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Alfa Romeo and Fiat of Maple Shade

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
261 lifetime reviews. Includes reviews of Alfa Romeo and Fiat of Maple Shade from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 18, 2018

    My care was rear ended and the insurance company sent me th Fiat collision center. The service was great from start to finish. I would definitely recommend... them to anyone that is in need of service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 5.0 out of 5
    November 8, 2018

    This was the only Alfa dealer that was straight forward, honest and wanted my business. I had gone to other dealers who said this then showed me that.... I live 2 hours from them but it was totally worth the 4 hour trip to pick up the car. I worked with Pete as my sales person. Pete picked me up form the train station early, he took great care of me. The paper signing was the most fun and easiest ever and Eddie who constructed the deal was great. If you want an Alfa in the tri state- go here, simple as that.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 24, 2013

    I was an internet buyer and had an excellant experience. Sales Person Keri Codero was very uderstanding and helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    November 1, 2018

    Utterly pathetic dealership salesmen. Most dealerships understand that to sell something as expensive as a vehicle to a customer, you have to develop a... rapport with them. You have to make their business feel wanted and valuable, and certainly not treat them as though your dealership is STOOPING to sell them a car. I've been to several Alfa Romeo dealerships across the Pennsylvania and Maryland area, and all of them were courteous and professional. They made me feel welcome and comfortable, and they bent over backwards to make me feel like my business was valuable. Maple Shade's Brian Stevio and his friend (Travis, I believe?), however, seem to have it in their minds that they would be doing me a favor by selling me a car. It began like most other dealer transactions of mine do -- I tell the dealership specifically what car I'm looking for (colors, options, trim level, etc.) -- in this case, a red on red Giulia Ti Sport with AWD, all driver assistance packages, and that's it. He seemed courteous enough at first, and after my first sour experience with Maple Shade, I'd put it enough behind me to give them another chance. He called me back a few minutes later and said he had a Giulia that I'd be interested in, but unfortunately it was a fully-loaded model with an MSRP of $54,000. I told him I wasn't interested in such a high-dollar car, and that I had a quote from both a dealership in Maryland and my local Alfa Romeo dealership in Mechanicsburg for $42,000 for a car at the equipment level I wanted (but neither were the correct color combination -- one was black on red, the other red on black). Now, to clarify, the Giulia I built on their configurator came to $48,000. It was red on red Ti Sport with AWD, had yellow brake calipers, and had all the driver assistance technologies (plus the advanced headlights) included. I specifically told the dealer I DID NOT WANT ONE with a sunroof or the upgraded audio, or any other extraneous options -- they simply would make the car too expensive. I told the salesman to get with his manager and figure out the break-even price on the car, and he came back about fifteen minutes later with $47,000 as his figure -- a good price for anyone in that bracket, but I had heard $42,000 as I said from closer dealerships (admittedly, these were likely clearance cars they just couldn't move). The dealer said $47,000 was as low as he could go, and while I respected that, I told him the offer was just not good enough for where I wanted to be. He told me I was "...very rude and I wish you luck." I was half-tempted to tell him off, but I hung up on him and set his number to my block list instead. Terrible dealership experience (TWICE, now!). They were so immature that they actually put me off Alfa Romeo period. I will never, ever give Fiat of Maple Shade a moment of my time ever again. I cannot recommend enough that you look elsewhere if you have your heart set on an Alfa.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2018

    No game playing, price battling. They were up front and honest the entire time. They bend backwards for their customers. I would recommend the dealership... to everyone. Pete you were the best.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2018

    Service Department is always friendly, accommodating and treat your car with extreme care. Always a pleasant experience. Sales and Service always treat... you like family!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 27, 2018

    I am confident because salespeople from fiat of maplesshade has experience and helped me to choose the correct auto for me and price affordable for any... people

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 5.0 out of 5
    September 22, 2018

    They always schedule me quickly. They are very polite, answer all my questions and take my concerns seriously. The work gets done quickly and I feel like... my car???s in good hands. An inspection station didn???t pass my Fiat because they were unfamiliar with how Fiat shocks work. I immediately brought it to them. They checked out the car and explained it was working perfectly and wrote out an explanation for the inspection station asking them to call the dealership if there were further questions. They didn???t charge me. Prices are reasonable and they don???t come up with work you don???t need. They???re great!

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 14, 2018

    This dealership tried adding an additional 4K to the original cost. The salesman rick is a xxxxxxx 20 year old who can't spell right and essentially... thought he was making a quick commission off me. Also, the manager came over to assist and thought taking 20$ off the monthly payment would be a deal breaker. This dealership kept me for 2 hours just to try every rebuttal in the book to sell me the car for 26k when it was originally 21k. In the end, they took 100$ from me to hold the car so it won't be sold but I'll be getting back my money the next morning. Please do yourselves a favor if the salesman can't spell Verizon or delivery right, find yourself someone else. Thanks.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    September 1, 2018

    Battery died. Car still under warranty. Had coupon for oil change, rotation ofttimes and general inspection. I was taken care of politely and efficiently.... Early on, I taken the car in for oil changed they found a bolt in the oil pan.They had to take motor apart to find out where the bolt came from. The problem there was the loner car they gave me was a truck from Enterprise. Hard for me to drive..too big. Had to go to another Enterprise to switch to smaller car. Other than that no problems.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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