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Volvo Cars of Phoenix

3.6 out of 5 (3.6) 208 reviews

Dealer on Cars.com since July 2016

Currently in stock!

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Today's Hours

Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 9:00 PM
Sat 8:00 AM - 8:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed

Reviews

3.6 out of 5 3.6
208 lifetime reviews. Includes reviews of Volvo Cars of Phoenix from DealerRater.com
  • Excellent Service
    May 27, 2016

    Brian Lawrence is my contact at Volvo and he is always very helpful with getting me a loaner car, keeping in touch with me regarding repairs and timef...rame for when my vehicle will be ready. When I get my vehicle back it is always clean and all the repairs/maintenance has been done. I am EXTREMELY happy with the Volvo of Phoenix dealership and Brian and his dedication to the customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 1.8 out of 5
    Selling Prius LEMONS that LEAK OIL & refusing repair-refund
    April 7, 2018

    March 18, 2018: We discovered "VOLVO OF NORTH PHOENIX" while searching an "07 Prius w/150k miles for $4737 on KBB.com and "Nick" said it would be read...y for us to look once we drove from our house in the City of Maricopa to their dealership, 53 miles / 1 hour and 12 minutes away. It had dirt-caked engine compartment, seats so filthy they had to do a 'quicky clean up' just so my wife and I could test drive 1.2 miles / 4 right turns from dealership. We traded our 08 Scion Xb w/214k miles towards this and got $2000 trade in. Our Scion did NOT LEAK OIL AND RAN PERFECTLY! When Prius was delivered 3 days later an invoice showed that they had repaired things that weren't on agreement. The items that WERE on agreement "hybrid battery test / inspection, trim piece reattached to trunk and major undercarriage / engine mud removal" COMPLETELY IGNORED yet invoice said trunk handle had been 'repaired'. I showed salesman 'Nick' broken latch on trunk and discovered a major oil leak from engine and alignment made car pull to the right. None of the filters had been replaced nor items fixed so I took photos of general state and complained to 'Ulisis' Sales Manager. Ulisis said they would fix oil leak and alignment as well as test all batteries and sent us home with a loaner. 6 days later we got our Prius back, trunk latch partially repaired and OIL LEAK still apparent as well as hybrid batteries inspection and test not performed and alignment that is WORSE than before / still pulls-R. I have contacted and left messages for Ulisis Osuna Sales Manager as well as the GM 'EJ Schneider' to call me so that we can resolve this dispute. They are in the world's longest meeting and not returning calls, it is obvious that the dealership is stringing us along to void the 15 day / 500 mile LEMON LAW and do not plan on taking their LEMON back or repairing it the way they promised. The dirty condition means the car was abused and possibly 'lived in' and it sat on their back-lot for 3 MONTHS until the day we came to test drive. The carfax showed 1 owner and we were told it had been inspected, however 'Nick' mentioned a "152 point inspection that we paid $800 for in the reconditioning fee". In short: THEY ARE DISHONEST. We traded our 08 Scion Xb in @ $2000 for this 07 Prius LEMON included was $4500 of our cash = $6500. We expect them to honor their agreement to repair it to satisfaction or refund our money and vehicle. They are stringing along hoping we'll go away, but we are just getting started!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 4.0 out of 5
    Traveller
    April 4, 2018

    Wayne Littrell VERY good employee. Traveling alone from Canada when engine light indicator went 'on'. Phoned from Flagstaff (Easter holiday wkend)... to Phoenix dealership and Wayne explained potential issue. Facilitated my service appointment, explained problem, trusted his advice, kept me updated as was lengthy complex problem..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello there! Wayne and the team were glad to get you back on the road quickly. We appreciate you taking the time to leave a review!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Volvo Cars of Phoenix from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Air Filter Replacement

    $109.95

    Coolant System Service

    $129.95

    Replace Brake Fluid

    $129.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 40 Offers on 7 Models

About Our Dealership

Dealer on Cars.com since July 2016

Volvo Cars of Phoenix is your premier Phoenix Volvo dealer, right in the heart of the Valley! Since we opened our doors in 2012, we've striven daily to create a car-buying experience that is both fun and easy. When making such an important purchase, it is essential to shop with a reputable dealer, putting your needs above all else. Our sales and service professionals truly care about your car-buying and ownership experience. Our associates have the knowledge and expertise to help you find a vehicle that perfectly suits your lifestyle and budge, And we don't stop there: expect top-of-the-line car repair at our state-of-the-art service center!

Top Reviewed Employees

Volvo Cars of Phoenix
2205 W Bell Rd Phoenix, AZ 85023
New (602) 635-7451
Used (602) 334-4987
Service (602) 635-3167
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