Berlin City Chevrolet GMC Buick

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
215 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 3, 2019

    At 66 and have bought many trucks This was the easiest. I called on a Chevy pick up at noon. ( had been looking for a couple months). Like there plate... says. Easy. At 4:30 truck was delivered to my house. I live about a hour from them. Amazing experience

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 21, 2019

    I want to say thank you for the absolute professionalism I was shown during my entire and somewhat longer than normal buying process. I want to highlight... the efforts of my salesman Jake Drouin. He was exceptional at responding to my needs and concerns, patience with the process I forced upon him as he had to deal with me while my wife was pushing me in a different direction entirely. I can tell you I have several experiences with dealerships and "out of state" vehicle purchases and Jake is without a doubt the best I have worked with! He was quick to respond to everything I requested. Jake stayed in touch with me every step of the way, even when it was looking like he wasn't getting the sale (not because of him, but because my wife wanted to look at another vehicle entirely) and stayed on top of me without the pressure of a pushy salesperson but with the respect that he wanted the sale if at all possible. I truly appreciate his efforts, including his follow-up, even after the car purchase and delivery. My vehicle was an out-of-state purchase so the communication was extremely important. Photos of the vehicle, condition, delivery all had to be handled by the dealership and Jake himself. They made me feel like I was their only customer giving me their full attention and addressing every need I gave them. I recommend Berlin City Chevrolet Buick GMC to anyone looking for a great car at a great price and especially recommend to everyone that you ask for Jake Drouin if you want to be treated the best you can be treated while buying your next vehicle. I will be checking their inventory first when I look for my next car!

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    Shopped for a used car
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  • April 15, 2017

    The sales staff were great, did not pressure us. They listened to what we were looking for and found us a SUV that fit our budget. They had to go to... another state to get the model, features and color we wanted, but it was here in no time. Very friendly and showed us all the features, helped us set up ON STAR and hands-free phone connection. Great experience! Have recommended them to friends and family.

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    Shopped for a new car
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  • 5.0 out of 5
    July 6, 2019

    We had been looking for a used work truck for our business fleet. Local dealerships just didn’t have what we were looking for. We found the perfect truck... online but it was over 1500 miles away. Imagine our surprise when Berlin City Motors said they could deliver it to our doorstep. They went out of their way to make this the easiest and best truck buying experience we’ve had. Definitely recommend these guys.

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    Shopped for a used car
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  • 5.0 out of 5
    September 6, 2018

    Always found this Dealership to be easy to work with and very fair . Tom was very informative and always willing to answer any and all questions

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    Shopped for a new car
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  • 4.0 out of 5
    March 21, 2018

    I purchased a 2017 GMC Sierra from Sam at Berlin City Chevy/GMC in December 2017 (my second purchase from this dealership). Each transaction was very easy.... On my most recent purchase, I reached out to Sam on a Friday morning, I told him what I was looking for in a truck, what his competition was offering, and what my bottom line amount to finance was. We closed the deal on Friday afternoon, and the truck was in my driveway (120 miles away) on Saturday morning. Working with Sam was great. I did my research and came to the table informed. Sam treated me as such. He did not try to upsell on features that I did not want, and did not play any pricing games that I have seen from other dealerships. When we closed the deal, he was very close to my bottom line target and he got me there quickly and easily. Berlin City will certainly be among the dealers I shop when I am looking for my next new vehicle.

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    Shopped for a new car
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    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automo...tive experience, and we are happy to hear that Sam was able to take great care of you. It's reviews like yours that give us motivation and help us ensure we provide high-quality care. We truly appreciate you taking the time to provide such wonderful feedback, and taking the time to give our dealership a 5 star review! -Your Friends at Berlin City Chevrolet Buick GMC

  • 5.0 out of 5
    March 15, 2018

    Berlin City always treats me very well. Went in most recently for service work but buy all of my vehicles there. Both Sales and Service are awesome!

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    Dealer Response

    James, Your satisfaction is important to us, so we want to sincerely thank you for choosing Berlin City Chevrolet Buick GMC !! We appreciate you taki...ng the time to give our dealership a wonderful 5 star review! -Your Friends at Berlin City Chevrolet Buick GMC

  • 5.0 out of 5
    June 13, 2017

    Speedy and efferent, stream lined, great experience

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    Shopped for a new car
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  • 5.0 out of 5
    June 11, 2017

    The salesman did a great job, answering all our questions, trying to give us the best deal he could find. The atmosphere there is great and we would recommend... Berlin City to others. We are satisfied customers.

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  • 5.0 out of 5
    May 31, 2017

    Staff is always helpful and courteous. I've been dealing with Berlin City for about 20 years. They are easy to work with and always go out of their way... to help you get a great deal.

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    Shopped for a new car
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