Carriage House of New London

Reviews

Average Ratings

4.9
210 lifetime reviews. Includes reviews of Carriage House of New London from DealerRater.com
  • Carriage House Mercedes Exceeded My Expectations

    Mark Gaudette, Internet Sales Manager and Chelsea Castagna, Client Relations Manager are both consummate professionals. My entire experinece purc...


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    Mark Gaudette, Internet Sales Manager and Chelsea Castagna, Client Relations Manager are both consummate professionals. My entire experinece purchasing a pre-owned car was excellent. I highly recommend Carriage House Mercedes!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mercedes chop shop
    June 30, 2017

    My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We s...


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    My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We saw what looked like a decent deal at the Carriage house in new London so we decided to call ahead and make an apointment to check it out. My wife spoke to Gerald who told us he would be glad to help out. When we arrived, he quickly pawned us off on his assistant who was obviously new to the dealership. She took us for a test drive and had a very difficult time answering our questions. The last thing you want when you are in the market for a 45 thousand dollar Mercedes, is to deal with someone who can't answer basic questions. Especially from a dealership that appearantly prides themselves on "superior customer service". We were told that the vehicle we were looking at was in great condition and was serviced and maintained very well from the previous owner. Once we received the service records it turned out to be a bold faced lie. Turns out the car was NEVER serviced at a Benz dealership and had major repairs during the "certification process". There was a laundry list of problems with the vehicle which was obviously why the car has not sold in almost 5 months on the lot. Gerald claimed that the reason it hadn't sold was because he drove it personally. Suffice to say, the whole process was very unproffessional and NOT up to the standards of Mercedes reputation. BUYER BEWARE.

    Does not recommend this dealer

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  • Highest priced Cert MB in CT and rude sales person
    June 17, 2017

    I stopped in on a Saturday , It was about 30 minutes before closing time. I was in market for a used 2014 C300 , I was shopping for a few weeks an...


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    I stopped in on a Saturday , It was about 30 minutes before closing time. I was in market for a used 2014 C300 , I was shopping for a few weeks and pretty much was looking at 26-30k price range for a low millage Certified preowned. I decided since I checked Fairfield, No Haven, and New Country I should at least take a quick drive to this dealer. The previous week I spent a few days chatting with sales and a sales manager here on a Silver one with AMG wheels. I wanted a certain wheel package - They had one in stock low miles with package I wanted price was a little high but I figured we can chat about that later. The first sales person told me car was sold, so I didn't go down that day. Next day I see it on another website call was told it is available I wanted to discuss price over phone since it was a drive for me they said no have to come down. Call Saturday to see if car is available I was told yes, I drive 67 miles to see it , it was sold week ago. I was annoyed sales person says hey no worries we have lots of cars. This day they had 3 C300s 2014 I don't know if normal or not but they didn't have much in 14 low miles. I Saw one I liked it was a 14 , had 39k miles on it most options, no zenons and wheels I liked it was a dark metal - They were asking 31999.00 at the time most of the 2014s similar features were 27999-29999 at most dealers with over 30k miles. I saw a few at 31-32 but they had miles under 20k. I mention to sales person price seems hi - He says We sell lots of cars it cant be that bad I show him on phone app 9 cars in CT same body type etc in CT certified at MB dealers all under 29k. He says the price is what it is. - I am glad it was I drove to New Country and bought the same car with 14k miles for 29. Dealer closer to me and no attitude from sales they actually negotiated a little bit, got a few services as well. This dealer acted like they were special. Make matters worse I asked him If I can test drive a new coupe because I was considering maybe going new when I saw the new coupes. He laughed said come back next week we close in 30 mins. WOW I am in sales too... No clue what his problem was. I was dressed down that day but I did pull in with my BMW. If you cant take a customer pointing out your prices are high? don't be in sales. I emplore you if your looking at a car here ,Call New country or NorthHaven both are more competitive and sell more cars.

    Does not recommend this dealer

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  • 2012 Lexus RX 350

    Over all happy with the purchase of my used Lexus RX 350. I can't say enough about my sales rep Tom Thibodeau and finance guy Mike Leahmann .


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    Over all happy with the purchase of my used Lexus RX 350. I can't say enough about my sales rep Tom Thibodeau and finance guy Mike Leahmann .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Car Purchase 5/12/17
    May 17, 2017

    BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASIN...


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    BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASING PROCESS EASY AND SMOOTH AS I TRAVELED TO NEW LONDON FROM WEST HARTFORD CT. I FELT AS IF I WAS TREATED WITH RESPECT AND FAIR IN REGARDS TO MY PURCHASE. STAFF INCLUDING JERROLD WERE FRIENDLY, POLITE AND ACCOMMODATING TO MY NEEDS AND EXPECTATIONS. PRICE OF MY CAR WAS PRICED APPROPRIATE TO YEAR, MODEL AND VALUE, AND JERROLD WORKED EFFECTIVELY TO MEET MY NEEDS. I HAVE RECOMMENDED AND WILL CONTINUE TO RECOMMEND MY FRIENDS, FAMILY AND COLLEAGUES TO THIS DEALER, ESPECIALLY TO JERROLD TO HAVE A SMOOTH EASY TRANSITION WHEN LOOKING TO BY A CAR. THANKS TO GERALD I WENT HOME WITH THE CAR I WANTED, IM EXTREMELY HAPPY THUS FAR!

    Does recommend this dealer

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  • First Mercedes

    This was my first time buying a Mercedes and I couldn't have asked for a better experience! Mark Leonard went above and beyond to make sure every...


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    This was my first time buying a Mercedes and I couldn't have asked for a better experience! Mark Leonard went above and beyond to make sure everything went smoothly, and Mike Lehmann made the paperwork part fun. I highly recommended this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service on my GLK 350
    May 9, 2017

    I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will ...


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    I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy another thx to positive experience I had at carriage house of new london and Kate !

    Does recommend this dealer
    Came in for service or repair

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  • Wonderfull Buying Experience

    Very professional dealer, I enjoyed the whole experience. Great car and great salesperson Olin Murphy. Thank you


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    Very professional dealer, I enjoyed the whole experience. Great car and great salesperson Olin Murphy. Thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mini Cooper

    Bought used Mini Cooper from Carriage House and was impressed by the dealership and Olin Murphy who sorted the sale. Notably they treated me just ...


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    Bought used Mini Cooper from Carriage House and was impressed by the dealership and Olin Murphy who sorted the sale. Notably they treated me just a swell as others who were buying much more expensive Mercedes cars and helped with a small problem that occurred soon after I bought the Mini.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Satisfied with our Mercedes

    Very satisfied with the purchase of our Mercedes.Mr.Olin was exceptional and very helpful in our desicion .A good dealer is never pushy and Mr.O...


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    Very satisfied with the purchase of our Mercedes.Mr.Olin was exceptional and very helpful in our desicion .A good dealer is never pushy and Mr.Olin is a dealer we would recommend to friends.Carriage House is the Best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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