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Reviews

Average Ratings

4.8
305 lifetime reviews. Includes reviews of Capital Toyota from DealerRater.com
  • Good experience

    This is our second car purchase with Capital. Great to work with and very accommodating . Alicia Normand was our sales person and she was great.

    Dealer Response

    Laurie, thank you for the positive feedback about your experience! We are glad that you could count on Alicia to help you with your purchase. She ...


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    This is our second car purchase with Capital. Great to work with and very accommodating . Alicia Normand was our sales person and she was great.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laurie, thank you for the positive feedback about your experience! We are glad that you could count on Alicia to help you with your purchase. She is a great asset to our team, and continues to go above and beyond to demonstrate our commitment to excellence for our customers. Congratulations on your new ride, and be sure to come back and see us again soon!


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  • Above And Beyond!
    May 22, 2017

    We have now had our vehicle for over a week and I can honestly say there is not a single bit of buyers remorse. We truly couldn't be happier with...


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    We have now had our vehicle for over a week and I can honestly say there is not a single bit of buyers remorse. We truly couldn't be happier with our purchase. However, I want this review to be about the amazing customer service we received. Anyone who has purchased a vehicle knows the hassle it can be, the frustration, the pushy sales people, the headache of financing and everything else in between. I am happy to say, this was not the case at all for us. About a week prior to stepping foot on the lot, I contacted Marquita Jones and let her know that my family was looking to purchase a vehicle. Pretty straight forward. She asked what I was looking for and what needs had to be met when searching. I let her know that we needed a larger vehicle to accommodate our family of four and our three large breed dogs. But more than what we were looking for in a vehicle, we needed some accommodations in the buying process. I explained that my husband was a medically retired veteran who is 100% disabled, living with PTSD and TBI. Due to this, he has incredibly high anxiety and can be standoffish. I explained that too many options, fast talking and pushiness would only cause him frustration and him forgoing the entire process. I also let her know that he had trouble hearing especially out of the left ear. I also explained that due to his conditions once leaving the Army, his credit has suffered. So this was not only for us to get a family car but also to help him gain some independence again being that we would be putting the vehicle in his name. When Marquita told me she had this under control, there couldn't have been truer words. Over the course of the week she reached out several times with vehicle options and credit financing options. By the time we were ready to hit the lot, Marquita had all the paperwork ready to go, the vehicle of choice ready for our inspection and test drive and everyone on the team basically in place. It was the most seamless process I had ever been a part of. She was considerate of all the things I told her. The background noise was minimal, her office area was clutter-free and quiet and she made sure at every step that we were happy with the choice of vehicle. She answered all questions with confidence and accuracy which created an instant bond. When she passed us off to the finance department, it was just a few signatures and then obtaining the keys. But the finance went above and beyond as well, explaining to my husband how to raise his credit score and then refinance in a year at a lower rate. I am proud to say that my husband walked away the new owner of a 2016 Jeep Compass and swearing that he will never buy another car from anyone besides Marquita Jones!

    Does recommend this dealer

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  • Excellent
    May 22, 2017

    Excellent service and friendly atmosphere. Salesman was very knowledgeable on the truck we were interested in and was very good at responding back...


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    Excellent service and friendly atmosphere. Salesman was very knowledgeable on the truck we were interested in and was very good at responding back when questions were raised via email or phone.

    Does recommend this dealer

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  • Pleasent
    May 21, 2017

    They weren't pushy at all. Very nice. I had visited four other dealers and wouldn't recommend them to anyone. They truly outshined them all and ma...

    Capital Toyota, Inc.

    Thank you for your kind words and excellent review! We're glad we could provide the help you needed. Thanks for choosing us!


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    They weren't pushy at all. Very nice. I had visited four other dealers and wouldn't recommend them to anyone. They truly outshined them all and made the process easy.

    Does recommend this dealer
    Capital Toyota, Inc.

    Thank you for your kind words and excellent review! We're glad we could provide the help you needed. Thanks for choosing us!


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  • Excellent professional sales person (Robert Sherriff)
    May 21, 2017

    I recommend anyone considering a new car or truck to consider Capital Toyota in Chattanooga, TN. The sales person (Robert Sherriff) a great deal w...

    Capital Toyota, Inc.

    Thanks for the recommendation, we appreciate it! We're glad that Robert and the rest of our team had great professionalism in selling you a car. W...


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    I recommend anyone considering a new car or truck to consider Capital Toyota in Chattanooga, TN. The sales person (Robert Sherriff) a great deal with professionalism with my purchase of a new 2017 Toyota Tacoma.

    Does recommend this dealer
    Capital Toyota, Inc.

    Thanks for the recommendation, we appreciate it! We're glad that Robert and the rest of our team had great professionalism in selling you a car. We always try to provide the best service possible. Congrats on your new 2017 Toyota Tacoma and we hope to see you for some service!


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  • From our initial meeting with Brad Doty Friday afternoon to
    May 20, 2017

    From our initial meeting with Brad Doty Friday afternoon to our final tutorial as we left the dealership Saturday afternoon, we were treated cour...

    Capital Toyota, Inc.

    Congratulations on your Highlander, George! We're glad we could help you find a vehicle that meets your needs. It was a pleasure working with you ...


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    From our initial meeting with Brad Doty Friday afternoon to our final tutorial as we left the dealership Saturday afternoon, we were treated courteously and helpfully. We were impressed with the facilities and professionalism of the staff, and almost overwhelmed with the complexity of the financing process. This is the 4th Toyota I have owned in the past 35 years, and far more sophisticated than my previous vehicles. I owned the Avalon I traded in for 13 years, and hated to part with it after only 141,000 miles. I can only hope this Highlander is comparable to the Avalon. I look forward to future business with the service department, and anticipate it will be comparable. Capital is a quality dealership!

    Does recommend this dealer
    Capital Toyota, Inc.

    Congratulations on your Highlander, George! We're glad we could help you find a vehicle that meets your needs. It was a pleasure working with you and we're happy to see that you'll be back to visit our service department. We'll be looking forward to it!


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  • Outstanding!!!!!
    May 20, 2017

    Alfred Odister is such an amazing sales manager who made my time enjoyable. He was so very sweet, kind and hilarious. He know his job very well an...

    Capital Toyota, Inc.

    Thanks for the awesome review! We will be sure to let Alfred know to keep up the good work. He really cares about our customers and wants to get i...


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    Alfred Odister is such an amazing sales manager who made my time enjoyable. He was so very sweet, kind and hilarious. He know his job very well and doesn't tell you what you want to hear, he speaks truth and in the end you get what you want. He is fabulous!!!

    Does recommend this dealer
    Capital Toyota, Inc.

    Thanks for the awesome review! We will be sure to let Alfred know to keep up the good work. He really cares about our customers and wants to get into the car that is right for them. We appreciate your business and look forward to seeing you again soon!


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  • Great experience
    May 20, 2017

    Richard was absolutely fantastic. He was incredibly informative, not pressuring, and really helped my wife and I make the best decision possible w...

    Capital Toyota, Inc.

    Thanks for the review! We try our best to not push any vehicles on our customers and let them make the decision based off of the information we ca...


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    Richard was absolutely fantastic. He was incredibly informative, not pressuring, and really helped my wife and I make the best decision possible with our new purchase. I can't recommend him enough!

    Does recommend this dealer
    Capital Toyota, Inc.

    Thanks for the review! We try our best to not push any vehicles on our customers and let them make the decision based off of the information we can provide to you. Congrats on your new car and we hope to see you again!


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  • Honest and Great Staff - Willing to Negotiate
    May 19, 2017

    Great experience at Capital Toyota. Phenomenal! Last purchase was with Marietta Toyota, (Georgia) which was awful. In the interest of being com...

    Capital Toyota, Inc.

    Thanks so much for going in-depth about your recent experience with Capital Toyota! We're absolutely thrilled that you had a great buying experien...


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    Great experience at Capital Toyota. Phenomenal! Last purchase was with Marietta Toyota, (Georgia) which was awful. In the interest of being completely transparent, we came in very aggressive with our negotiation, on both our old trade vehicle, and the new purchase. Our interest was in making the best deal we could, in a tough sales month. Many dealers are offended, and often feel lowballed, but that is the name of the game. Unfortunately, it is a tough pill to swallow, for a lot of sales folks. Will was our salesman, and was very honest, kind, and well spoken. He went out of his way, to work with us, and handled the negotiation like a champ. Shawn was our sales supervisor, and again was very courteous, kind, and really did his best, to fairly negotiate with us. (We definitely made it tough. *wink*) Lastly, Ed Emmerson was great to work with on the back end. He was honest (Which I can definitively say, is not necessarily the case with finance managers at all companies.) and actually did his best, to find us the lowest interest loan he could, on a used car. (1.99%) In summary, our experience with Capital Toyota was pleasant, productive, respectful, and absolutely worth doing again. (Sorry guys! We _will_ be coming back! *laugh*) C & G (Proud new 4 Runner owners)

    Does recommend this dealer
    Capital Toyota, Inc.

    Thanks so much for going in-depth about your recent experience with Capital Toyota! We're absolutely thrilled that you had a great buying experience with Will and Ed. We'll be sure to let them know! Thanks again, and enjoy your new car!


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  • Excellent Service - Technology Savy
    May 18, 2017

    My Client Advisor, Alicia Normand was helpful, very organized, and very knowledgeable on the car's features, The Sales manager was very personal ...

    Capital Toyota, Inc.

    We¿¿¿re so glad to hear that! We are delighted to hear that Alicia and Ed helped in giving you such a great car buying experience with us. Please ...


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    My Client Advisor, Alicia Normand was helpful, very organized, and very knowledgeable on the car's features, The Sales manager was very personal and attentive. I had a great experience.

    Does recommend this dealer
    Capital Toyota, Inc.

    We¿¿¿re so glad to hear that! We are delighted to hear that Alicia and Ed helped in giving you such a great car buying experience with us. Please let us know how we can help again in the future, and enjoy your new car!


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