Reviews

4.7 out of 5 4.7
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    October 20, 2018

    Brought in for 1st free oil change & state inspection. When car was ready was told alert was on & tire needed air & was added. Prior to my... driving into service area, no alert was on. After signing invoice & leaving I saw that in notes it said - customer said alert was on air added to tires! There was no alert & I didn't tell him a thing! Everything peachy when I drove off. Then the alert does come on , so I took it back, immediately rep comes back & tells me a screw is in the tire & requires a patch! During inspection why wasn't screw seen? How was it found immediately when I returned? I told them I wanted to see it & oh yeah there it was quite visible! Very suspicious to me & that's why I gave them a low rating. They wanted $30 for the patch I opted to take it to Glotfelty Tire & only paid $19! Is "FREE" oil change & insection for 1st 24 months truly "free" or are there dirty tricks going on? Also was unaware at time of purchase, that wheel locks & cargo net in trunk were NOT FREE with car, but were actually invoiced at $110! I would have never agreed to purchasing them, had I known! When salesman open trunk, as I was taking possession of car, there they were. He told me what they were, but not that I was buying them. I said, oh thank you, thinking they were something Kia included. He let me believe they were freebies. $110 may not be much, but it's $110 I would not have wasted! The wheel locks are still in sealed package, the Kia does not have high priced wheels or hub caps & doubtful any Kia owner would purchase them! The cargo net seemed like a good idea, used it once & found it cumbersome to load groceries unless you removed net. Elastic bands are difficult to remove from clips once you've attached net. Therefore, cargo net is totally useless. Am sure this is why they are slipped into trunk & invoices to customer, in other words, a dirty trick! I love my Kia Soul but am very leary of Freedom Kia's way of doing business! Do your homework & go over everything with a fine tooth comb if you choose to buy from them!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 20, 2018

    The salesmen are absolutely wonderful!! I can't thank them enough for getting me into my new Kia Forte! They even gave me way more on my trade than I... expected.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2018

    Our salesman was really good, explained everything. Showed us all the features of the car. Helped us with financing, and treated us well with our trade-ins.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 12, 2018

    Freedoms Kia was helpful and understanding to my needs buying my new car. My credit is less than great, still able to drive off the lot with a 2018 Kia.... I will not go anywhere else! Anna was helpful and easy to work with on my purchase¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2018

    Fantastic facility. The person working with me was more than accommodating and personable with my needs and wants in a car. He was able to get me a fantastic... deal off the lot price as well as get me under the 75 month financing 0% interest. I was pleased with my visit and felt like the people working here cared about my experience and treated me with respect and dignity. They have earned a permanent customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 29, 2018

    We spent a week looking for a new car. Various salesmen at many local dealerships did not want to show vehicles in the cold weather. That did not happen... when we met Fred Showalter, He met us as soon as we got out of our car. We told him how much we had to spend and what we needed in room, we needed room for 2 car seats in the backseat. We test drove a couple. We wanted a new vehicle with warranty. That was a big challenge for Kia s competition but Fred Put us in a new Kia Soul and we fell in love with it. Paid for it and drove it home. He showed us the service department and gave us his card and told us if we needed anything to call him. We were very impressed with the facility. Nice Popcorn in the lobby!!! We had two more Appointments scheduled for that day but we just skipped them. Thank you Fred for Great Customer service, You are the reason we drove that New Kia Soul Home that day. I Would ,and will, recommend him to all my friends. My wife and I found it a real challenge in our Goal to buy a new car until we found Fred. We were beginning to think we were going to have to go out of our state to get a new vehicle. That was not our plan when we started looking this venture. Everyone we met at Kia Of Clarksburg was very nice and helpful..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 3, 2017

    I had a very nice experience at dealership they where very helpful .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2017

    I had a very nice experience at dealership they where very helpful .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 17, 2017

    I'm bought a used Kia Sorento (2014 ) not the one in.orgnarly wanted, but because of my payoff they told me that this was the only one they could deal... with me for. It Had some high miles but that didn't scare me. What has made me really mad is in the 4 months I've had it, I've had to replace a wheel barring, the gas cap and doors don't always open the first time you try to unlock /open it and we discovered coming back from the beach that the air conditioning quit working! !! I'm have tried to get them to trade for something else instead of keeping this lemon they gave me to no avail. What should in do, I'll need help!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 9, 2017

    We traded in our Soul (great car, just wanted a larger car) for a 2017 Sportage. Jeremy Johnson was a great sales person. We highly recommend Jeremy... and the Freedom Kia Dealership of Clarksburg.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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