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Reviews

Average Ratings

4.8
308 lifetime reviews. Includes reviews of Capital Toyota from DealerRater.com
  • Good experience

    This is our second car purchase with Capital. Great to work with and very accommodating . Alicia Normand was our sales person and she was great.

    Dealer Response

    Laurie, thank you for the positive feedback about your experience! We are glad that you could count on Alicia to help you with your purchase. She ...


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    This is our second car purchase with Capital. Great to work with and very accommodating . Alicia Normand was our sales person and she was great.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laurie, thank you for the positive feedback about your experience! We are glad that you could count on Alicia to help you with your purchase. She is a great asset to our team, and continues to go above and beyond to demonstrate our commitment to excellence for our customers. Congratulations on your new ride, and be sure to come back and see us again soon!


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  • Best Customer Service Experience Ever at a Car Dealership
    May 27, 2017

    We walked in the door thinking we would test drive a Camry, a Honda Accord, and a Mazda 3 before making a decision on which car to buy. We immedi...


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    We walked in the door thinking we would test drive a Camry, a Honda Accord, and a Mazda 3 before making a decision on which car to buy. We immediately met Brad Doty with the friendliest smile and he said he would take us to see a Camry. Brad asked if we were familiar with the models, which we were not. He walked us through all of them and showed us one of each. Brad put us at ease and talked us through the options so we could choose - moon roof or not, leather interior, LE or XLE. Brad pulled out the vehicle we liked and helped my husband get the seat and mirrors adjusted for the test drive. He chose the perfect route to allow us to try highway, curvy road, and bumpy road that highlighted the car's smooth ride. We enjoyed the conversation and non pressured experience. Brad was so knowledgeable and wanted us to have a great buying experience. He showed us all the new entertainment functions and how the car worked with our cell phones. We loved the car, the price, and the customer experience so much that my husband and I looked at each other and agreed we didn't want to go to the Honda or Mazda dealer - we were ready to buy with Brad. Brad explained all the warranties, service, and made the paperwork a breeze. Chris came to meet us from the service department. He was very friendly and explained how they would keep our new car in excellent running condition. Michael Reno was also a great guy. He ensured we knew how each of the service options worked and helped us determine the best financing for us. He really had the customer's best interests in mind. We were completed with the paperwork in no time. The last part of the experience made me smile. Brad had the car cleaned up and waxed to perfection. He took my husband through setting up his phone with the new car and set up his Sirius Radio with the Beatles station - my husband's absolute favorite. My husband had battled stage 3 cancer for over a year (and won), so it made me so happy to see him laughing with Brad setting up the new car and enjoying himself. We drove the car around and are so happy with our purchase. When the other car goes, we'll be back to see Brad! Rhonda Eller and John Thompson

    Does recommend this dealer

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  • was looking for new car
    May 26, 2017

    Someone met us at the door, and got a salesman for us right away. The salesman was very helpful and answered any and all questions we had. Broug...


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    Someone met us at the door, and got a salesman for us right away. The salesman was very helpful and answered any and all questions we had. Brought the car around and explained all the added features. All in all the service was efficient, therefore we left the dealership satisfied and with a new Avalon !!

    Does recommend this dealer

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  • Justice Hall is the man :)
    May 26, 2017

    I would recommend Justice to anyone. He's always taking care of his customers and making sure they have a positive car buying experience. I love l...


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    I would recommend Justice to anyone. He's always taking care of his customers and making sure they have a positive car buying experience. I love love love my RAV4. Thanks for taking such great care of me! :)

    Does recommend this dealer

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  • Above And Beyond!
    May 22, 2017

    We have now had our vehicle for over a week and I can honestly say there is not a single bit of buyers remorse. We truly couldn't be happier with...

    Capital Toyota, Inc.

    Marci, thank you so much for coming in to see us for the purchase of a new Jeep! We are glad to hear that Marquita went above and beyond to find y...


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    We have now had our vehicle for over a week and I can honestly say there is not a single bit of buyers remorse. We truly couldn't be happier with our purchase. However, I want this review to be about the amazing customer service we received. Anyone who has purchased a vehicle knows the hassle it can be, the frustration, the pushy sales people, the headache of financing and everything else in between. I am happy to say, this was not the case at all for us. About a week prior to stepping foot on the lot, I contacted Marquita Jones and let her know that my family was looking to purchase a vehicle. Pretty straight forward. She asked what I was looking for and what needs had to be met when searching. I let her know that we needed a larger vehicle to accommodate our family of four and our three large breed dogs. But more than what we were looking for in a vehicle, we needed some accommodations in the buying process. I explained that my husband was a medically retired veteran who is 100% disabled, living with PTSD and TBI. Due to this, he has incredibly high anxiety and can be standoffish. I explained that too many options, fast talking and pushiness would only cause him frustration and him forgoing the entire process. I also let her know that he had trouble hearing especially out of the left ear. I also explained that due to his conditions once leaving the Army, his credit has suffered. So this was not only for us to get a family car but also to help him gain some independence again being that we would be putting the vehicle in his name. When Marquita told me she had this under control, there couldn't have been truer words. Over the course of the week she reached out several times with vehicle options and credit financing options. By the time we were ready to hit the lot, Marquita had all the paperwork ready to go, the vehicle of choice ready for our inspection and test drive and everyone on the team basically in place. It was the most seamless process I had ever been a part of. She was considerate of all the things I told her. The background noise was minimal, her office area was clutter-free and quiet and she made sure at every step that we were happy with the choice of vehicle. She answered all questions with confidence and accuracy which created an instant bond. When she passed us off to the finance department, it was just a few signatures and then obtaining the keys. But the finance went above and beyond as well, explaining to my husband how to raise his credit score and then refinance in a year at a lower rate. I am proud to say that my husband walked away the new owner of a 2016 Jeep Compass and swearing that he will never buy another car from anyone besides Marquita Jones!

    Does recommend this dealer
    Capital Toyota, Inc.

    Marci, thank you so much for coming in to see us for the purchase of a new Jeep! We are glad to hear that Marquita went above and beyond to find you and your husband the vehicle you were looking for! Come back and see us if you need help with anything else!


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  • Excellent
    May 22, 2017

    Excellent service and friendly atmosphere. Salesman was very knowledgeable on the truck we were interested in and was very good at responding back...

    Capital Toyota, Inc.

    Thank you for the excellent review! We are glad to hear that all of your questions were answered. If there is anything else we can help with, plea...


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    Excellent service and friendly atmosphere. Salesman was very knowledgeable on the truck we were interested in and was very good at responding back when questions were raised via email or phone.

    Does recommend this dealer
    Capital Toyota, Inc.

    Thank you for the excellent review! We are glad to hear that all of your questions were answered. If there is anything else we can help with, please come back and see us!


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  • Pleasent
    May 21, 2017

    They weren't pushy at all. Very nice. I had visited four other dealers and wouldn't recommend them to anyone. They truly outshined them all and ma...

    Capital Toyota, Inc.

    Thank you for your kind words and excellent review! We're glad we could provide the help you needed. Thanks for choosing us!


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    They weren't pushy at all. Very nice. I had visited four other dealers and wouldn't recommend them to anyone. They truly outshined them all and made the process easy.

    Does recommend this dealer
    Capital Toyota, Inc.

    Thank you for your kind words and excellent review! We're glad we could provide the help you needed. Thanks for choosing us!


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  • Excellent professional sales person (Robert Sherriff)
    May 21, 2017

    I recommend anyone considering a new car or truck to consider Capital Toyota in Chattanooga, TN. The sales person (Robert Sherriff) a great deal w...

    Capital Toyota, Inc.

    Thanks for the recommendation, we appreciate it! We're glad that Robert and the rest of our team had great professionalism in selling you a car. W...


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    I recommend anyone considering a new car or truck to consider Capital Toyota in Chattanooga, TN. The sales person (Robert Sherriff) a great deal with professionalism with my purchase of a new 2017 Toyota Tacoma.

    Does recommend this dealer
    Capital Toyota, Inc.

    Thanks for the recommendation, we appreciate it! We're glad that Robert and the rest of our team had great professionalism in selling you a car. We always try to provide the best service possible. Congrats on your new 2017 Toyota Tacoma and we hope to see you for some service!


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  • From our initial meeting with Brad Doty Friday afternoon to
    May 20, 2017

    From our initial meeting with Brad Doty Friday afternoon to our final tutorial as we left the dealership Saturday afternoon, we were treated cour...

    Capital Toyota, Inc.

    Congratulations on your Highlander, George! We're glad we could help you find a vehicle that meets your needs. It was a pleasure working with you ...


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    From our initial meeting with Brad Doty Friday afternoon to our final tutorial as we left the dealership Saturday afternoon, we were treated courteously and helpfully. We were impressed with the facilities and professionalism of the staff, and almost overwhelmed with the complexity of the financing process. This is the 4th Toyota I have owned in the past 35 years, and far more sophisticated than my previous vehicles. I owned the Avalon I traded in for 13 years, and hated to part with it after only 141,000 miles. I can only hope this Highlander is comparable to the Avalon. I look forward to future business with the service department, and anticipate it will be comparable. Capital is a quality dealership!

    Does recommend this dealer
    Capital Toyota, Inc.

    Congratulations on your Highlander, George! We're glad we could help you find a vehicle that meets your needs. It was a pleasure working with you and we're happy to see that you'll be back to visit our service department. We'll be looking forward to it!


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  • Outstanding!!!!!
    May 20, 2017

    Alfred Odister is such an amazing sales manager who made my time enjoyable. He was so very sweet, kind and hilarious. He know his job very well an...

    Capital Toyota, Inc.

    Thanks for the awesome review! We will be sure to let Alfred know to keep up the good work. He really cares about our customers and wants to get i...


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    Alfred Odister is such an amazing sales manager who made my time enjoyable. He was so very sweet, kind and hilarious. He know his job very well and doesn't tell you what you want to hear, he speaks truth and in the end you get what you want. He is fabulous!!!

    Does recommend this dealer
    Capital Toyota, Inc.

    Thanks for the awesome review! We will be sure to let Alfred know to keep up the good work. He really cares about our customers and wants to get into the car that is right for them. We appreciate your business and look forward to seeing you again soon!


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