Empire Ford Lincoln

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 25, 2020

    The only olace I take my Flex!! Great all around place to go !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2020

    Great service. However, they do not take the Ford Service credit card. They take major credit cards but I paid cash. I like to use the Ford Service... credit card as you can take months to pay with no interest.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • 5.0 out of 5
    April 18, 2020

    Great service. Standard oil change. Everyone was friendly and the service was done in a timely manner. The service was above and beyond.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Douglas, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so ...happy to hear that your experience reflected this.

  • 5.0 out of 5
    February 24, 2020

    Very helpful staff. They gave me clear information on future needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ralph, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Tak...e care!

  • 5.0 out of 5
    February 6, 2020

    While waiting to have my 2015 MKC, walked into showroom and there it was, a all new designed Lincoln. Five hours later my wife and I drove home our new... Lincoln. The folks at Empire Ford Lincoln, it seemed could not do enough for us.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 9, 2020

    Great place to take your car and to buy parts. Number 1 staff

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 30, 2019

    Went to Empire Ford in Abingdon because of a recall 19B37 and when I called to make the appointment for convenience ( Didn't have time to go to Bristol... ) was asked if I wanted my tires rotated I said yes he said there will be a 5.00 charge i was fine with that however once they said they had to reprogram my computer system in the car and it would take around 15 mins longer, was th here 2 hours and the oil was changed when there was a sticker saying when it needed it again and then tried to charge me for it, NOT GOING BACK

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Elizabeth, we are disappointed to hear that your experience was anything less than great. Please contact Aron Jones at (276) 628-2127 and we wil...l do our best to make this better. We hope to hear from you soon. Take care!

  • 2.0 out of 5
    December 27, 2019

    Buying the new 2019 Lincoln MKC was a breeze on 11/23/19 with only 418 miles. The salesman was nice, paperwork was smooth. Then the problems start on... 12/3 with only 983 miles - when I started it got these messages -Service Advance Trac Warning, Hill Start not Available. Left it at the dealership - replaced rear axle and wheel sensors - repairs not completed until 12/13 because the first replacement axle was bent and had to be reordered. Drove until 12/18 when I heard a sound under the vehicle that sounded like I had run over two cinderblocks. Returned it to the dealer on 12/19. Today I was told that they do not know what the problem is and will have to contact engineers at Ford who are not in until after Jan 1st. I do have a loaner but the point is it looks like I purchased a piece of junk for $40,000. Would I recommend this vehicle to anyone - absolutely not!!!!!!! I bought the vehicle 34 days ago and it has been in the garage for 19 of those days and will be there at least 4 or 5 more. Ridiculous!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Linda, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Empire For...d Lincoln. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers? comments seriously so we hope that you?ll reach out to Jason Horne at (276) 628-2127 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    September 16, 2019

    Service department employees are professional, kind , and courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 22, 2015

    not very good service, kept waiting for answers on financing almost a week without an answer not good at all. looking for vehicle some place else

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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