Luther Ford Lincoln

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
64 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 21, 2019

    Be Careful! Was dealing on a truck, they quoted me 30,8xx out the door. I told them I thought 29,000 was a fair deal. At first they wouldn't agree... to it so we started to leave but as we were getting in our truck the salesperson stopped us and asked if we would take it today for 29,000. After some deliberation with my wife, we decided to purchase it even though it wasn't the deal we were hoping for. After spending an hour or so filling out the credit app, getting our trade information together, etc, the salesperson person brings me the deal sheet, they tried to get me to sign an agreement where the 29,000 was before tax and fees! Mind you they offered 30,8xx out the door before offering 29,000. The salesperson tried deying the 29,000 was an out the door price. He confirmed that the 30,8xx was an out the door price but said the 29,000 was not out the door. When I started pointing out to the salesperson that the 29,000 before tax and fees (31,1xx) was more than the previous out the door offer, he started to get a little frustrated so i just dropped it and took it as a sign that we shouldn't buy. Lesson learned, I will not be back and will make sure people i know don't waste their time here as i did.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 7, 2019

    The salesperson was very helpful and stayed positive during my entire experiance looking for the right vehicle for me. And loved the huge selection they... had to offer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 26, 2017

    Very happy with the experience. Thank You Ashley and Luther Ford. Very happy

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 26, 2019

    I had an amazing experience at Luther Ford. Scott Stinson was the most helpful, and polite sales person I’ve ever worked with. He made the experience fast,... and great, and got me the truck I wanted for the price I wanted.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 13, 2018

    The worst experience ever. Promised us a truck, completed the deal, insurance and loan finalized with bank and ready to travel 6 hours to pick it up and... they sold it from under our feet. I have never in my life ever experienced anything like this. Terrible communications between sales rep, general manager & buyer. HORRIBLE!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 25, 2017

    friendly and courteous, made entire process easy, car was as reported, great deal

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 23, 2017

    I personally had a great experience throughout the process. Bob was incredibly helpful and friendly. I was able to contact him at anytime I had a question.... Thank you Luther Ford for providing me with a exceptional car buying experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    August 26, 2016

    I have bought cars here before in fact my wife just got a new 2016 focus about a month ago. This time however I've been waiting for over a week to here... about my loan. I've called 3-4 times. We'll get back to you, another day goes by, I call again, I should be able to call you back in an hour and a half. I say ok, are you sure, yes!! Waited and waited, no call. They have closed. Called them today, still no phone call. I used to think that this was my go-to dealership, I guess, not so much anymore. And now after a week of waiting and running my credit down the vehicle won't work.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 31, 2016

    Buying process was very smooth, very easy to deal with. The service department on the other hand is very unprofessional, and very unhelpful. I would not... recommend this dealership to anyone

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    January 19, 2016

    I always get my car serviced at Luther. I also really like the lounge area and it's nice that they have wifi available to help pass the time!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
View More Reviews