I am the owner of my second BMW. Neither were purchased at this dealership but I've used the service department. It has not always been a good experience.... The wait times are ridiculous, the waiting room is small and not comfortable. The recommendations for high priced repairs are questionable and the service manager is not always very pleasant. I prefer to drive to Durham to have my care serviced due to the professionalism and integrity of the staff at Performance BMW. I went into the Valley BMW today after my check engine light came on. I was given an appointment for tomorrow and was told that I could not get a loaner because they didn't have any available and would not for at least 2 weeks. This is not the first time that I have told that a loaner was not available after my vehicle requiring a lengthy service visit. Each time I have encountered others in the waiting room, they were not happy as well.
Test drove a 428i in March 2014. On March 10, 2014, I sent an email to my client advisor with some specific questions about the European Delivery of a... 428i in August as I would be visiting Germany for work. The email emphasized I wanted to give my business to the local dealership. Client advisor said they would get back to me but no response to my questions was received. On March 15, I sent a follow up email. I was told both managers had been given a printout of my email and they would get back to me. On March 21, I sent a final email along the lines of "I guess you don't want my business". I finally got an email back from a sales manager 3 hours later with some answers. I did not respond. My last two cars have been an Infiniti and a Lexus but I have never received worse service in my life from any car dealership. I guess they are just too busy to get back to their customers. P,S. The Mercedes dealer in Fayetteville had great customer service.
Me and my husband had a great experience to upgrade to a new BMW. Gary and Jerome did go out of their way to meet our requirements and we were able to... purchase the car we wanted. Jerome and Gary are very friendly and professional as well as the business manager Bryan. I never had any issues with BMW Valley Auto World in the past and this is our 3rd car. In fact every time I came in for service Chad is the man to go to, always friendly and helpful. I can highly recommend this BMW dealership in Fayetteville for their great and consistent service, thanks guys!