Berlin City Chevrolet GMC Buick

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(394 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–6:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–6:00pm 8:00pm–2:00pm
Sunday Closed Closed
New (603) 931-4594 (603) 931-4594
Used (603) 931-4594 (603) 931-4594
Service (603) 931-4468 (603) 931-4468

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(394 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

While driving up north in New Hampshire.

While driving up north in New Hampshire. I got a service engine light on my 2021 GMC Canyon. I dropped the car off without an appointment and Brad in service was very helpful in resolving the issue. Car was ready the next day! I give the people at Berlin GMC two Thumbs up. They were very helpful and courteous! Would definitely recommend them to anyone!

5.0

While driving up north in New Hampshire.

While driving up north in New Hampshire. I got a service engine light on my 2021 GMC Canyon. I dropped the car off without an appointment and Brad in service was very helpful in resolving the issue. Car was ready the next day! I give the people at Berlin GMC two Thumbs up. They were very helpful and courteous! Would definitely recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

My experience

Very prompt and doing what is needed to get the auto loan and into the truck I wanted

5.0

My experience

Very prompt and doing what is needed to get the auto loan and into the truck I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Berlin city Chevy lost a customer

Terrible service only reason I gave a 1 star is that they answered the phone and when she did the most RUDE women said she was Transferring me and when I told her how can u transfer me when u didn’t give me a chance to tell u my problem so then she says what’s your problem( very very rudely) I told her I’ve been a customer service manager for 24 years and she needs to be terminated she then says good for u mam and hangs up I guess I’m off to AA auto in Gotham to get GREAT customer service wake up MANAGERS your customers are your pay checks (service dept Berlin city Chevy ) your receptionist SUCKS at customer service

1.0

Berlin city Chevy lost a customer

Terrible service only reason I gave a 1 star is that they answered the phone and when she did the most RUDE women said she was Transferring me and when I told her how can u transfer me when u didn’t give me a chance to tell u my problem so then she says what’s your problem( very very rudely) I told her I’ve been a customer service manager for 24 years and she needs to be terminated she then says good for u mam and hangs up I guess I’m off to AA auto in Gotham to get GREAT customer service wake up MANAGERS your customers are your pay checks (service dept Berlin city Chevy ) your receptionist SUCKS at customer service

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Honest and fair. I will be back.

I cannot say enough about how easy and fair my experience was. Jake listened to what I was looking for and truly customized the customer experience to what I wanted. There was no pressure at any point. The management staff accepted my offer and didn't try to increase the prices due to vehicle shortages. Overall, a very well run dealership. I will be back for my next purchase.

5.0

Honest and fair. I will be back.

I cannot say enough about how easy and fair my experience was. Jake listened to what I was looking for and truly customized the customer experience to what I wanted. There was no pressure at any point. The management staff accepted my offer and didn't try to increase the prices due to vehicle shortages. Overall, a very well run dealership. I will be back for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

New car buy

Five stars to Dave Tetreault , Lindsey and delivery people for all of their help in purchasing this car. I could not visit the dealer, so had lots of questions before and after purchase.

5.0

New car buy

Five stars to Dave Tetreault , Lindsey and delivery people for all of their help in purchasing this car. I could not visit the dealer, so had lots of questions before and after purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

New Chevrolet Colorado Truck

From the beginning with Dave in Sales to the end with Joe in Finance, Berlin City made this an EASY enjoyable experience and recommend them not only to you, but I will to all my family and friends!

5.0

New Chevrolet Colorado Truck

From the beginning with Dave in Sales to the end with Joe in Finance, Berlin City made this an EASY enjoyable experience and recommend them not only to you, but I will to all my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

My huaband and i just bougjt our first brand new car and...

My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.THANK YOU AGAIN ZACK AND JOE SO MUCH

5.0

My huaband and i just bougjt our first brand new car and...

My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.THANK YOU AGAIN ZACK AND JOE SO MUCH

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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5.0

The best experience we could ask for

My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.

5.0

The best experience we could ask for

My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

.....

Buying process was very easy and everyone was very helpful. Will definitely be buying there again! Down to earth and great people to work with.

5.0

.....

Buying process was very easy and everyone was very helpful. Will definitely be buying there again! Down to earth and great people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Spectacular Customer Service

Dealing with the staff at Berlin City Chevrolet Buick GMC was enjoyable. They were all friendly, attentive and got me exactly what I wanted. Zack Gonyer was easy going and as nice as could be. Russell Friedman coordinated the drop off and made sure everything was as smooth as possible. It was clear that everyone at Berlin City takes great pride in their customer service and it shows. Without a doubt it was the most enjoyable car buying experience I have ever had. Keep up the great work!

5.0

Spectacular Customer Service

Dealing with the staff at Berlin City Chevrolet Buick GMC was enjoyable. They were all friendly, attentive and got me exactly what I wanted. Zack Gonyer was easy going and as nice as could be. Russell Friedman coordinated the drop off and made sure everything was as smooth as possible. It was clear that everyone at Berlin City takes great pride in their customer service and it shows. Without a doubt it was the most enjoyable car buying experience I have ever had. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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