All I needed were wiper blades. Sarah Nelson at reception welcomed me warmly and with a smile. I asked her for parts and she took the time to walk me... back so I could clearly see the general vicinity for the Parts Department coupled with providing me with precise directions to get there without any wasted steps. Then Randy LaFrance in Parts greeted me with genuine concern for my needs. Although I had offered to do so myself, Randy went so far as to walk outside to the car to capture the VIN. After that, I told Randy that I was going to install the blades myself but she wouldn't have it and got Dennis Bowling, Assistant Service Manager, to install the wiper blades free of charge and without delay. Seconds later, I saw Jenell Ross, franchise owner, walking through the store taking care of business (neither Sarah, Randy or Dennis were aware that I know Jenell personally). She didn't see me this time but that's okay; from experience, if she had she would have made a special effort to acknowledge my presence as if I was purchasing an $80,000 vehicle. After paying my bill I was on my way. The fantastic service at Bob Ross Auto Group - Mercedes made my day. Now I'm looking for a reason just to visit the facility again soon.
Attentive and courteous staff assisted me in finding a vehicle of my choice (not in vehicle inventory at Centerville dealership) at another dealership... and bringing the car back to Centerville for lease. The staff was helpful in all phases of buying process. Very clean and welcoming facility.
How excellent to hear! No matter the circumstances, our staff will be glad to see that our customers are taken care of. We're pleased that you shared ...your experience with us and look forward to helping you again. Congratulations on your new car!
I bought a used vehicle there this summer. It was a 2014 C300, my first purchase with Mercedes-Benz. I had a few issues within the first few months. I... had to take my vehicle into service on a few occasions. Each time I worked with Dennis Bowling, the service advisor. I have to give Dennis credit because I am not the easiest person to get along with, especially when I have to bring my car back to service for the same continuing problem. Each time Dennis was very courteous and professional,and gave me a loaner vehicle so that I wasn't sitting around the waiting area. The problems were eventually resolved, and in the end, that's all that matters. Dennis is a good guy. Definitely recommend him if you need something fixed. Great dealership. I will buy another vehicle from there in the near future.
Daniel, Thank you for your recommendation and positive feedback about your recent experience with Dennis at Mercedes-Benz of Centerville. He will be h...appy to hear that he was very helpful in your service experience. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with him. Please let us know how we can continue to help with your car and service needs!
I bought a pre-owned Mercedes here and was very happy with the purchase. 7 years later, the care is still wonderful and the service is great too. The service... department always gets me a loaner during service (or Enterprise rental, if loaners are unavailable), and always washes my car if I bring it by, and roadside assistance has been helpful a few times too! Also, you can now make appointments online and text your service representative, which are really nice and convenient features. I highly recommend this dealership.
Thank you so much for your recommendation and positive feedback about your ongoing experiences with our Mercedes-Benz of Centerville service team! Pro...viding a wonderful and straightforward experience is a top priority to us, and we're glad you are pleased with the service you received. We hope you continue to enjoying your C240 and we look forward to seeing you next time!
I had been on the hunt for a certified preowned c300. I browsed the online inventory and, after finding one that I liked, decided to go see it in person.... Upon entering the showroom, I was greeted by Andreas Burkert. It was such a pleasure to work with him. He took me right to the vehicle and was able to give me a detailed explanation of the technology and safety aspects of the car. He was very knowledgeable and was able to answer all of my questions. I loved that he was low pressure, just allowing me to enjoy the car and fall in love with it on my own. Once I decided to purchase the car, he helped guide me through the process, including getting my current car appraised for trade in. He also sat with me in the car after purchase and went through an orientation process to make sure I was comfortable with the controls of the vehicle and setting up my phone, etc...He really took the time to help me and made me feel like my business was important to him. I will definitely seek him out for my next Mercedes. I highly recommend him for any of your car buying needs.
Thank you for your recommendation and positive feedback about your recent experience with Andreas and the Mercedes-Benz of Centerville team! Providing... a wonderful car buying experience is a top priority to us, and we're glad you were pleased with the service you received. We hope you are enjoying your new car, and we look forward to working with you again!
Excellent management, courteous, professional. Sales staff very knowledgeable of product
Thanks for taking the time to share your feedback with us, Damon! We appreciate all your compliments and are happy to hear that your recent visit to o...ur dealership exceeded your expectations. We look forward to working with you again in the future!
Just purchased a C450 AMG from Travis Michael Spears. He was incredibly helpful in locating the exact vehicle I wanted, and educating me on the car and... its features. Ken in finance was great too. It all made for a wonderful experience! I'd strongly recommend this dealership, and Travis in particular, to anyone interested.
Thanks so much for the recommendation, Josh! We are proud to have earned your business and thank you for taking the time to share your experience with... Travis. We hope you are loving your new C450 AMG and look forward to working with you again in the future!
I have bought well over 50 cars in my 71 years, but dealing with Tim Pitstick and Ken Watson in Finance was the easiest and most pleasant transaction in... my entire experience. Throughout the process their concern was for meeting my wife's needs and expectations with a vehicle she could enjoy for many years. I can not say enough good things about the staff and dealership. Thank you.
The pleasure is ours! We thank you for taking the time to share your feedback with us about your visit to our dealership, Maury! We appreciate your co...mpliments and will pass them on to Tim and Ken! Come back and see us again when you are ready to purchase your next car!
I purchased my 2007 ML 320 CDI from Travis about 2 weeks ago. The process could not have been simpler. I live an hour away and we were able to get most... everything done via email. I showed up 45 minutes before close to drive the car and the sign paper work and Travis was a delight. My experience with Travis & MB of Centerville could not have been any better.
Thank you for letting us know how we're doing! We will be sure to let Travis know you were so pleased with his level of customer service. We hope you ...enjoy your ML 320 CDI!
My experience with Mercedes-Benz of Centerville was First Class! Looking for the vehicle for me, delivery of the vehicle and communication after I brought... the vehicle is excellent. Thank you
We appreciate the kind words! Thank you for choosing Mercedes-Benz of Centerville! We look forward to doing business with you in the future!