[{"id":219800,"personPtyId":40174556,"firstName":"Danielle","lastName":"Hickman-Schmidt","titleText":"Service Advisor","emailTxt":"danielle.hickman@miniofmonmouth.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":308,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40760/employees/29aebb79-a3ac-4201-ae88-e7883107aee9.jpg","drDealerId":40760,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":219802,"personPtyId":40174558,"firstName":"Kevin","lastName":"Fitzgerald","titleText":"Service Advisor","emailTxt":"kevin.fitzgerald@miniofmonmouth.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":188,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40760/employees/36c5dae8-cde1-4be1-9f63-a13ba93371b2.jpg","drDealerId":40760,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":219106,"personPtyId":40174305,"firstName":"Kyle","lastName":"Berkeley","titleText":"Sales Manager","shortBioText":"","emailTxt":"kyle.berkeley@miniofmonmouth.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":70,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40760/employees/8971b260-e0d7-45bc-9f69-ed9bbe3059a0.jpg","drDealerId":40760,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":219793,"firstName":"Matthew","lastName":"Lipstein","titleText":"MINI Motoring Advisor","shortBioText":"Experienced Sales and Leasing Consultant with a demonstrated history of working in the automotive industry for over 9 years. Awarded Achievements in Motoring 5 consecutive years (2018,2017,2016,2015, and 2014). Awarded Presidential Achievement with the MINI Brand. Nationally recognized as one of the top advisors in the country! Please feel free to reach out with any questions and I will be more than happy to assist. Car buying should be a fun experience! 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Mini of Monmouth

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
457 lifetime reviews. Includes reviews of Mini of Monmouth from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 4, 2019

    Kevin always works diligently to ensure I get an appointment that meets my schedule and resolve any service issues. While I don't know the techs that... work on my car I know they are doing a great job as I never have an issues afterwards.

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jeff, thanks for the sharing your kind review. It's great to hear that Kevin worked diligently to ensure that everything was great for your service... visit. We also enjoy hearing that our techs were helpful too and you're pleased.


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

    Kevin Fitzgerald

    Service Advisor

    (5.0) 188 reviews

  • 5.0 out of 5
    September 16, 2019

    From the initial contact to the the delivery of the serviced vehicle, the quality of the experience was evident. Courteous accommodation for my schedule... for the appointment with Danielle. Though I arrived early, she was more than happy to initiate the process and offered coffee and bagels to fill the time required for the service. When the service was completed, Danielle Schmidt brought the documentation to my comfortable couch and informed me where the serviced and washed vehicle was parked. I was also made aware of the rebate available for the service and how to obtain same, All of this in record time in a clean and comfortable environment with bagels, and Starbucks. It just does not get any better! OUTSTANDING! Thank you!

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    Dealer Response

    Thanks for nice review! It's great to know that Danielle is very courteous, as well as informative. We are so glad to know that you felt comfortable v...isiting us, and you appreciate our outstanding customer service. Thanks again!


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

  • 5.0 out of 5
    September 12, 2019

    Car was within two weeks of the end of 4 year warranty. They performed service that wasn't legally required. And charged us zero. Wonderful people, wonderful... service. Since the work was going to take a few hours, they gave us a car and directions to shopping and lunch. Exceptional service and care. Cannot recommend highly enough.

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    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Walt, thank you for your nice review! We're glad to hear that our team is wonderful and you're so happy with the level of service we provide. Thank...s for recommending us so highly!


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

  • 5.0 out of 5
    September 12, 2019

    I brought my car in for routine maintenance and ended up finding out that some water had gotten into the car (my fault) and would need substantial repairs.... Everything went far better than my expectations. Kevin, the service advisor) was great. He kept me informed throughout the process and made sure that I made an insurance claim. Being treated like an adult didn't hurt either. A grat experience all around.

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your kind review. It's wonderful to hear that Kevin was helpful to you, and we enjoy knowing that you had a great all around exp...erience with us! Thanks again.


    Worked with:
    Kevin Fitzgerald

    Service Advisor

    (5.0) 188 reviews

  • 5.0 out of 5
    September 10, 2019

    This is my second Mini and I absolutely love my MINI.....its an amazing car. Recently I had trouble with my 2 year old Clubman that is leased (my first... lease btw). Danielle Schmidt was so so awesome from the first contact to handing me the keys. It was an unusual instance for this car and she has to call in a tech from MINI Corporate to evaluate the situation. She kept me in the loop as much as possible and told me what was going to happen as best she could. I love this dealership and this car. Not one cent came out of my pocket and I got a loaner "lickety split" Love Love Love the new Countryman design. I think that will be the last NEW car I purchase in my lifetime for myself. Great group and kudos to Danielle!

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's so great to hear how much you love your Mini. We enjoy knowing that Danielle has been so helpful to you, and she made sure to keep you in the loo...p about your car. Thanks for all the compliments and we'll look forward to helping you again with any future needs.


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

    Kevin Fitzgerald

    Service Advisor

    (5.0) 188 reviews

    Kyle Berkeley

    Sales Manager

    (5.0) 70 reviews

    Matthew Lipstein

    MINI Motoring Advisor

    (5.0) 60 reviews

    Michael Sullivan

    MINI Motoring Advisor

    (4.9) 45 reviews

  • 5.0 out of 5
    September 3, 2019

    Customer service at the front desk 5 stars . Service department represented by Danielle Schmidt 5 stars, Sales represented by Mike Sullivan 4 stars .... Impeccable showroom.

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    Dealer Response

    Hi Rene, thanks for your nice review! We're happy to hear that Mike Sullivan provides you with great service and you appreciate Danielle too.


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

    Michael Sullivan

    MINI Motoring Advisor

    (4.9) 45 reviews

  • 5.0 out of 5
    September 2, 2019

    Danielle has been so helpful and nice. She always makes sure my car is ready in a timely manner. I have been coming here for years and the service is... consistent.

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tony, thank you for the great review. It's wonderful to hear that Danielle was so helpful and nice. We also enjoy hearing that she makes sure your ...car is ready in a timely manner, and you have used our services for years because our team is consistent. Thanks again!


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

    Kevin Fitzgerald

    Service Advisor

    (5.0) 188 reviews

  • 5.0 out of 5
    August 29, 2019

    Each time that I visit the Service Dept of Mini of Monmouth, the experience is fantastic. Danielle is always so courteous and kind. She explains the... service in detail before she even takes the keys and lets me know what to expect before the car is serviced. I have purchased 5 Mini Coopers from this dealership and aside from just loving Minis, Danielle is one of the reasons I continue to go through this dealership. Thank you Danielle for all that you do!

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lisa, thanks for your five star review! It's great to know Danielle and our service team were fantastic! It's great to hear that Danielle is always... courteous and kind, and explains everything well, prior to service. We're also glad to know that you've purchased 5 Mini Coopers from us, and you appreciate her help so much.


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

  • 5.0 out of 5
    August 21, 2019

    I have been coming to MIni of Monmouth since moving down here in 2016. I've had very positive service experiences. The staff is knowledgeable and friendly!... They always greet you upon arrival and take great care of your vehicle. They perform a complete inspection. Kevin even replaced the battery in my keyfob! Yeah! No more annoying indicator when turning on my ignition. Once completed, Kevin came over to explain what the problem was that they uncovered. Your vehicle is returned to you washed and ready to go. It gives me great confidence to drive away and enjoy the ride!

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joanie, thanks for your nice review! We're happy to hear that Kevin was so helpful. We also enjoy knowing that everything is great and you were abl...e to get the help you needed.


    Worked with:
    Kevin Fitzgerald

    Service Advisor

    (5.0) 188 reviews

  • 5.0 out of 5
    August 14, 2019

    Not only is Danielle a consummate professional, but she went out of her way to assist me with a problem with my car. She always goes above and beyond to... help and has a wonderful demeanor. I highly recommend using the dealership for service to your vehicle.

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your positive review. It's great to know that Danielle was able to help and she went above and beyond to make sure everything went well wit...h your car repair. Thanks for recommending us so highly!


    Worked with:
    Danielle Hickman-Schmidt

    Service Advisor

    (5.0) 308 reviews

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