Ed Napleton's Kia of Elmhurst

Reviews

4.5 out of 5 4.5
63 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 30, 2018

    They sold my daughter, wife and I a extended warranty and now state we do not have one. They wanted to charge us $1200 for a $300 job. GM. Collin... said he would call us back and never did.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 30, 2018

    Thank you Pawel for your help in finding a perfect car for me!!! Great place to buy a car. Pawel was very helpful and knowledgeable. No pressure or intimidation.... Highly recommended.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

  • 5.0 out of 5
    May 1, 2018

    My wife Laura and I just purchased the 2018 Kia Soul from Kia Napleton in Elmhurst, IL. The folks at Napleton Kia were amazing throughout the whole process.... We had indicated our model choice prior to our appointment and they had the vehicles ready for test drives. We were very happy with the hard work and attention that the manager, salesman, and finance department gave us. They helped us in every way possible. We are so thankful for the manager, Ken, and salesman, Kyle, and finance person Rick. They went above and beyond to help us get what we wanted and we could not be more appreciative. This is our first time at Napleton Elmhurst Kia and we will definitely be back. Thank you again to Ken, Kyle, and Rick for helping us get the car we loved! We are happy to be part of the Kia Napleton family now. - Laura and Tim

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car, Tim! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

  • 5.0 out of 5
    March 21, 2018

    Arturo was amazing from our initial test drive throughout the buying process! I received a great trade-in price for my Sorento, and my finance interest... rate was a point lower than my bank was willing to offer. Arturo located a red Stinger GT for me, and it was delivered three days, later. I am very pleased with my new Stinger! It is awesome!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hank, it's great to hear Arturo delivered amazing service in your recent purchasing experience. If you have any further questions about your Stinger, ...please don't hesitate to reach out!

  • 5.0 out of 5
    February 21, 2018

    All around great experience. Came in looking at the 2018 Stinger. Our salesperson Nick Nikolov took us thru the car in the showroom and offered us a test... drive. We ended up leasing that day. Nick was fantastic. Everything was up front and Nick did a great job answering our questions. Thanks Nick, we love the GT2 Stinger.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Roy, we are glad to hear Nick took such great care of you! Congratulations on your new 2018 Stinger! Safe travels!

  • 5.0 out of 5
    February 10, 2018

    I visited Napleton Kia to test drive Stinger GT2. I end up buying one and the whole process was very quick. Chris Krulak took care of me and ensured all... the information was clearly presented. I love my new toy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new GT2, Tracy! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

  • 5.0 out of 5
    January 31, 2018

    Nikola Nikolov was a great sales person to work with everything was fast and easy. Definitely would go back to get another car from him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car, Catherine! It is great to hear Nikola was knowledgeable and pleasant to work with. We hope to see you again!

  • 5.0 out of 5
    December 26, 2017

    I am a repeat customer. This is my second automobile from Kia Elmhurst. Particular kudos to Genmony, the wonderful sales associate who guided me through... the entire process. Amazing customer service. Kudos also to the other people I worked with for financing and the rest of the particulars. They went out of their way to make sure that I was completely satisfied. I love the product. I will definitely be returning in the future.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Carl, we are delighted Genmony provided such a wonderful purchasing experience for you. If you have any further questions about your new vehicle, plea...se give us a call. We're always happy to help!

  • 5.0 out of 5
    December 23, 2017

    We worked with Adam Abdalla and he was Awesome!! He was honest and we felt as though he was looking out for our best interest! I would highly recommend... Adam.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ed, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we wi...ll be more than happy to assist you!

  • 5.0 out of 5
    November 27, 2017

    I had very positive experience at Ed Napleton Kia of Elmhurst. Chris Krulak answered all my questions and took time ensuring I have a very good understanding... off all the features that matter to me. Now I cannot wait to get behind the wheel of Kia Stinger.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope... to see you again!

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