Crystal Chrysler Dodge Jeep

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    May 26, 2020

    Couldn't fix a simple problem and by coincidence? My air conditioning didn't work the next day.Only good thing was that I got a free rental car for ELEVEN... days...smh.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 23, 2019

    WE AGREED ON A PRICE. THEY TOOK MY CREDIT CARD FOR A DEPOSIT and SOLD THE CAR TO SOMEONE ELSE. BEWARE OF THEIR DISHONESTY. PLEASE

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 25, 2019

    Sold me a 2007 Jeep that is going to cost me thousands of dollars to repair. Drove out of the dealer with no oil in the engine. A tire that is more then... ten years old. And a oil leak from the oil pan. I was never told of any of this. Sale men name is Joe

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2019

    I’ve owned several Chrysler corporation vehicles and used this dealer for all of my service and new vehicle purchases. They have always been courteous... and knowledgeable, and made me feel important to them. I recommend them to anyone that wants to purchase a new vehicle, or service an existing vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 25, 2019

    We ended up having to do the repairs ourselves. I received a call from the service manager, Cathy, after my review was seen by another manager at this... service center. They allowed us to bring the car in, with the damaged parts to show them what happened. We were met by Cathy from the Jeep service center, and Blain a service manager from the neighboring Chevrolet service center. They agreed to assist us with our warranty company as it is said the damage was mechanical failure. Kathy and Blain were very accommodating and helpful. However, we are still weary of the customer service from their other Rep, but Cathy made sure to give me all of her contact info so I could deal with her directly from now on. I am giving them another chance and appreciate the assistance and candor from the service managers.

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    Not Applicable
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 5, 2019

    Went into take a look at a preowned Wrangler that was listed for sale. They had multiple options other than what I originally came in for. Ended up purchasing... a certified preowned Wrangler. Super Easy and hassle free. Kudos to Crystal for an easy transaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2018

    Came in looking for a new car. Rodney Redding greeted us and assisted with our search. He also told us about the television. What a great idea! Thank... you so much Rodney Redding. Made our day!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2018

    Haven't decided on new or used but so far experience has been great. Knowledge of product and process is good. Kind and courteous as well. Definitely... will recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 18, 2017

    Troy Stafford was extremely rude and condescending. Would never buy nor recommend anyone to buy a vehicle from the dealership because of him.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    March 9, 2016

    This dealership has become just like all the rest, greedy, uncaring, and employs managers who are only concerned with making a buck and working in every... little add on you can think off. At this point you need a lawyer to review your sales contract it's so bad. Owners are too busy selling dealerships and buying Harley shops and obviously condone their managers behavior otherwise they wouldn't run the business as they do. I am quite tired of the "take it or leave" mentality of their employees. After spending 6 figures with this dealership, I will take my money elsewhere. This is typical in today's car market and is so sad.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?