Terrible Experience- Everyone BEWARE of this Dealer. Don’t be fooled by their fancy snacks!!!! They will lie, cheat, and make excuses instead of taking... responsibility. Their prices are inflated and they price gouge their customers. BEWARE OF THIS DEALER!!!
Jeremy, Thank you for taking time to speak with me by phone. I'm sorry about your experience with our dealership. We make every effort to ensure that... any warranty items are repaired Within the manufacturer guidelines. As we discussed I sent you my contact information. Please let me know if I can assist you further. I hope we have the opportunity to work with you in the future. Sincere Regards, Jeff Tyson General Manager
I just recently bought a BMW X5 from Logan "Client Advisor." He was so helpful and personable! He explained the whole process inside and out! He knows... what it takes to have superior customer service and goes above and beyond that to make sure I had an easy, effortless, luxury experience. I did not know they were locally owned either! I RECOMMEND THE DEALERSHIP AND LOGAN TO EVERYONE NOW!
Thanks for your business as well as the positive feedback! We hope you enjoy your new X5 and look forward to working with you again!
I would not recommend this dealership for their service Department. I took my BMW in for an oil change and came Out with my windshield cracked all the... way to the Top. Called to ask what happened first they didn't return My call I had to call back and the service manager was not Helpful at all he said he couldn't tell me what happened And he said to me "I don't know what you want me to tell you" Well now that's not very professional if you ask me!! Never Offered to do anything about it. Very disappointed in this dealership Would defiantly not recommend BMW of Northwest Arkansas in Bentonville, AR .
First off, I am very sorry to hear you had a bad experience at our dealership! We want to hear from all of our customers regarding positive or nega...tive feedback! Please tell me more about your experience at Feedback@superiornwa.com Thank you!
As a long time BMW owner new to this area, I have been disappointed enough in this dealership to trade our 750Li for another make and give my 06 330Ci... to my daughter in Houston. The service department is fine if the service rep and parts department can get what you need for your appointment. I got tired of multiple trips to get anything done. I'm looking for an E46 M3 but will take it to a private shop for service.
I am sorry to hear you had anything other than a great experience at our dealership! Please send me an email at Feedback@superiornwa.com to tell me m...ore about how we can better serve you - our customer! Thank you!