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Kevin always works diligently to ensure I get an appointment that meets my schedule and resolve any service issues. While I don't know the techs that... work on my car I know they are doing a great job as I never have an issues afterwards.
Hi Jeff, thanks for the sharing your kind review. It's great to hear that Kevin worked diligently to ensure that everything was great for your service... visit. We also enjoy hearing that our techs were helpful too and you're pleased.
From the initial contact to the the delivery of the serviced vehicle, the quality of the experience was evident. Courteous accommodation for my schedule... for the appointment with Danielle. Though I arrived early, she was more than happy to initiate the process and offered coffee and bagels to fill the time required for the service. When the service was completed, Danielle Schmidt brought the documentation to my comfortable couch and informed me where the serviced and washed vehicle was parked. I was also made aware of the rebate available for the service and how to obtain same, All of this in record time in a clean and comfortable environment with bagels, and Starbucks. It just does not get any better! OUTSTANDING! Thank you!
Thanks for nice review! It's great to know that Danielle is very courteous, as well as informative. We are so glad to know that you felt comfortable v...isiting us, and you appreciate our outstanding customer service. Thanks again!
Car was within two weeks of the end of 4 year warranty. They performed service that wasn't legally required. And charged us zero. Wonderful people, wonderful... service. Since the work was going to take a few hours, they gave us a car and directions to shopping and lunch. Exceptional service and care. Cannot recommend highly enough.
Hi Walt, thank you for your nice review! We're glad to hear that our team is wonderful and you're so happy with the level of service we provide. Thank...s for recommending us so highly!
I brought my car in for routine maintenance and ended up finding out that some water had gotten into the car (my fault) and would need substantial repairs.... Everything went far better than my expectations. Kevin, the service advisor) was great. He kept me informed throughout the process and made sure that I made an insurance claim. Being treated like an adult didn't hurt either. A grat experience all around.
Thank you for sharing your kind review. It's wonderful to hear that Kevin was helpful to you, and we enjoy knowing that you had a great all around exp...erience with us! Thanks again.
This is my second Mini and I absolutely love my MINI.....its an amazing car. Recently I had trouble with my 2 year old Clubman that is leased (my first... lease btw). Danielle Schmidt was so so awesome from the first contact to handing me the keys. It was an unusual instance for this car and she has to call in a tech from MINI Corporate to evaluate the situation. She kept me in the loop as much as possible and told me what was going to happen as best she could. I love this dealership and this car. Not one cent came out of my pocket and I got a loaner "lickety split" Love Love Love the new Countryman design. I think that will be the last NEW car I purchase in my lifetime for myself. Great group and kudos to Danielle!
It's so great to hear how much you love your Mini. We enjoy knowing that Danielle has been so helpful to you, and she made sure to keep you in the loo...p about your car. Thanks for all the compliments and we'll look forward to helping you again with any future needs.
MINI Motoring Advisor
Customer service at the front desk 5 stars . Service department represented by Danielle Schmidt 5 stars, Sales represented by Mike Sullivan 4 stars .... Impeccable showroom.
Hi Rene, thanks for your nice review! We're happy to hear that Mike Sullivan provides you with great service and you appreciate Danielle too.
Danielle has been so helpful and nice. She always makes sure my car is ready in a timely manner. I have been coming here for years and the service is... consistent.
Hi Tony, thank you for the great review. It's wonderful to hear that Danielle was so helpful and nice. We also enjoy hearing that she makes sure your ...car is ready in a timely manner, and you have used our services for years because our team is consistent. Thanks again!
Each time that I visit the Service Dept of Mini of Monmouth, the experience is fantastic. Danielle is always so courteous and kind. She explains the... service in detail before she even takes the keys and lets me know what to expect before the car is serviced. I have purchased 5 Mini Coopers from this dealership and aside from just loving Minis, Danielle is one of the reasons I continue to go through this dealership. Thank you Danielle for all that you do!
Hi Lisa, thanks for your five star review! It's great to know Danielle and our service team were fantastic! It's great to hear that Danielle is always... courteous and kind, and explains everything well, prior to service. We're also glad to know that you've purchased 5 Mini Coopers from us, and you appreciate her help so much.
I have been coming to MIni of Monmouth since moving down here in 2016. I've had very positive service experiences. The staff is knowledgeable and friendly!... They always greet you upon arrival and take great care of your vehicle. They perform a complete inspection. Kevin even replaced the battery in my keyfob! Yeah! No more annoying indicator when turning on my ignition. Once completed, Kevin came over to explain what the problem was that they uncovered. Your vehicle is returned to you washed and ready to go. It gives me great confidence to drive away and enjoy the ride!
Hi Joanie, thanks for your nice review! We're happy to hear that Kevin was so helpful. We also enjoy knowing that everything is great and you were abl...e to get the help you needed.
Not only is Danielle a consummate professional, but she went out of her way to assist me with a problem with my car. She always goes above and beyond to... help and has a wonderful demeanor. I highly recommend using the dealership for service to your vehicle.
Thanks for your positive review. It's great to know that Danielle was able to help and she went above and beyond to make sure everything went well wit...h your car repair. Thanks for recommending us so highly!