Hooman Chrysler Jeep Dodge Ram

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Reviews

Average Ratings

2.4
17 lifetime reviews.
  • Great Dealership

    My husband and I went to another dealership and I was disappointed at their poor attempt of using persuasion tactics to get me to buy a car from t...

    Dealer Response

    Hello Mike, We are pleased to hear you enjoyed a 5 Star, Pressure- Free experience with our large selection of inventory and Great Service provid...


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    My husband and I went to another dealership and I was disappointed at their poor attempt of using persuasion tactics to get me to buy a car from them. Also, it wasn't even the car I wanted! I ended up leaving and was referred to this dealership. Walking into Hooman Chrysler, I was impressed by the selection of vehicles out on display. The prices were wonderful and the customer service was unreal! I have never been treated by such patient, kind, and caring sales men. After test driving my third car, I was sold. Went home that night to sleep on it and no one pressured me to get it that night. I came back over bright and early in the morning and purchased the car. Very happy with my purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mike, We are pleased to hear you enjoyed a 5 Star, Pressure- Free experience with our large selection of inventory and Great Service provided by our Team Members. Providing a 5 Star experience is our top priority and it sounds like you received that to a "T". We Welcome you to our Hooman Automotive Family and look forward to helping you again in the future! Best, Melissa P. CSI Internet Manager 866-748-3664


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  • water pump replacement tragedy

    The problem happened right before closing ; so I just dropped my car off. Got a call in the morning to tell me they would look at the car and let ...


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    The problem happened right before closing ; so I just dropped my car off. Got a call in the morning to tell me they would look at the car and let me know what the problem was and the cost. They called and said it would cost $900. Luckily the guy that helped me researched the issue and found it was covered by the warranty. This is the bad part. They said it would be done by 4 pm. I arrive at 5:45 (give them some extra time). Go to collect my car and they say it is with the car washers. I wait and I wait and I wait. After about 2 hours of wondering whats up they( fess up)tell me that they have lost the keys. The key guy will not be in until tomorrow morning. Oh and we can't give you a car because the rental department is closed. They did not offer me a ride home when I told them where I lived. I had to Uber to my office and borrow the company car to drive home (in the valley). The next morning they offered a shuttle pick up from my office not from my house. Finally got my car at 9 a.m. It was not washed. No coupon for free oil change. No sincere apology. Every time I see a Hooman Dodge anything this horrible experience comes to mind.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Durangos

    Did not have any durangos in stock , but was pushy on trying to sell me something I did not want


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    Did not have any durangos in stock , but was pushy on trying to sell me something I did not want

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • service nightmare

    was greeted by Kirk , he is a service specialist, he is always awesome and patient and very helpful, how ever the tiny latin girl in the service d...


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    was greeted by Kirk , he is a service specialist, he is always awesome and patient and very helpful, how ever the tiny latin girl in the service dept is extremely rude and deceptive, took my car in for a recall item on my ignition and asked several times for a loaner car, which they never seem to have no matter hoe far ahead you make an appt, until the gm was called personally to handle it, then the appt was finally made, made a date to come re repair the recall ignition which was not repaired properly in the first place which was shown to their service mgr ' Rocky ' ,I arrived with my car expecting to take a loaner , and I was then told I needed to have full coverage insurance, I had only liability and asked if I can purchase full coverage which i was responded to in such a rude condescending way by the tiny latin girl behind the service desk , then asked for the gm again and he said he was sorry and he could have me to my destination and picked up which was nice, but I have never had to provide full coverage, oh well thats there rules, but the tiny latin girl should not be working in service, she always has a attitude and is clueless to what to do as she has to refer to the other service lady to get answers, not happy i waited over a week for a loaner and then ruin my schedule again,once my car gets finally repaired, I don't think ill come back there for service until the girl is removed or retrained into proper customer service , leave her attitude at home , Kirk has always been great and gets you in and out as fast as he can

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Typical used car sales men (and women)

    Walked up and started looking at the used cars. The sales woman who came to talk to me was super "used car sales" personality. Asked about a car a...


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    Walked up and started looking at the used cars. The sales woman who came to talk to me was super "used car sales" personality. Asked about a car and immediately she was on about how the car was "the best car on the lot" and that "this is the absolute perfect car for you". She also generalized features by manufacturer (all honda cars have 30 mpg regardless of car) and was not giving me any useful information. Yikes that was aggressive. Not coming back.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Retail customer

    My experience was quite pleasant, the salesman, I thi nk his name was Chuck was friendly and helpful. Had the car ready before we arrived. Answ...


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    My experience was quite pleasant, the salesman, I thi nk his name was Chuck was friendly and helpful. Had the car ready before we arrived. Answered all of our questions fairly well. Ultimately was not the car we were looking for.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • sales, service, and dealer...

    It's just an overall OK. experience. ..I wish it could have been a little better...

    Dealer Response

    Hello Nita, Thank you for sharing your feedback with us. It is our highest priority to provide an Excellent experience for each Customer, Visitor...


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    It's just an overall OK. experience. ..I wish it could have been a little better...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Nita, Thank you for sharing your feedback with us. It is our highest priority to provide an Excellent experience for each Customer, Visitor and VIP alike. We would appreciate the opportunity to hear more and try to make things right. Please contact me at your convenience. Sincerely, Melissa P. CSI Internet Manager 866-748-3664


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  • Horrible service provided at initial contact.

    Horrible, horrible , horrible service provided at initial point of contact with service representative. Misleading advice given regarding service ...

    Dealer Response

    Hello Kimble C., We appreciate you bringing your feedback to our attention. Our Service Department aims to provide Excellent Customer service whi...


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    Horrible, horrible , horrible service provided at initial point of contact with service representative. Misleading advice given regarding service repairs estimation.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Kimble C., We appreciate you bringing your feedback to our attention. Our Service Department aims to provide Excellent Customer service which includes concise and transparent estimates. We apologize for any miscommunication you might have received. Please contact me at your convenience so I can hear more and try to make things right. Sincerely, Melissa P. CSI Internet Manager 866-748-3664


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  • average service

    I brought my Jeep in for my 6 month servicing and was greeted by a helpful service tech. I had 2 recall notices that I tried to have done about 8 ...

    Dealer Response

    Hello Kevin S., Thank you for sharing your Service visit feedback with us at Hooman Chrysler Dodge Jeep Ram. First off, we apologize for any misc...


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    I brought my Jeep in for my 6 month servicing and was greeted by a helpful service tech. I had 2 recall notices that I tried to have done about 8 months ago and was told back then that the parts were not available and they would call me when the parts arrived. I never got a call back. When I brought my car in for servicing, they also corrected the 2 recalls. I came into the dealership at around 8:30am and was told all the repairs would take about 4 hours. I was not offered a loaner car so I had to make arrangements to get home then back to the dealership. This was the only unpleasant experience but overall my visit was good

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Kevin S., Thank you for sharing your Service visit feedback with us at Hooman Chrysler Dodge Jeep Ram. First off, we apologize for any miscommunication you previously experienced. Our New Service Director is dedicated to having each member of our team Provide Excellent Service. We are pleased to hear your recalls were addressed and you enjoyed your service experience. We look forward to helping you again in the future! Sincerely, Melissa P. CSI Internet Manager 866-748-3664


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  • Great service

    Bought my Dodge Challenger from here, Harris Samadzai was my sales person, I knew what I wanted and he made it happen was there for a while....but...

    Dealer Response

    Hello Brandon, First off, Congratulations on your Dodge Challenger! We Thank you for sharing your feedback about your Sales experience with our H...


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    Bought my Dodge Challenger from here, Harris Samadzai was my sales person, I knew what I wanted and he made it happen was there for a while....but was so worth it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Brandon, First off, Congratulations on your Dodge Challenger! We Thank you for sharing your feedback about your Sales experience with our Hooman Chrysler Dodge Jeep Ram team and your sales assistant Harris S. We aim to always provide a 5 star experience and we are happy to hear that you received just that! We welcome you to our Hooman Automotive Family and look forward to Helping you in the future. Sincerely, Melissa P. CSI Internet Manager 866-748-3664


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