Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
122 lifetime reviews. Includes reviews of INFINITI of Lafayette from DealerRater.com
  • Kelly Deranger

    My husband and I purchased a QX 60 today and were so very pleased with our salesman Mr. Luay Alshehabi. He explained all the features and was ver...


    Show Full Review

    My husband and I purchased a QX 60 today and were so very pleased with our salesman Mr. Luay Alshehabi. He explained all the features and was very courteous and knowledgeable. The manager Sharen Leger helped us to get a reasonable price. We look forward to a long standing relationship with Infiniti. Thanks for making our purchase easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Customer Service
    May 18, 2017

    I purchased a QX 80 at the LADA Car show at Cajunfield. Bill Jones was very knowledgeable, personable and accommodating. My experience purchasing ...


    Show Full Review

    I purchased a QX 80 at the LADA Car show at Cajunfield. Bill Jones was very knowledgeable, personable and accommodating. My experience purchasing this vehicle was an absolute pleasure. Bill took the time to chat with me and get to know me as a customer. Before leaving with my new car, he sat with me and showed me all of the features and helped me learn the vehicle. He also connected me with a service advisor the next morning to answer questions I had. I would definitely recommend him as a sales associate if you are in the market!

    Does recommend this dealer

    Hide Full Review
  • Best service around!!
    May 11, 2017

    Taylor Smith always goes above and beyond to accommodate us. We love our Q70L and this is by far the best service:-) customers for life!

    INFINITI of Lafayette

    It's always great to hear the wonderful things customers have to say about our team members! Please let us know if there is anything you need in ...


    Show Full Review

    Taylor Smith always goes above and beyond to accommodate us. We love our Q70L and this is by far the best service:-) customers for life!

    Does recommend this dealer
    Came in for service or repair
    INFINITI of Lafayette

    It's always great to hear the wonderful things customers have to say about our team members! Please let us know if there is anything you need in the future, we are always more than happy to help!


    Hide Full Review
  • Beyond Happy!
    May 3, 2017

    Luay Alshehabi took great care of my husband and I. Our three beautiful girls are now enjoying a safe and interactive ride. Everyone involved mad...

    INFINITI of Lafayette

    We are thrilled Luay was able to get your three girls into a great vehicle! Thank you for taking a moment to share with everyone how great your c...


    Show Full Review

    Luay Alshehabi took great care of my husband and I. Our three beautiful girls are now enjoying a safe and interactive ride. Everyone involved made this experience wonderful. Such a blessing!

    Does recommend this dealer
    INFINITI of Lafayette

    We are thrilled Luay was able to get your three girls into a great vehicle! Thank you for taking a moment to share with everyone how great your car buying experience was with Luay at INFINITI of Lafayette and welcome to our INFINITI Family!


    Hide Full Review
  • Great Experience

    Luay Alshehabi took great care of my husband and I. Our three beautiful girls are now enjoying a safe and interactive ride. Everyone involved mad...


    Show Full Review

    Luay Alshehabi took great care of my husband and I. Our three beautiful girls are now enjoying a safe and interactive ride. Everyone involved made this experience wonderful. Such a blessing!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • New QX60 Purchase from Infiniti of Lafayette

    We visited Infiniti of Lafayette about two years ago, as we were then interested in a QX60. We met with Mr. Bill Jones who was very professional a...

    Dealer Response

    We are thrilled Bill was able to get you into the QX60 that you love! Thank you for taking a moment to share with everyone how great your car buy...


    Show Full Review

    We visited Infiniti of Lafayette about two years ago, as we were then interested in a QX60. We met with Mr. Bill Jones who was very professional and knowledgeable about the car we were interested in. He allowed us to test drive one and he answered all our questions. We told him then to give us about two years and we'd be back. We came back when we were ready to make a move on a CPO QX60, however, during a barrage of questions to Bill, and the answers he provided, we decided to buy a new 2017 model, as that seemed of the most value to us. Bill had some support there, I'm sorry we can't remember all those names, but he was fantastic!! I would encourage anyone interested in an Infiniti Vehicle to go see Bill Jones! Thanks Bill!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled Bill was able to get you into the QX60 that you love! Thank you for taking a moment to share with everyone how great your car buying experience was with us at INFINITI of Lafayette and welcome to our INFINITI Family!


    Hide Full Review
  • Infiniti Q70 Brake Issues
    April 18, 2017

    I brought my 2015 Q70 in for the second time in less than 3500 miles (car has 18k miles total) due to a shudder in the front end when braking. Onc...

    INFINITI of Lafayette

    The vehicle is question was reviewed under warranty and was repaired. It later returned with hot spots which created issues with the brakes. This ...

    carguy78

    This is about finding the root cause of the Q70 brake issue and not falsely blaming the owner. How is it that there were no problems the first 120...


    Show Full Review

    I brought my 2015 Q70 in for the second time in less than 3500 miles (car has 18k miles total) due to a shudder in the front end when braking. Once again the Infiniti of Lafayette service advisor is said the front rotors had to be re-surfaced and that Infiniti won't pay for more than one turning. He charged me $250 for a vehicle still under factory warranty and accused us (wife's car) of riding the brakes and/or getting them too hot. Couldn't be further from the truth! I have owned over 20 foreign and domestic new and used cars (including Infiniti and Nissan) in the last 37 years and have never had these type brake issues with such a low mileage car. This includes several sports cars that I have driven aggressively without issue. Between the steering pulling to one side or the other at random and the brake problems, I have serious safety concerns and we are driving it minimally at this point. What really upsets my wife and I is the dealership's (Service Manger) lack of willingness to assist in finding the root cause as well as pursuing reimbursement to us for the obvious flaw in the Q70 brakes. It took calling the Infiniti 800 number to get any kind of positive results. If I ever do buy another Infiniti, you can believe it won't be from Infiniti of Lafayette, nor will this car go back there for service. Now I understand why J.D. Powers ranked Infiniti 29 of 31 car brands in reliability for 2017. Very disappointing!

    Does not recommend this dealer
    Came in for service or repair
    INFINITI of Lafayette

    The vehicle is question was reviewed under warranty and was repaired. It later returned with hot spots which created issues with the brakes. This 2nd review of the brakes showed that hard braking had overheated the rotors, metallic rotors and metallic pads create heat. Over application or short stopping can cause this condition. The reliability and overall customer satisfaction of INFINITI is one of the highest in the industry. INFINITI as a gesture of good faith offered you a maintenance card to assist in future automotive needs. As a service center for INFINITI, we welcome to assist you in any way in the future.

    carguy78

    This is about finding the root cause of the Q70 brake issue and not falsely blaming the owner. How is it that there were no problems the first 12000 miles? Did we all of the sudden change our driving habits?! Apparently, this service dept. doesn't have a clue what to look for. The car is still pulling (at random) in both directions when applying the brakes - very unsafe! After talking to a business associate with a '15 Q70L, I know I am not the only one with these problems. By the way, we never received a "Maintenance card" and I will let the authority on dependability speak for itself. Check the BOTTOM of the list: http://www.jdpower.com/ratings/study/Vehicle-Dependability-Study-%28VDS%29-by-Make/1881ENG


    Hide Full Review
  • Ms. Vicky

    Great experience...Luay Alshehabi was friendly, personable, and knowledgable. I will send all of my friends and family here!

    Dealer Response

    Thank you for taking a moment to share with everyone how positive your experience was with Luay at INFINITI of Lafayette! We hope you are loving ...


    Show Full Review

    Great experience...Luay Alshehabi was friendly, personable, and knowledgable. I will send all of my friends and family here!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking a moment to share with everyone how positive your experience was with Luay at INFINITI of Lafayette! We hope you are loving you new vehicle and welcome to our INFINITI family!


    Hide Full Review
  • Daniel was awesome.
    April 13, 2017

    Daniel asked me for exactly what I wanted and was able to find the perfect vehicle in no time. Did his best to assist with the process. Quick and ...

    INFINITI of Lafayette

    Thanks Shank Torres for letting everyone know about your great experience! Let us know if you need anything else in the future we are always more ...


    Show Full Review

    Daniel asked me for exactly what I wanted and was able to find the perfect vehicle in no time. Did his best to assist with the process. Quick and easy. Definitely recommend him!

    Does recommend this dealer
    INFINITI of Lafayette

    Thanks Shank Torres for letting everyone know about your great experience! Let us know if you need anything else in the future we are always more than happy to help!


    Hide Full Review
  • In Love with my Caddy!!
    April 5, 2017

    I was involved in an MVA & my car was a total loss; which put me in the bittersweet situation of car shopping. Infiniti was the first stop my husb...

    INFINITI of Lafayette

    It's always great to hear what wonderful things customers have to say about our team members. Thank you for taking the time to share with everyon...


    Show Full Review

    I was involved in an MVA & my car was a total loss; which put me in the bittersweet situation of car shopping. Infiniti was the first stop my husband made. He was greeted by Chris Cheung, who was very friendly & helpful. He was not pushy, but rather informative! Chris' impression was so great that my husband insisted on bringing me. As we were looking around the following day, we were greeted by Chase Lapeyrouse; who was also very nice, helpful, and knowledgeable. He answered all questions in a professional but friendly manner; which made us very comfortable! We were able to test-drive a car without feeling like we had to make a purchase. I wasn't totally sold because I still wanted to "look around for something else!" Needless to say, we were back the very next day!! Chase made the credit app & approval process very easy and hassle-free. We were approved in minutes with an incredible interest rate & affordable monthly note. Long story short, we walked away proud owners of a new vehicle! I would definitely recommend Infiniti of Lafayette to any & everyone! Thanks Chris & Chase! You guys totally rock!

    Does recommend this dealer
    INFINITI of Lafayette

    It's always great to hear what wonderful things customers have to say about our team members. Thank you for taking the time to share with everyone how great your experience was with Chase and Chris. We hope you are loving your new vehicle and welcome to our INFINITI of Lafayette Family!


    Hide Full Review