Reviews
Very pleased with purchase , sales personnel and purchasing.
I recently purchased a Toyota Tundra and am most pleased with the vehicle , the sales personnel and the vehicle service. Ms. Jaclyn Campbell did an excellent job in explaining the vehicles that were available and Checkered Flags "no hassle"policy. Of the 20 or so automobile sales people that my wife and I have talked to in the past two years while considering the purchase of a new vehicle, Ms Campbell was by far the most helpful and informative. ( I remember talking to her a year ago when we were beginning to look for a vehicle. We didn't buy at that time but remembering how helpful that she was then was a factor in my return to Checkered Flag). The "no hassle: pricing policy is much preferred to the old "mysterious" pricing policy employed by most other dealers. The support personnel that handled the trade appraisal, paperwork etc. wer friendly and efficient as was Abby in the service department when I returned a few days after the purchase to have an "extra" installed on the vehicle. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks for leaving us this 5-star feedback! I am glad to see that Jaclyn gave you a professional and easy-going experience since your first test drive a year ago til recently when you got to drive home in your own Toyota Tundra! Please visit us again here at Checkered Flag Toyota if there is anything else you might need. Sincerely, Josh Hamilton - General Manager
Great deal
I looked up the truck I wanted, did some online research, my sales associate Chase found EXACTLY what I wanted. Could not be happier. I you go to Checkered Flag Toyota in Virginia Beach ask for Chase Renshaw.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks for leaving us 5-stars! Chase is a phenomenal and professional salesman and I am not surprised that he was able to make sure you drove home in exactly what you wanted. Until we see you again, take care! Sincerely, Josh Hamilton - General Manager
Customer service is just a lie
Not recommended! I wanted to buy a new vehicle, was told it was coming and all it was, was lies. Got my money back that I put down on a vehicle that was never going to be there. Go find a dealership that can give you an actually deal instead of wasting your time. Even one Of the "managers" didn't have the xxxxx to call me back after he couldn't help me. Meanwhile they still had my deposit....
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Customer satisfaction is one of our most important priorities and I am discouraged to learn you left our dealership disappointed. We understand the car-purchasing process may be stressful and time-consuming but our staff is dedicated to making that process as fast and easy as possible. Apparently, we have fallen short of those goals on your most recent car-buying experience. Please accept my sincerest apologies. If you would like to discuss your recent experience with us further so that we can turn the situation around, I would be happy to speak with you. I look forward to your call. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com; 757-490-1111 Ext. 7020
Quick, Easy and Helpful
After having the runaround with other dealerships, it was refreshing on how easy of a process this was. DeMario was very friendly and helpful. Very happy with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us your positive review! I'm glad that you’re happy with your recent purchase! I will make sure DeMario hears your kind words. Please let me know how we may be able to help next! Sincerely, Josh Hamilton - General Manager
Purchasing my Toyota Tundra
I test drove a blue Toyota Tundra and liked it very much, although I wanted to look at other colors at other dealerships. Chase Renshaw was very helpful and understanding. When I returned I decided to put a deposit on the truck I had test drove, it had a safety recall on it for bumper brackets. I decided to wait for it to clear the recall , but it took to long. Chase was instrumental in finding me a truck that I actually like better. He was very patient while I tried to choose between two different colors. He was extremely easy to work with to finalize my deal. I am a long time customer of Checkered Flag.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review! I'm very happy to hear that Chase was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Josh Hamilton - General Manager
Excellent buying and ownership experience!
Recommended to me by Mr. Ray Carlile, well over two decades ago, I have not purchased a car anywhere other than Checkered Flag Toyota since. The experience this day, 2-21-17, was no exception. The general manager, Josh Hamilton, is extremely cordial but at the same time runs a tight ship. Everything under the control of the dealership goes like clockwork from the first encounter with Product Specialist, Alex Suarez, to the trade-in assessor Shannon, to the business manager Ryan Reeser, and support staff Celena and Sandra. I must particularly comment on the professionalism, friendliness, and efficiency of Mr. Suarez, who is a stand-out at his job. Extremely knowledgeable of his product and all the services offered by this dealership, he makes the purchasing experience pleasant and easy. Ownership of vehicles purchased at this dealership is equally as significant--from help provided by the original salesman to the service department throughout the life of the vehicle. I have purchased nine vehicles from Checkered Flag, eight of them Toyotas. Product quality and product support are outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James, it was a pleasure to read about the nine vehicles you bought so far at Checkered Flag Toyota. All of the employees appreciate your loyalty. It's delightful to know we provided you with such a memorable and outstanding experience and that we have earned your trust and repeat business. I will be sure to pass the kind words along to the rest of the team, and come back to see us if you need anything at all. Sincerely, Josh Hamilton - General Manager
Great Experience with Jordan Weekley!!
I just purchased my first vehicle and I had an exceptional experience at Toyota Checkered Flag. Jordan Weekley was wonderful and he helped make this process smooth and memorable! Great experience and great service all around! I highly recommend Jordan Weekley and Toyota Checkered Flag.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Taylor, thank you very much for taking the time to leave us this feedback. Jordan is an exceptional member of our sales team and I am glad that he was able to provide you with a fantastic car-buying experience. Congratulations on your new Toyota! Sincerely, Josh Hamilton - General Manager
Simple Car Buying Experience
This was the fastest and easiest car buying experience we've ever had! The salesman, Jay, was very helpful and made the process as easy and painless as possible. We ended up with a great car for a fair price! Would definitely recommend going to see Jay and buying from Checkered Flag!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that Jay was able to make your car purchase incredibly easy and quick. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Josh Hamilton - General Manager
Chas was wonderful. Wouldn't shop anywhere else.
My family has always bought cars from Checkered Flag, but this was my first vehicle purchase and I didn't feel particularly attached. However, after going to a few other dealerships I realized why my family doesn't go anywhere else. The salesmen were pushy, didn't give me straight answers, and made me feel very uncomfortable overall. I was ready to give up. I called up my Step-dad and he called Chas Engle, who he had worked with before. They found me a car the next morning. Chas was honest, down-to-earth and great to work with! I never felt like I had to be defensive or question his integrity. Checkered Flag is the way to go, hands down.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review. Chas' sales excellence is always consistent, and I’m glad your family's experience with him supports that. It's fantastic that we have earned you and your family's trust and repeat business; we look forward to seeing you again in the future! Sincerely, Josh Hamilton - General Manager
Chas was great! Wouldn't go anywhere else.
My family has always bought cars from Checkered Flag, but this was my first vehicle purchase and I didn't feel particularly attached. However, after going to a few other dealerships I realized why my family doesn't go anywhere else. The salesmen were pushy, didn't give me straight answers, and made me feel very uncomfortable overall. I was ready to give up. I called up my Step-dad and he called Chas Engle, who he had worked with before. They found me a car the next morning. Chas was honest, down-to-earth and great to work with! I never felt like I had to be defensive or question his integrity. Checkered Flag is the way to go, hands down.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review. Chas' sales excellence is always consistent, and I'm glad your family's experience with him supports that. It's fantastic that we have earned you and your family's trust and repeat business; we look forward to seeing you again in the future! Sincerely, Josh Hamilton - General Manager
