Greenway Fiat of East Orlando

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 18, 2019

    My Fiat 500 Pop 2013 suffered an accident. When I took it to the shop for servicing the repair cost was too elevated (between USD 2600 and USD 7000 they... sadly couldn't provide an exact number until they began working on it). The Mechanic explained me that the damage was pretty bad, so I decided to meet with the Sales Team to see more options. I ended up buying a used 2015 Fiat 500 L, gave a down payment and financed the rest. Ricardo from the Sales Team offered me USD 1500 for my Fiat Pop if I bought a brand new 2019 car, but since I went for a used one he offered USD 500. You can imagine USD 500 for a car is nothing, but due to the poor state of the previous one and what I had originally paid for it (USD 6000) I decided to take the 500. Not only was I not given this money, Ricardo left the premises by the time I got the keys to the new car and when I called the next day he said he "might" give me USD 200 at best. Worst thing? Ayman, who also works with him, also told me that the USD 500 will be included in the deal. At this moment and after such a hard experience with my accident, I have to say I feel abused by the Salesmen at Greenway Fiat. I felt mocked, laughed out. Will I ask for the USD 200? No, because if they went over such trouble to trick me they probably need that money. I feel sad and dissapointed, and as much as I love Fiat... I hope I will never deal with Greenway Fiat again.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 5, 2018

    Horrible experience from the start. I create the appt and informed it'll be 45 min, I get to the Greenway fiat and I'm told right off the bat it will xxxxxxbe... 2 hrs. Couple hours later my bf calls them they state its done, we get there and we are told mechanic is looking at some last details. We wait another 20 mins. We are told that the engine harness is rubbing on the a/c unit and causing the car to stutter and turn on the maintenance light. Next day I go to use the car and my headlights aren't working. I bring it in on Monday and they informed me it was the BCM and the car has always had electrical issues. Per the diagnostic, electrical issues were never brought up. They denied my refund on the diagnostic and the manager stated the car was always in that condition. No understanding of their conclusions nor their ethical values.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 7, 2018

    It takes me two hours to get to Greenway Fiat after work, and after not getting the old key fob that the claimed to be "malfunctioning" (so they just decided... to throw it away, hmmm suspicious), I get home and they left me with the mold in the left side inside the trunk open and exposed. I try putting it back, however I believe that is not my job. I cannot put it back without causing a crease. Now, I paid close to $300 for this half xxx job, I drove close to 2 hrs thinking they were great. As a matter of fact I've been coming faithfully for the past year, and they couldn't finish the job. I will be calling them which I would probably wait for ever on the phone, the rep is always "not available" (fair enough), then they'll ask me to drive back through 5pm traffic and waste my valuable time which apparently they don't appreciate. I'll be back telling you how convenient they made it for themselves....

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?