Great experience car shopping!
I was looking for a car to replace my Volvo, and Michael Howard from Mirak was incredibly helpful! He let me test drive multiple Hyundai Elantras, both new and used, to make sure I knew exactly what I was looking for. He was extremely knowledgeable about the cars as well, and really made sure to help me find the best fit. This was honestly the best experience I had at a car dealership. Michael was incredibly nice and friendly, and I would highly recommend visiting him at Mirak Hyundai in Arlington!!
slow, incompetent, outsources the repair work
I took my 2013 Veloster there for a broken sunroof. Even though the Veloster is known to have sunroofs explode spontaneously, the dealership determined this would not be covered under warranty or the recall. OK. They then ordered the glass, but there were delays in its receipt. Apparently this dealership also doesn't have the expertise necessary to install that glass; they have a subcontractor who failed to show up one day. When he did show up the next day, apparently there were difficulties getting it installed, and it had to be sent back to service. Ultimately it took 14 days to get the sunroof replaced - a ridiculously long time. I had asked service to check on an airbag indicator light coming on when it shouldn't; they charged me $105 to do some kind of "electronic assessment" for this request, though they gave no indication I would be charged in merely checking it out. I was also never informed about the status of any of this - I had to call in, generally multiple times since no one picks up at the service desk on a regular basis. Oh - the menu is also wrong in their automated dial-in system, so have fun with that. All in all, it's hard to avoid the impression these guys are pretty incompetent.