great customer lounge...always free coffee and wifi
Friendly checkin. Accurate estimate of time required. Clean wait area with Keurig coffee available.
All personal were very polite and helpful. The waiting area was nice and clean.
The only olace I take my Flex!! Great all around place to go !
Great service. However, they do not take the Ford Service credit card. They take major credit cards but I paid cash. I like to use the Ford Service credit card as you can take months to pay with no interest.
Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Vehicle Service 04.14.20
Great service. Standard oil change. Everyone was friendly and the service was done in a timely manner. The service was above and beyond.
Hi Douglas, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Very helpful staff. They gave me clear information on future needs.
Ralph, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
2020 Lincoln Corsair
While waiting to have my 2015 MKC, walked into showroom and there it was, a all new designed Lincoln. Five hours later my wife and I drove home our new Lincoln. The folks at Empire Ford Lincoln, it seemed could not do enough for us.
Great place to take your car and to buy parts. Number 1 staff
Went to Empire Ford in Abingdon because of a recall 19B37 and when I called to make the appointment for convenience ( Didn't have time to go to Bristol ) was asked if I wanted my tires rotated I said yes he said there will be a 5.00 charge i was fine with that however once they said they had to reprogram my computer system in the car and it would take around 15 mins longer, was th here 2 hours and the oil was changed when there was a sticker saying when it needed it again and then tried to charge me for it, NOT GOING BACK
Hello Elizabeth, we are disappointed to hear that your experience was anything less than great. Please contact Aron Jones at (276) 628-2127 and we will do our best to make this better. We hope to hear from you soon. Take care!