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|Sales||9:00 AM - 9:00 PM|
|Service||7:00 AM - 5:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 9:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||7:00 AM - 5:00 PM|
Towbin Fiat/Fiat of Las Vegas off of Jones is the best dealership I've been in my life.. I've been to VW, Ford, Acura, BMW and MBZ dealers and thi...
Towbin Fiat/Fiat of Las Vegas off of Jones is the best dealership I've been in my life.. I've been to VW, Ford, Acura, BMW and MBZ dealers and this was by far the greatest experience I have ever had... Once you go there ask for Vanessa Rau Product specialist, which in turn she will direct you to Jovan in the Finance department. She took care of us the first time My wife and I went there to look at the 500L.. A+++++ for customer service... one of the greats!!! Vanessa made it her priority to get us what we wanted, she asked us what our "must haves" were and that's it, she went to work... Vanessa became a member of our family as we became a member of the Fiat Family... 5 months later, my wife and I took our Fiat in for routine oil change etc, and of course My wife fell in love with this other 500L which was Deep red pearl. That particular day Vanessa was on her weekend so Mike (sorry I forgot his last name) took care of us. He asked us what could he do to help us get into this other car, we told him and BAM!!!! mike made it happen... Jovan then stepped in and got the ball rolling... we were in and out within a few hours... What a wonderful crew including LJ (I think those were her initials) the receptionist. They truely made it feel like home.. Great job too all of you wonderful people.. Keep up the good work..
My latest visit to this dealership was short from a nightmare. I spoke to couple of managers there and they were but very uncaring about the situa...
Hi cintya_m - We would like to apologize about the issues you expressed in your review. My name is Jerrell, Director of Customer Service at Towbi...
My latest visit to this dealership was short from a nightmare. I spoke to couple of managers there and they were but very uncaring about the situation Last month my vehicle was taking in for repairs and service. The lights on the dashboard kept going off and the part needed to be ordered. They estimated the part will take some time to arrive so they put me in a rental. The part took a month to arrive and every time I called the service department for updates their response was always the same "we cant track the part, ill get here when it will get here" so basically I was left to deal with it. I understand vehicles need repairs, but this is the 3rd time this same issue happen since I purchased A BRAND NEW CAR in 2015. A month later when the car was finally ready I was informed they forgot to complete the service, so I sat there for over an hour waiting for the service to get done. They had my vehicle in for so long there is really no excuse was the service wasn't completed. On top of that my vehicle registration expired while seating at the dealership. I spoke to a manager and all they say was "you will just have to pay the late fee" again no big deal. I took my car to get smog (not knowing that it wouldn't pass smog after service) the technician advised to run it for over 100 miles to get the cycle reset and come back. I have gone back twice more and my vehicle continues to fail smog test. that is $60 dollars wasted. it has been impossible for me to go to the DMV to get a temporary permit ( as I mentioned my registrations has been expired since Feb) now I am driving around with an expired registration. One thing after another this has been by far the worst experience with your dealership's costumer service. Now the radio controls on my steering wheel have stopped working and I'm dreading taking my car in if I have to experience this all over. . Their uncaring attitude is was upset me. I was extremely disappointed with the service (or rather the lack there of) from this business. I am in the market for a new car for my daughter and I would absolutely NOT consider FIAT Towbin to make that financial investment.
Hi cintya_m - We would like to apologize about the issues you expressed in your review. My name is Jerrell, Director of Customer Service at Towbin Automotive. I would like to speak with you about your experience at Towbin FIAT in further detail. Please give me a call at (702) 664-5901 at your earliest convenience. Thank you.
Sica Jones is literally the definition of excellent customer service. I have had terrible experiences twice at Fiat, but because Sica is there to ...
We are pleased to hear about your positive experience at Towbin FIAT! We are so glad that Sica was able to make your experience enjoyable. Thank y...
Sica Jones is literally the definition of excellent customer service. I have had terrible experiences twice at Fiat, but because Sica is there to handle everything that comes her way in a professional manner I will return always as long as she is there.
We are pleased to hear about your positive experience at Towbin FIAT! We are so glad that Sica was able to make your experience enjoyable. Thank you for sharing this review with us and please do not hesitate to let us know if there is any other way we can assist in your automotive needs.