Carriage House of New London

(4.9) 211 reviews

Dealer on Cars.com since June 2013

Currently in stock!

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Today's Hours

Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed

Reviews

4.9
211 lifetime reviews. Includes reviews of Carriage House of New London from DealerRater.com
  • Carriage House Mercedes Exceeded My Expectations

    Mark Gaudette, Internet Sales Manager and Chelsea Castagna, Client Relations Manager are both consummate professionals. My entire experinece purchasi...ng a pre-owned car was excellent. I highly recommend Carriage House Mercedes!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding Car Buying Experience

    We purchased a 2013 MB Wagon from Carriage House last summer and worked with both Chelsea Castagna and Mark Gaudette. We live in NC, purchased the ca...r through an online portal "sight and unseen", and communicated with Chelsea and Mark exclusively via email, phone, and text. They were both very prompt in responding to our questions, extremely professional and personable in their approach, and we could not be happier with the car. Highly recommend Carriage House and hope to have an opportunity to do business with Mark and Chelsea again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mercedes chop shop

    My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We saw w...hat looked like a decent deal at the Carriage house in new London so we decided to call ahead and make an apointment to check it out. My wife spoke to Gerald who told us he would be glad to help out. When we arrived, he quickly pawned us off on his assistant who was obviously new to the dealership. She took us for a test drive and had a very difficult time answering our questions. The last thing you want when you are in the market for a 45 thousand dollar Mercedes, is to deal with someone who can't answer basic questions. Especially from a dealership that appearantly prides themselves on "superior customer service". We were told that the vehicle we were looking at was in great condition and was serviced and maintained very well from the previous owner. Once we received the service records it turned out to be a bold faced lie. Turns out the car was NEVER serviced at a Benz dealership and had major repairs during the "certification process". There was a laundry list of problems with the vehicle which was obviously why the car has not sold in almost 5 months on the lot. Gerald claimed that the reason it hadn't sold was because he drove it personally. Suffice to say, the whole process was very unproffessional and NOT up to the standards of Mercedes reputation. BUYER BEWARE.

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    Overall Experience
    Does not recommend this dealer

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Service & Repair

Service Reviews

4.9

44 lifetime reviews of the Service Department.
Includes reviews of Carriage House of New London from DealerRater.com

  • Great service on my GLK 350

    I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy ...another thx to positive experience I had at carriage house of new london and Kate !

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Choice for sprinters

    This was my 4th sprinter purchase in the last 40 months and by far the smoothest. In all the delivery process took 15 minutes (and that included getti...ng a cup of coffee). Buying from Olin Murphy was as painless as could be. Traditionally service has been excellent as we've hit 500k combined miles driven in the vehicles with the occasional communications snafu as new people come on board but the quality of the repairs has never suffered.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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Service Pricing

    Car Wash

    Complimentary

    Wheel Alignment (AWD)

    $139.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2013

Carriage House of New London has been proudly serving all of southeastern Connecticut for 26 years. We are exclusively Mercedes Benz and it is our passion to represent the brand. We are a family owned dealership. Our team members possess a total of 330 years of Mercedes Benz experience. Thank you for considering us for your next automobile purchase.

"Where excellence is earned"
Carriage House of New London
488 Colman St New London, CT 06320
New (860) 245-6285
Used (860) 245-6283
Service (860) 245-6286
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