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Reviews

Average Ratings

4.1
58 lifetime reviews. Includes reviews of Glenn Buick GMC from DealerRater.com
  • great
    December 27, 2016

    The dealership sucks but the service dept is great. The sales team will and cheat you. The last vehicle I purchaed I was lied too and when I compl...


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    The dealership sucks but the service dept is great. The sales team will and cheat you. The last vehicle I purchaed I was lied too and when I complained the general manager took the side of the sales staff. But thr Service Dept is wonderful. Great cusyomrr service. But like said do not trust sales at all.

    Does recommend this dealer
    Came in for service or repair

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  • Jim provided good customer service

    I had recall. Service didn't have parts. I called multiple times to try to get this resolved . I talked with at least three different associates. ...


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    I had recall. Service didn't have parts. I called multiple times to try to get this resolved . I talked with at least three different associates. I was told three times the kit was ordered. Then I was told they were not shipped or lost. I had an appointment to get it done. I called an hour before I went to be sure it was still a go , I was then told parts were not there. After about a month of run arounds, I was able to get it done. Jim in service was very easy to deal with that day and apologized for the trouble. He did his best to be sure I left happy. Let's just say I'm hoping there are no more recalls on my vehicle.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent service!!
    October 7, 2016

    Cory in service was very helpful, he kept us updated about the repairs, the service team did a great job! They had us back on the road as soon as ...

    Glenn Buick GMC

    Thank you for the positive rating!


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    Cory in service was very helpful, he kept us updated about the repairs, the service team did a great job! They had us back on the road as soon as possible, thanks again Cory!!

    Does recommend this dealer
    Came in for service or repair
    Glenn Buick GMC

    Thank you for the positive rating!


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  • Bad Customer Service
    July 7, 2016

    Submitted credit application spoke one time with someone and no more follow up. They said they would follow up to say what they could or could not...


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    Submitted credit application spoke one time with someone and no more follow up. They said they would follow up to say what they could or could not do and never did. Dealership never tried to help us, did not care to help us, and was more worried about perfect credit than helping. Would definitely take my business now or in the future to another dealership.

    Does not recommend this dealer

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  • Exceptional Service, Affordable Prices

    I am so happy I found this dealer to fix my 2004 Chevy Silverado. After my break lines busting on my way home from work 1 day, we called around to...


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    I am so happy I found this dealer to fix my 2004 Chevy Silverado. After my break lines busting on my way home from work 1 day, we called around to get quotes on how much it would cost to replace. All the lines were rusted and or leaking underneath the truck so this was a pretty big job. We were quote from other local dealerships about 3-4K to fix. We found this dealer from meeting one of their employees at a local lunch spot. He told us that this was a known issue with Chevy's and they had about 3 in the shop right now for the same issue. So I called their service dept. and talked to Jeff, they quoted me about 1K to do the job. A LOT less than the others. I obviously chose them because it was the most reasonable price but because the referring employee said they had 3 others in the shop right now, I figured they would be able to get it done pretty quick since they working on the same issue. They were nice enough to give me a loaner car as well and got the job done pretty quick. The service dept. was great and I couldn't have asked for a better experience. I will definitely be coming back for any other issues I have.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fast & Trustworthy

    Was in the area for something else, and dropped my car off to get the brake fluid replaced. They called me pretty soon after with a list of things...


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    Was in the area for something else, and dropped my car off to get the brake fluid replaced. They called me pretty soon after with a list of things they said should be done to the brake system, including one thing that would probably have to be done to replace the fluid. I thought yeah, right... about a week later dropped it off to an indie mechanic, who gave me almost the same list of things - for about $30 more. Haven't yet decided what to do about the car, but I will be contacting these guys again next time I need work done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly service

    Nicest guy at Glenn! Walked me around my car, took extra time to explain repairs to me- very nice.


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    Nicest guy at Glenn! Walked me around my car, took extra time to explain repairs to me- very nice.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Nice job

    Had to get an oil change, I'm from out of town so I just stopped in. They were efficient and cost was good.


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    Had to get an oil change, I'm from out of town so I just stopped in. They were efficient and cost was good.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very Helpful

    I have had a good experience with the service department. I have been here three times, and they have always been exceptionally friendly and down ...


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    I have had a good experience with the service department. I have been here three times, and they have always been exceptionally friendly and down to earth. I once had to come in, and they did not have the part, and I was given a free oil change and tire rotation. Couldn't as for nicer people!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Made a great car even better
    May 15, 2015

    I had bought a Mustang GT from south Carolina & they shipped it to Glenn automall in Lexington when the car arrived I went to pick it up and met ...


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    I had bought a Mustang GT from south Carolina & they shipped it to Glenn automall in Lexington when the car arrived I went to pick it up and met Sales Manger Charles Bush He was so nice in getting the car ready for me to take home and seemed just as excited as I was about this car it was the after care you'd expect from someone who sold you the car he was just plain great I but a car from him any day he's just that type of guy , we were talking about this Mustang I bought and what I was Planning on doing with it. I had plans to Modify it with a hood scoop ,tail spoiler ,chin splitter and add the traditional stripe pattern for a Mustang GT , I told Charles I had been shopping around Lexington at aftermarket shops and was disappointed in the Price , what services they offered and was brushed off by one (their loss- My lucky day) Charles said let me hook you up with our guy Stanley Harris from Auto Concepts . I called Stanley a few days later went to his place at Glenns AutoMart with all my wants, Ideals and computer printed pictures of what look I was trying to achieve for my new Car I met Chris Yeast who works with Stanley they both immediately jumped on my band wagon of Mustang Modifications They love a good car as well as I do. making design and color suggestions . what made me decide I had found the right guys was when Stanley pointed out where I was overspending on some of the things I wanted done& that they could take care of it Much cheaper ( I know, I don't believe it either !) BUT TRUE !! The parts came in ,they called and went to work transforming my car into the Beast it is. They took it in 2 stages the add on aftermarket exterior parts and Next the Stripe Design .. a few days later I could not wait anymore and snuck in a day early to check the progress ... There are no words to describe the quality and quantity of work done to my car I just stood there looking at it with my Mouth Open ..I almost couldn't believe I owned this care doing stripe work like that takes such care , such a preciseness Chris and Stanley went to this level that I would call Art." wish they had a place on here for pictures" if you are having any aftermarket things done to your car window tinting, Spoilers, Stereos , Navigation Call Glenn AutoMall and head straight for Stanley & Chris.. you won't be disappointed in the work or the Price

    Does recommend this dealer
    Came in for service or repair

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