Mercedes-Benz of Waco

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 11, 2019

    Luke was very helpful, and I?m satisfied with the service he provided me with!

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care...!

  • 5.0 out of 5
    August 5, 2019

    The service agents were very helpful and accommodating.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we ho...pe you'll consider us again in the future!

  • January 6, 2016

    The best service and very pleased. I had a battery replaced and an oil change. Mr McCracken quoted me an estimate and it was the same when they finished... the job. The atmosphere was comfortable and my kids were pleased. I will be giving my future service to MB of Waco.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 1, 2019

    Awesome experience with these guys! They went above and beyond to earn my business.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provid...e exceptional service at a great value -- we hope you'll consider us again in the future!

  • 5.0 out of 5
    May 25, 2019

    Howard went above and beyond to make the best deal

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    3.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership, Virginia. Thank you for taking the time to share your feedback with us.

  • 4.0 out of 5
    May 20, 2019

    Once we connected with a salesperson the process was great. Just a little slow on the connection part but Tracy was great and took great care of our needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together with your budget to get you the best ...deal. We hope to see you soon!

  • 5.0 out of 5
    April 29, 2019

    Being from out of town with a dead Sprinter van (due to a failed fuel pump), the service guys, especially Patrick the service manager, went above and beyond... to help get a guy back on the road again. Thanks again!

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Rus, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else come...s up. Take care!

  • 5.0 out of 5
    April 24, 2019

    I was very pleased with my recent experience. Michael kept me up to date on the status of the service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear Michael was able to provide you with a positive experience. Thanks again for taking the time to leave us this information about yo...ur recent visit. Take care!

  • 5.0 out of 5
    March 25, 2019

    Always exceptional service. Fast, efficient, and kind.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    March 12, 2019

    Horriable dealership, before Auto Nation it was a pleasure to deal with them. I owned 5 Mercedes and now going to Infinity. Service writers dont know if... back ordered parts are there before they call and tell you to bring you car in. I look forward to our new QX 80 Infinity and leaving auto Nation !!!!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Gilbert, we regret to hear that you are displeased with your recent experience with us. If you would be willing to give us another chance in the fu...ture, please reach out to our General Manager at (888) 273-6003. We would appreciate the chance to turn your experience around.

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