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I bought a new Mercedes from them and told my salesman Omar I was eligible for a rebate. He said no problem just send it to me when you get the form.... I sent it to him and no response for 5 months. Now they won't honor my rebate because they said I didn't present it at the time of sale. Don't buy a car from this dealership.
I have purchases 2 used S550 Autos from Alderson European Motors in the last four years. I have returned both cars for scheduled service & maintenance... during this period as I live in Amarillo with no dealer. I have been super satisfied with Monte Ebeling, service manager. His knowledge, expertise, personality and timing has been excellent. He goes the extra mile to satisfy me and others.
Caleb is an excellent salesman. We showed up at the dealership and was greeted by Caleb Hernandez in a friendly and professional way. He showed us all... the vehicles were interested in. However we could not decide on anything that day. This is where I was really impressed. We were on our way back to Hobbs, New Mexico and received an email from Caleb showing us a vehicle that was just unloaded at the dealership. It turns out that vehicle was exactly what we were looking for. Long story short, the following weekend we purchased the Mercedes Cls 550. I love it. Thank you so much Caleb and staff. Job well done!!!
Michael Sanford was great to work with. This was my 2nd car to buy from Alderson and they have both been great experiences.
Salesman and GM very friendly and capable of answering questions. Service department are prompt and courteous. Overall, I'd recommend Alderson to anyone.
Alderson Mercedes of Lubbock did an outstanding job with servicing my car. Monte Ebeling is always friendly and courteous and very professional. He called... me to tell me what was going on with my car. He always calls when my car is ready to be picked up.
Jessica Lamore was awesome. Very pleased with all aspects of my service. Great place!
Monty Ebeling provided an outstanding service to my E350 Sedan.
Monte Ebling gave us great service on our vehicle. Kept us informed on what needed to be repaired and informed us of the amount of time it would take.... We were also furnished a loaner car.
I have had several different Mercedes vehicles serviced at Alderson's over the past 10 years...Monte Ebeling has done a great job in managing all of them.... He knows the vehicles, communicates clearly the job to be done, and "pulls no punches" if there is a problem and what it's going to cost! I like working with him!