Reviews

Average Ratings

3.4
196 lifetime reviews. Includes reviews of Volvo Cars of Phoenix from DealerRater.com
  • Excellent Service

    Brian Lawrence is my contact at Volvo and he is always very helpful with getting me a loaner car, keeping in touch with me regarding repairs and t...


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    Brian Lawrence is my contact at Volvo and he is always very helpful with getting me a loaner car, keeping in touch with me regarding repairs and timeframe for when my vehicle will be ready. When I get my vehicle back it is always clean and all the repairs/maintenance has been done. I am EXTREMELY happy with the Volvo of Phoenix dealership and Brian and his dedication to the customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Car purchase from on-line fell through.

    I called on a used car that Volvo of Phoenix listed on an on-line service. They responded to my inquiry within 5 minutes of my sending a message ...

    Dealer Response

    Hello, Thank you for taking the time to leave us a review and rating about your experience with us. Thank you for the feedback and suggestions fo...


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    I called on a used car that Volvo of Phoenix listed on an on-line service. They responded to my inquiry within 5 minutes of my sending a message of interest through the internet service. That was impressive. They furnished me with many additional pictures of the vehicle at my request, and the vehicle looked good. I live out-of-state, and planned a flight to Phoenix to see the vehicle myself. I was literally walking out of my house for the airport when the dealership called to try to catch me before I flew out, and told me a service they contract with had received a deposit on the car. No one ever mentioned this secondary service to me that I was competing with. So the car was not available for at least 48 hours which by agreement with this deposit receiving company it must be held by the dealer from being sold to someone else, like me. The vehicle subsequently disappeared off the internet website, so I assumed it was gone. No one contacted me otherwise, so it looked like the deal was off. The following week someone called my house and left the message that the vehicle hadn't sold, and that the car had failed the emissions test. Besides all this, the price listed on the internet was definitely not the bottom line price. If I were to have purchased the car with cash as was my intention, they would add $1000 to the price. I asked about financing it instead, and even with my super high credit rating, I would only get a 4.99% rate (outrageous!), which would push the interest on the loan above the $1000 mark, too. That was very disappointing. I ended up purchasing the exact same car at another dealer for less than I would have the car at Volvo of Phoenix. Both dealerships listed their sales price on the website, and the other one that I ended up purchasing from added nothing to the price they listed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to leave us a review and rating about your experience with us. Thank you for the feedback and suggestions for improvement, we hope to look closely at these improvements soon. Although you did not purchase from us, we hope you enjoy your new car to the fullest.


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  • Beware
    August 12, 2017

    These guys advertise cars as new, including rather misleading photographs showing window stickers, factory new car labels and warnings on the dash...


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    These guys advertise cars as new, including rather misleading photographs showing window stickers, factory new car labels and warnings on the dashboard when in reality they are former dealer rentals and loaners. They car I was interested in turned out to have a shade less than 8000 miles although it was clearly advertised as new. It was not, what's more it was a rental..,,. No thanks!

    Does not recommend this dealer

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  • Used Car Buying

    Went in to look at an advertised used car. After test drive I asked for the service department vehicle report. I was told that would take an hou...


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    Went in to look at an advertised used car. After test drive I asked for the service department vehicle report. I was told that would take an hour or so, as the car had just completed inspection. Never heard back. Got a call two days later for a survey from the dealership about my experience. Told them there had been no follow up to my questions. Nothing back.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Satisfactory service

    Late in returning email and the vehicle I wanted sold, unfortunately. I had to email to see what was happening with my request.

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. We apologize for the miscommunication and difficulties you have ...


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    Late in returning email and the vehicle I wanted sold, unfortunately. I had to email to see what was happening with my request.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. We apologize for the miscommunication and difficulties you have experienced. I would like to talk to you more about your experience and try to make things right. Please reach out to me at your earliest convenience: EJ Schneider, 480-696-5938.


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  • Excellent!!!!
    July 28, 2017

    I have been going to this Volvo dealer for 4 years now with my Volvo S40. I am so glad that I found this dealer when I moved into the Phoenix are...

    Volvo Cars of Phoenix

    Thank you for the fantastic review, Lauren! It is wonderful to hear that Jake and the rest of the team take excellent care of you. We truly apprec...


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    I have been going to this Volvo dealer for 4 years now with my Volvo S40. I am so glad that I found this dealer when I moved into the Phoenix area. Everyone you talk to is so nice and knowledgeable about what is best when servicing my car. I don't know much about cars, so I appreciate Jake always taking the time to explain car mechanics in an easy to understand way. I've never felt uncomfortable about asking any of my "silly" questions.

    Does recommend this dealer
    Came in for service or repair
    Volvo Cars of Phoenix

    Thank you for the fantastic review, Lauren! It is wonderful to hear that Jake and the rest of the team take excellent care of you. We truly appreciate your continued business, and we look forward to seeing you again!


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  • VOLVO QUALITY CARE ALWAYS

    I so Appreciate my Service Advisor, JAKE JOHNSON He is always ready to listen, knowledgable, helpful with advice. Jake is always pleasant and eage...

    Dealer Response

    Thank you for the great review, Ann! Jake is a great asset to our team and we are thrilled you get to experience his commitment to customer servic...


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    I so Appreciate my Service Advisor, JAKE JOHNSON He is always ready to listen, knowledgable, helpful with advice. Jake is always pleasant and eager to have his customers pleased with the Service of our VOLVO'S

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Ann! Jake is a great asset to our team and we are thrilled you get to experience his commitment to customer service. We look forward to seeing you again!


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  • service
    July 8, 2017

    Mark wylie is a go getter, he is very helpful. and very accomodating, when you want your service done easy and worry free. look for Mark and wayn...

    Volvo Cars of Phoenix

    Thanks for the great review! It is wonderful to hear that Mark made your experience with us a great one! We look forward to working together in th...


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    Mark wylie is a go getter, he is very helpful. and very accomodating, when you want your service done easy and worry free. look for Mark and wayne, Good job Mark, Volvo is the best

    Does recommend this dealer
    Came in for service or repair
    Volvo Cars of Phoenix

    Thanks for the great review! It is wonderful to hear that Mark made your experience with us a great one! We look forward to working together in the future!


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  • Outstanding services!
    June 29, 2017

    I own two Volvo, an S60 and an XC 90 so I'm at the dealer pretty often usually for maintenance. They take excellent care of their customers and, w...

    Volvo Cars of Phoenix

    Thank you for the wonderful review, Aneta! We always encourage our staff to above and beyond for our customers and we're so happy our staff did ju...


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    I own two Volvo, an S60 and an XC 90 so I'm at the dealer pretty often usually for maintenance. They take excellent care of their customers and, what's most important, they do what they say in the time frame they say! All service staff is friendly, helpful and always available if o have questions/concerns. Mark and Brian are my two favorite there, such nice people! Volvo should be happy yo have such good employees. My dogs love yo go there too, they are spoiled with treats and petted by everybody and that's makes me happy, not many places will accept pets. I'd recommend in a heart beat and I'm sure they will always exceed expectations.

    Does recommend this dealer
    Came in for service or repair
    Volvo Cars of Phoenix

    Thank you for the wonderful review, Aneta! We always encourage our staff to above and beyond for our customers and we're so happy our staff did just that. We're pleased to know we've had the opportunity to work with you on several different occasions and we'll see you again!


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  • Volvo of Phoenix service
    May 12, 2017

    I have 2 volvos both serviced with Volvo of Phoenix for several years now. One is an s60 polestar, the other is a s60 gt6 kpax, the upgrade done ...

    Volvo Cars of Phoenix

    Wow! Thank you so much! We couldn't be happier to have you as a continuing customer, and we hope to provide the same excellent service for you for...


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    I have 2 volvos both serviced with Volvo of Phoenix for several years now. One is an s60 polestar, the other is a s60 gt6 kpax, the upgrade done at Volvo of Phoenix. The service dept has always been a pleasure to deal with, service is prompt, dependable and excellent. Will continue to have Volvo of Phoenix take care of my volvos. Edb Scottsdale az

    Does recommend this dealer
    Came in for service or repair
    Volvo Cars of Phoenix

    Wow! Thank you so much! We couldn't be happier to have you as a continuing customer, and we hope to provide the same excellent service for you for years to come!


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