Ford Square of Mt. Vernon/Lincoln

(5.0) 22 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

5.0
22 lifetime reviews.
this dealer
Not Applicable
Not Applicable
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • New Ford Explorer

    We bought our new Ford Explorer from Steve Lombardo at Ford Square in Mount Vernon IL. It was the best buying experience we have ever had! Steve went

    ...

    above and beyond to locate the vehicle that I wanted. We walked in on a Saturday and sit with Steve for about an hour to go over what potions I had to have and color. He dealt with hundreds of text messages and questions from me, even on a Sunday night. By Tuesday morning Steve had located our Explorer and made arrangements to get it here from out of state. When we arrived to pick up our new car the owner of the dealership Roy Schmidt came out personally to thank us for our business. We have never had that happen before! It was a very nice personal touch. Steve went over every detail and option our Explorer had and probably spent about an hour showing me how to operate all the technology it had and syncing our phones up. I would highly recommend this dealership and Steve Lombardo in the future as they are a class act!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi William. Thank you for purchasing your new Ford Explorer from Ford Square! I'm glad to hear that you had a great buying experience with Steve. I'm

    ...

    also glad to hear that you enjoyed getting to meet our owner Roy Schmidt. He is a very hands-on owner and likes to meet every customer that he can! Please let us know if you need anything. Have a great day!


  • Service After Traveling Breakdown

    Great Dealership. First class service department. My car broke down on Labor Day outside Mt Vernon on my way to South Carolina. The service department

    ...

    got me in at 7:00 next morning. New air conditioning compressor installed, back on road that morning. Very courteous staff. Great service.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rocky. Thank you for telling us about your experience with our service department. I'm glad that they were able to schedule an appointment for you

    ...

    the next day, and get you back on the road that very same day. We don't want your car to break down again, but if it does, you know where to find us. Have a blessed day!


  • ford edge

    good and did not take too long to get paper work done

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Deborah. Thank you for purchasing your new Ford Edge from Ford Square! I'm glad to hear that you had a great buying experience with our sales and f

    ...

    inance department. We try to ensure that you spend less time filling out paperwork, and more time driving your new vehicle! Please let us know if you need anything. Have a great day!


  • Purchase of used Buick Enclave

    Cindy Poston, of Ford Square, made the experience of trading up for a vehicle with third row seating very convenient and easy. She stayed after closin

    ...

    g hours to allow me to test drive the Buick Encore, and made the entire process very easy. This included moving our grandbaby's car seat over to our new vehicle while we finished signing papers in the business office. Everyone involved in the process was extremely helpful and friendly.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sharon. Thank you for purchasing your new Buick Encore from Ford Square! I'm glad to hear that you had a great buying experience with Cindy and our

    ...

    finance department. Please let us know if you need anything. Have a great day!


  • 2017 Ford Escape

    The whole experience was great. I will always buy from them.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Josie. Thank you for purchasing your new Escape from Ford Square! I'm glad to hear that you had a great buying experience with our sales staff. Hav

    ...

    e a great day! Please let us know if you need anything.


  • Mr Bob Prince

    Great salesman: did not rush us as he was explaining all the controls on our new car. He was very helpful.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bob. Thank you for purchasing your new car from Ford Square! I'm glad to hear that you all had a great buying experience with our sales staff. Have

    ...

    a great day! Please let us know if you need anything.


  • Royce and Renee Haws

    We were very pleased by our experience and with the help that you all gave us in purchasing our new Lincoln Navigator. Thank you so much for making th

    ...

    e process easy and for letting us drive our new vehicle home the same day. That was a huge help as it is a 3 hour round trip for us. Thanks again!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Gayle. Thank you for purchasing your new Lincoln Navigator from Ford Square! I'm glad to hear that you all had a great buying experience with our s

    ...

    ales staff. Have a great day! Please let us know if you need anything.


  • Owner

    Service provided excellent customer service. Provided me with an excellent loaner car while warranty work was performed.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi James. Thank you for telling us about your experience with our service department. I'm glad that they were able to provide you with a service loane

    ...

    r. We look forward to doing business with you again in the future! Have a great day!


  • Rick K

    Best I've had! Bought my truck here five years ago, you come back were you are treated best, Bill King our salesman!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ricky. Thank you for telling us about your great experience with Bill. We look forward to doing business with you again in the future!


  • 2017 F150 Pickup

    I was very happy with my service and all my needs where taking care of.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Richard. Thank you for your review of our dealership. I'm happy to hear that all of your needs were taken care of by our service technicians. We lo

    ...

    ok forward to working with you again in the future!


Ford Square of Mt. Vernon/Lincoln
1501 Broadway St Mt Vernon, IL 62864
New (618) 816-3669
Used (618) 816-3665
Service (618) 816-3666
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.