Reviews
Had my car inspected there yesterday and talked to Kevin
Had my car inspected there yesterday and talked to Kevin about trading up for more EV miles. Courteous fast service and the price was right. They had a coupon for a free inspection.!
Had my car inspected there yesterday and talked to Kevin
Had my car inspected there yesterday and talked to Kevin about trading up for more EV miles. Courteous fast service and the price was right. They had a coupon for a free inspection.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing!
Just purchased my 2025 Nissan Pathfinder Rock Creek thru
Just purchased my 2025 Nissan Pathfinder Rock Creek thru Amara Joyce, Sales Consultant. I’m fully satisfied with the overall service she renders all throughout the process. I appreciate you, Amara! You’ve been so patient and knowledgeable to answer all my queries. The whole family loves our new ride. Thanks!
Just purchased my 2025 Nissan Pathfinder Rock Creek thru
Just purchased my 2025 Nissan Pathfinder Rock Creek thru Amara Joyce, Sales Consultant. I’m fully satisfied with the overall service she renders all throughout the process. I appreciate you, Amara! You’ve been so patient and knowledgeable to answer all my queries. The whole family loves our new ride. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome. So happy everyone loves the ride!
Kevin was great to work with.
Kevin was great to work with. I hate the car buying experience. He made it seamless.
Kevin was great to work with.
Kevin was great to work with. I hate the car buying experience. He made it seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful to hear! Thank you!
DISHONEST AND NEGLIGENT.
DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being noisy. They charged me $50 to look at my brakes without notifying me it would be an extra fee, and then told me my pins were stuck in the slides and causing uneven wear and I would need a $600 full brake service. That sounded suspicious, so I took my car to the shop that does my brakes and they said that everything looked perfect and I wouldn't need any brake work done for at least a year. Not only that, but the techs at Lee left THREE of my lug nuts loose on one wheel which is incredibly dangerous. For my exhaust, Lee Nissan told me everything looked good. When I left, however, my car was much louder than before, which I assumed was a side effect of the fuel service and would subside. Instead, it got even louder and I started hearing knocking noises when I braked. I had to pull over on a long drive to Massachusetts and discovered that MY TAILPIPE WAS LOOSE. Lee Nissan either did not check my exhaust at all, or they broke it. I went here because they treated me well for a transmission service a few years ago but something has clearly changed. I will be avoiding all Lee dealerships from here on and suggest you do the same.
DISHONEST AND NEGLIGENT.
DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being noisy. They charged me $50 to look at my brakes without notifying me it would be an extra fee, and then told me my pins were stuck in the slides and causing uneven wear and I would need a $600 full brake service. That sounded suspicious, so I took my car to the shop that does my brakes and they said that everything looked perfect and I wouldn't need any brake work done for at least a year. Not only that, but the techs at Lee left THREE of my lug nuts loose on one wheel which is incredibly dangerous. For my exhaust, Lee Nissan told me everything looked good. When I left, however, my car was much louder than before, which I assumed was a side effect of the fuel service and would subside. Instead, it got even louder and I started hearing knocking noises when I braked. I had to pull over on a long drive to Massachusetts and discovered that MY TAILPIPE WAS LOOSE. Lee Nissan either did not check my exhaust at all, or they broke it. I went here because they treated me well for a transmission service a few years ago but something has clearly changed. I will be avoiding all Lee dealerships from here on and suggest you do the same.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good day, Thank you for your detailed review. We do apologize for any miscommunication during your recent visit and would be happy to discuss your visit in more detail if you would like. For clarification we only charged you for work you approved and did not charge for diagnostics for work we did not perform. We also completely understand the second repair shop advising your brakes could wait. We did recommend that they be replaced due to the uneven wear on them but understand someone clarifying that it was a recommendation and not something that needed to be done immediately. Thank you again and we wish you well.
DISHONEST AND NEGLIGENT.
DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being noisy. They charged me $50 to look at my brakes without notifying me it would be an extra fee, and then told me my pins were stuck in the slides and causing uneven wear and I would need a $600 full brake service. That sounded suspicious, so I took my car to the shop that does my brakes and they said that everything looked perfect and I wouldn't need any brake work done for at least a year. Not only that, but the techs at Lee left THREE of my lug nuts loose on one wheel which is incredibly dangerous. For my exhaust, Lee Nissan told me everything looked good. When I left, however, my car was much louder than before, which I assumed was a side effect of the fuel service and would subside. Instead, it got even louder and I started hearing knocking noises when I braked. I had to pull over on a long drive to Massachusetts and discovered that MY TAILPIPE WAS LOOSE. Lee Nissan either did not check my exhaust at all, or they broke it. I went here because they treated me well for a transmission service a few years ago but something has clearly changed. I will be avoiding all Lee dealerships from here on and suggest you do the same.
DISHONEST AND NEGLIGENT.
DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being noisy. They charged me $50 to look at my brakes without notifying me it would be an extra fee, and then told me my pins were stuck in the slides and causing uneven wear and I would need a $600 full brake service. That sounded suspicious, so I took my car to the shop that does my brakes and they said that everything looked perfect and I wouldn't need any brake work done for at least a year. Not only that, but the techs at Lee left THREE of my lug nuts loose on one wheel which is incredibly dangerous. For my exhaust, Lee Nissan told me everything looked good. When I left, however, my car was much louder than before, which I assumed was a side effect of the fuel service and would subside. Instead, it got even louder and I started hearing knocking noises when I braked. I had to pull over on a long drive to Massachusetts and discovered that MY TAILPIPE WAS LOOSE. Lee Nissan either did not check my exhaust at all, or they broke it. I went here because they treated me well for a transmission service a few years ago but something has clearly changed. I will be avoiding all Lee dealerships from here on and suggest you do the same.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good day, Thank you for your detailed review. We do apologize for any miscommunication during your recent visit and would be happy to discuss your visit in more detail if you would like. For clarification we only charged you for work you approved and did not charge for diagnostics for work we did not perform. We also completely understand the second repair shop advising your brakes could wait. We did recommend that they be replaced due to the uneven wear on them but understand someone clarifying that it was a recommendation and not something that needed to be done immediately. Thank you again and we wish you well.
DISHONEST AND NEGLIGENT.
DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being noisy. They charged me $50 to look at my brakes without notifying me it would be an extra fee, and then told me my pins were stuck in the slides and causing uneven wear and I would need a $600 full brake service. That sounded suspicious, so I took my car to the shop that does my brakes and they said that everything looked perfect and I wouldn't need any brake work done for at least a year. Not only that, but the techs at Lee left THREE of my lug nuts loose on one wheel which is incredibly dangerous. For my exhaust, Lee Nissan told me everything looked good. When I left, however, my car was much louder than before, which I assumed was a side effect of the fuel service and would subside. Instead, it got even louder and I started hearing knocking noises when I braked. I had to pull over on a long drive to Massachusetts and discovered that MY TAILPIPE WAS LOOSE. Lee Nissan either did not check my exhaust at all, or they broke it. I went here because they treated me well for a transmission service a few years ago but something has clearly changed. I will be avoiding all Lee dealerships from here on and suggest you do the same.
DISHONEST AND NEGLIGENT.
DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being noisy. They charged me $50 to look at my brakes without notifying me it would be an extra fee, and then told me my pins were stuck in the slides and causing uneven wear and I would need a $600 full brake service. That sounded suspicious, so I took my car to the shop that does my brakes and they said that everything looked perfect and I wouldn't need any brake work done for at least a year. Not only that, but the techs at Lee left THREE of my lug nuts loose on one wheel which is incredibly dangerous. For my exhaust, Lee Nissan told me everything looked good. When I left, however, my car was much louder than before, which I assumed was a side effect of the fuel service and would subside. Instead, it got even louder and I started hearing knocking noises when I braked. I had to pull over on a long drive to Massachusetts and discovered that MY TAILPIPE WAS LOOSE. Lee Nissan either did not check my exhaust at all, or they broke it. I went here because they treated me well for a transmission service a few years ago but something has clearly changed. I will be avoiding all Lee dealerships from here on and suggest you do the same.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good day, Thank you for your detailed review. We do apologize for any miscommunication during your recent visit and would be happy to discuss your visit in more detail if you would like. For clarification we only charged you for work you approved and did not charge for diagnostics for work we did not perform. We also completely understand the second repair shop advising your brakes could wait. We did recommend that they be replaced due to the uneven wear on them but understand someone clarifying that it was a recommendation and not something that needed to be done immediately. Thank you again and we wish you well.
Hello, fees aside your tech absolutely lied to me about my brakes. My slide pins are moving perfectly and the wear on the pads is even. The actual issue was that my caliper needed a tiny bit of grease, which your tech did not even bother to do. This also does not address my exhaust. I specifically asked for it to be looked at, and yet 50 miles after being told it was fine I find that the pipe going to my muffler has completely rusted through and my entire tailpipe is swinging freely. There is no way your tech wouldn't have noticed this if he actually took a look, and apparently nobody thought it was an issue that my car sounds like a motorcycle.
Kevin Cough is very professional and found us a great
Kevin Cough is very professional and found us a great used vehicle. He did not pressure us and gave us time to decide.
Kevin Cough is very professional and found us a great
Kevin Cough is very professional and found us a great used vehicle. He did not pressure us and gave us time to decide.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent to hear! Thanks for sharing, Carol!
They were Fair, polite, reasonable, and professional.
They were Fair, polite, reasonable, and professional. I’ve had good experiences with buy both new and used cars and with service
They were Fair, polite, reasonable, and professional.
They were Fair, polite, reasonable, and professional. I’ve had good experiences with buy both new and used cars and with service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so kindly for sharing!
The service department at Lee Nissan always helps with my
The service department at Lee Nissan always helps with my warranty items and lets me know maintenance like when brakes need replacement. They are very helpful and good about your trucks service. I own a 2021 Nissan Titan sv. Too bad Nissan discontinued manufacturing of the Titan as I owned z71’s until I bought my first Titan in 2005. Horsepower, handling/Ride, and interior/exterior were above the Z71. Hands down. Kudos Nissan.
The service department at Lee Nissan always helps with my
The service department at Lee Nissan always helps with my warranty items and lets me know maintenance like when brakes need replacement. They are very helpful and good about your trucks service. I own a 2021 Nissan Titan sv. Too bad Nissan discontinued manufacturing of the Titan as I owned z71’s until I bought my first Titan in 2005. Horsepower, handling/Ride, and interior/exterior were above the Z71. Hands down. Kudos Nissan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much. We really appreciate you taking the time to discuss your recent experience.
I purchased a brand new Pathfinder.
I purchased a brand new Pathfinder. They were patient with all of my questions! I would recommend this dealership if you’re in the market for a new vehicle.
I purchased a brand new Pathfinder.
I purchased a brand new Pathfinder. They were patient with all of my questions! I would recommend this dealership if you’re in the market for a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review, Tina. It was a pleasure serving you as a customer.