Chrysler Jeep Dodge Ram of Jasper

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2 lifetime reviews.

  • 1.0 out of 5
    May 2, 2015

    I took my 95 Jeep Wrangler in for a knocking and steering problem on a Thursday. They said I would have to make an appointment so I made one for that Friday.... The following Tuesday they called to tell me the knock was an exhaust leek (which they don't work on) and my steering pump had to be replaced. The new steering pump would have to be ordered and take 5 days. The quoted work was around $650.00. I waited to hear form them 10 days and finely went to check. They told me they tried to reach me and it had been finished four days earlier. They also said it was $1100.00. When I checked the bill it turned out they had fixed the exhaust leak after all adding the amount to the bill. I paid and went to get my Jeep. Someone had unzipped all the back windows and left them hanging. I put them back together and drove 50 yards turned around and returned to the shop. The steering was worse than before. They made excuses and now I have to wait till Monday to find out what they should have fixed last week.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    March 13, 2015

    Called about a used unit , Run credit ,got numbers together ,told them what day I would be there , was told all was good no need for anything else . Sales... guy Calls to tell me ha ha we sold the truck you wanted .. Thought to him to be funny but not to myself . The internet guy tells me one thing sales tells me something else . Calls to get me to come test drive trucks they have not even have . STAY Clear of here . They need to think about doing something else not CARS. I would not buy a hat here .

    1.0 out of 5
    Customer Service
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    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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