HORRIBLE! Failure to communicate icate between service and customer. Appoint,ents scheduled wrong, had vehicle for a month and was returned with brake... service light on (I live 3 hrs away-they send driver)-service gal decided on her own brake light wasn’t an issue-NOT HER CAR and NOT her decision to make-I was never told. Have had my vehicle every 6 months for another issue. I scheduled service-driver never showed up and no one was available to talk to me. A driver called me 2 hrs after service time to say he was on his way-I said don’t come-I was out of town at doctors appt. no one counsulted me-just had driver call. He told me same gal who made the decision on my brakes would call me back. No phone call. Posted negative review and suddenly the service manager was all over it. They lost me as a customer and I was goi g to ask them trade in value and see what kind of deal they could give me while they had it. Since they never bothered to show up... I either got a lemon (purchased elsewhere ]) Zoe beginning to think their mechs its as bad as their service department office staff...or both and.
I can't say anything bad about Flow Mini of Raleigh. I bought my 1st Mini 4 years ago and every encounter I've had with their Sales and Service depart...ments have exceeded all my expectations
Heather M, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
Very pleasant and knowleadgeable staff. It was a clean facility and the whole process was very smooth and easy.
I worked with Kevin on the buying process. He was knowledgeable, friendly and didn't push me towards vehicles that I wasn't interested in. He helped m...e every step of the way in buying my first car and made it a very pleasant experience.
Extremely helpful and go above and beyond every time my car needs an oil change. It is always washed and ready to go with fluids topped off etc! They ...even made sure I got a major repair done while under warranty that I would not have otherwise known about.
Enjoyed my first car maintenance service at Flow Mini in Raleigh NC.
Every step I've taken with this dealership has been very enjoyable. No pressure, friendly, knowledgeable sales and service department and employees ar...e courteous, prompt, and thorough.
Great personal service. Clean waiting area. Friendly employees. Service was done in a timely manner. They let me know the progress of the service whil...e I waited.
I ? my local Mini Dealer (Flow). They treat me like a friend and they service the car quickly. It comes home with me sparkling clean. When my car gets... old, I will get another Mini..from Flow.
Very accommodating to my needs. From providing a loaner to delivering my car at work.