from the other two dealerships I stopped in at earlier. Their sales person...


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    I stopped in at Gene Butman Used Cars. I was already a little irritated from the other two dealerships I stopped in at earlier. Their sales persons were rude and I felt pressured to buy, when I really wanted to gather info first. At Gene Butman I was greeted by Mike Bartosek. I told him I was "just looking." Mike was really cool and friendly. We turned it into info day. He was very informative and helpful. I never had such great customer service before with no sales pressure to buy. I plan to come back soon to actually buy. I will definitely recommend others to Mike.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • The WORST Experience ever!!!!

    if you can avoid the pre owned of these guys please do so by all means, the worst and most disturbing experience I ever had over there!! I called ...


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    if you can avoid the pre owned of these guys please do so by all means, the worst and most disturbing experience I ever had over there!! I called in for a used car and asked to get the final price over phone because they were 40 minutes drive from my place, the girl who answered was from the new cars department and she said its a company's policy not discuss or disclose any price over the phone and if I come there they will be happy to negotiate and see what we can agree on, after driving for 40 min I had one of their salesmen jumping to offer and work with me on the car, I told him I need to buy the car and am looking to get more discount on the price. he said he understands and will talk to his manager to see about that, he had 5 min there and left and went to talk to another client for about 15-20 min. while I was waiting on his disk and finally he came back and told me we cannot do anything and this is the 'Internet price' (which I don't understand what does that mean!!!) and then said that I already have people coming to buy the car with that Internet price so in another word I can take my offer and leave, had to go back for another 50 min in rush hour to get back and had to cancel meetings as I could not reach office!!! this can tell you how bad it was and how bad it made my day. unprofessional and unrespectful dealer that you can't hope to get much from them either in price or way to handle sales deals.(am not sure about the rest of the sales guys), avoid them if you can!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Service & Great Environment to buy vehicle

    Awesome environment, willing, knowledgeable & patient Sales team!


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    Awesome environment, willing, knowledgeable & patient Sales team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • NICE FACILITIES

    Service was performed within an hour of our arrival. The staff were professional and helpful.


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    Service was performed within an hour of our arrival. The staff were professional and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Good place to have your Ford repaired.

    We had new tie rod ends installed, an alignment performed, and the transmission filter and transmission oil changed on an older model Explorer. T...


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    We had new tie rod ends installed, an alignment performed, and the transmission filter and transmission oil changed on an older model Explorer. The prices were reasonable and the service was incredible. We took it in in the morning, and drove it home that afternoon! Gene Butman Ford's parts and service departments support Ford eCommerce, which is a major advantage for scheduling repairs and getting them done in a timely manner. I don't like having to have my cars fixed, but when I have to, Gene Butman is the place to go.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Richard

    Had to change salesman in mid stream, but all went very well.


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    Had to change salesman in mid stream, but all went very well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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