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Reviews

Average Ratings

4.8
314 lifetime reviews. Includes reviews of Buchanan Kia from DealerRater.com
  • Rebecca was great!
    May 11, 2017

    Rebecca was very helpful. She came in after her normal hour to help us out. We were overall very pleased with our service. Thank you


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    Rebecca was very helpful. She came in after her normal hour to help us out. We were overall very pleased with our service. Thank you

    Does recommend this dealer

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  • Great experience
    May 10, 2017

    Had an excellent experience at this dealership! Rebecca was a great saleswoman, I highly recommend coming here! I got a 2012 Ford Fiesta and it is...


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    Had an excellent experience at this dealership! Rebecca was a great saleswoman, I highly recommend coming here! I got a 2012 Ford Fiesta and it is great, low miles and great mpg.

    Does recommend this dealer

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  • Professional and Caring
    May 6, 2017

    Just traded in our 2016 Kia Rio and leased a 2017 Optima, what great service we received from the General Manager, Eric Emery and the Salesman, Ka...


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    Just traded in our 2016 Kia Rio and leased a 2017 Optima, what great service we received from the General Manager, Eric Emery and the Salesman, Kareem Aiken. They were so helpfu and informative.. I highly recommend this Dealership.

    Does recommend this dealer

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  • Prompt, courteous, and energetic service
    May 4, 2017

    Totaled my vehicle, searched from Hagerstown to Laurel to Bethesda. Found the right stop gap used vehicle right in my own back yard of Westminster...


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    Totaled my vehicle, searched from Hagerstown to Laurel to Bethesda. Found the right stop gap used vehicle right in my own back yard of Westminster. Staff was very flexible and easy to work with. They did not make me wait and they did not play games. Everything was very straight forward.

    Does recommend this dealer

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  • Pleasant experience purchasing from Buchanan
    May 3, 2017

    We had gone to Koons in Reisterstown and instead of trying to work out a deal close to what we wanted, they were trying to get us to drop down by ...


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    We had gone to Koons in Reisterstown and instead of trying to work out a deal close to what we wanted, they were trying to get us to drop down by a model level to get the price we wanted. We left and drove out to Buchanan. We walked into Buchanan knowing what we wanted and Chris worked a deal that worked out best for us. He was easy going and the process was a breeze. Would definitely shop at Buchanan again. It's worth the drive!!! We purchased our car at the end of February and have loved driving it every day!

    Does recommend this dealer

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  • The best car buying experience ever.

    I wish all my car buying experience would have been like buying my new KIA Soul EV. Everyone at Buchanan KIA was very professional and easy to dea...


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    I wish all my car buying experience would have been like buying my new KIA Soul EV. Everyone at Buchanan KIA was very professional and easy to deal with, no typical sale pressure, tricks or surprises. Honest and helpful people who made my day. I will go back for my next car buy without question.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchased a 2017 Niro

    Friendly salespeople, professional finance folks, reasonable deal.


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    Friendly salespeople, professional finance folks, reasonable deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not a happy customer
    April 25, 2017

    Went to dealership to look for a new vehicle. After picking a vehicle, I felt pressured into signing the paperwork after telling the sales manager...


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    Went to dealership to look for a new vehicle. After picking a vehicle, I felt pressured into signing the paperwork after telling the sales manager numerous times that I wanted to think it over for the night. I signed the papers for the car that night with 18 miles showing on the odometer. Came back the following afternoon after work to pick the car up and it showed 76 miles on the odometer. The dealership said they would take care of getting the vehicle state inspected. It took 45 days to receive Pennsylvania tags and when I contacted the service department,I was told that since it was 30 days after the purchase date, I am now responsible for getting the inspection done myself

    Does not recommend this dealer

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  • A enjoying experience
    April 24, 2017

    I had a nice experience at the dealership. I never been treated so well. My only problems was with my insurance company. If they could have offe...


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    I had a nice experience at the dealership. I never been treated so well. My only problems was with my insurance company. If they could have offered me that I probably would left my company to join theirs.

    Does recommend this dealer

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  • Happy Customer
    April 18, 2017

    I was impressed with the helpful, friendly and knowledgeable staff! It made my car buying experience terrific! I got a great bargain and a great l...


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    I was impressed with the helpful, friendly and knowledgeable staff! It made my car buying experience terrific! I got a great bargain and a great little car! The location of the dealership is very convenient for me and I would definitely recommend buchanan Kia for a new or used car! Great price and great product!

    Does recommend this dealer

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