BMW of Northwest Arkansas

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 31, 2020

    Terrible Experience- Everyone BEWARE of this Dealer. Don’t be fooled by their fancy snacks!!!! They will lie, cheat, and make excuses instead of taking... responsibility. Their prices are inflated and they price gouge their customers. BEWARE OF THIS DEALER!!!

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jeremy, Thank you for taking time to speak with me by phone. I'm sorry about your experience with our dealership. We make every effort to ensure that... any warranty items are repaired Within the manufacturer guidelines. As we discussed I sent you my contact information. Please let me know if I can assist you further. I hope we have the opportunity to work with you in the future. Sincere Regards, Jeff Tyson General Manager

  • 5.0 out of 5
    November 4, 2014

    I just recently bought a BMW X5 from Logan "Client Advisor." He was so helpful and personable! He explained the whole process inside and out! He knows... what it takes to have superior customer service and goes above and beyond that to make sure I had an easy, effortless, luxury experience. I did not know they were locally owned either! I RECOMMEND THE DEALERSHIP AND LOGAN TO EVERYONE NOW!

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your business as well as the positive feedback! We hope you enjoy your new X5 and look forward to working with you again!

  • 1.0 out of 5
    November 11, 2013

    I would not recommend this dealership for their service Department. I took my BMW in for an oil change and came Out with my windshield cracked all the... way to the Top. Called to ask what happened first they didn't return My call I had to call back and the service manager was not Helpful at all he said he couldn't tell me what happened And he said to me "I don't know what you want me to tell you" Well now that's not very professional if you ask me!! Never Offered to do anything about it. Very disappointed in this dealership Would defiantly not recommend BMW of Northwest Arkansas in Bentonville, AR .

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    First off, I am very sorry to hear you had a bad experience at our dealership! We want to hear from all of our customers regarding positive or nega...tive feedback! Please tell me more about your experience at Feedback@superiornwa.com Thank you!

  • 1.0 out of 5
    May 3, 2012

    As a long time BMW owner new to this area, I have been disappointed enough in this dealership to trade our 750Li for another make and give my 06 330Ci... to my daughter in Houston. The service department is fine if the service rep and parts department can get what you need for your appointment. I got tired of multiple trips to get anything done. I'm looking for an E46 M3 but will take it to a private shop for service.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I am sorry to hear you had anything other than a great experience at our dealership! Please send me an email at Feedback@superiornwa.com to tell me m...ore about how we can better serve you - our customer! Thank you!