Reviews
When we recieved our H3T it had to go to the shop.
When we recieved our H3T it had to go to the shop. Claudia said it had passed all inspections and had no accidents on Carfax. The Manifold was cracked, The 02 sensor was out, and so was another sensor. The running boards on both sides of vehicle are bent backwards. The vehicle was stuck in 4 high. It cost me another $3478 and 2 weeks of repairs before I could drive the truck.
When we recieved our H3T it had to go to the shop.
When we recieved our H3T it had to go to the shop. Claudia said it had passed all inspections and had no accidents on Carfax. The Manifold was cracked, The 02 sensor was out, and so was another sensor. The running boards on both sides of vehicle are bent backwards. The vehicle was stuck in 4 high. It cost me another $3478 and 2 weeks of repairs before I could drive the truck.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Dawn, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (254) 244-0166 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
The Mercedes dealer - Waco, Texas, has a great asset:
The Mercedes dealer - Waco, Texas, has a great asset: Claudia Grazioli. Her customer service is impeccable.The dealer is also amazing. I highly recommend it.
The Mercedes dealer - Waco, Texas, has a great asset:
The Mercedes dealer - Waco, Texas, has a great asset: Claudia Grazioli. Her customer service is impeccable.The dealer is also amazing. I highly recommend it.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Waco.
I am very pleased with my experience at the dealership
I am very pleased with my experience at the dealership and Pablo. My salesman was excellent and the rest of the team. I am also pleased with my car. Thus far, however, I am a driver, so I have not had much time to drive it. I've been working. Thank you all so very much for your service.
I am very pleased with my experience at the dealership
I am very pleased with my experience at the dealership and Pablo. My salesman was excellent and the rest of the team. I am also pleased with my car. Thus far, however, I am a driver, so I have not had much time to drive it. I've been working. Thank you all so very much for your service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First EVER buying a MBenz.
First EVER buying a MBenz. Was always afraid of all the hype in technology, maintenance , and upkeep. I?ve always admired the stance, colors, the beefy looks, and those WHEELS!
First EVER buying a MBenz.
First EVER buying a MBenz. Was always afraid of all the hype in technology, maintenance , and upkeep. I?ve always admired the stance, colors, the beefy looks, and those WHEELS!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Teresa, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.
Extremely great folk that KNOW these vehicles with making
Extremely great folk that KNOW these vehicles with making it easy to make a purchase.
Extremely great folk that KNOW these vehicles with making
Extremely great folk that KNOW these vehicles with making it easy to make a purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
It’s a very nice dealership and that means a lot to me
It’s a very nice dealership and that means a lot to me cause I’m a disabled veteran
It’s a very nice dealership and that means a lot to me
It’s a very nice dealership and that means a lot to me cause I’m a disabled veteran
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Ernesto did everything he could to make sure everything
Ernesto did everything he could to make sure everything was ok. And my daughter is enjoying her new car
Ernesto did everything he could to make sure everything
Ernesto did everything he could to make sure everything was ok. And my daughter is enjoying her new car
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very poor service depatment.
Very poor service depatment. Per there instructions, scheduled appointment on line. I do not live in Waco, do not work in Waco and live in ine driver family. Booked service appointment with ALL the details. Took off work, traveled to Waco for apointment. Was told oh, you need to leave the car here for several days before we can even look at it. Explained Ivtook off work, traveled from out of town, followed instructions, no one told me had to leave it for days. They were rude, no customer service at all. I left, contacted Mercedes-Benz of Georgetown. They set me up with appointment and courtesy car, no problem. Thats were my business will go and all my recommendations. I had heard dont waste your time at Mercedes of Waco, awful service, and I can confirm that.
Very poor service depatment.
Very poor service depatment. Per there instructions, scheduled appointment on line. I do not live in Waco, do not work in Waco and live in ine driver family. Booked service appointment with ALL the details. Took off work, traveled to Waco for apointment. Was told oh, you need to leave the car here for several days before we can even look at it. Explained Ivtook off work, traveled from out of town, followed instructions, no one told me had to leave it for days. They were rude, no customer service at all. I left, contacted Mercedes-Benz of Georgetown. They set me up with appointment and courtesy car, no problem. Thats were my business will go and all my recommendations. I had heard dont waste your time at Mercedes of Waco, awful service, and I can confirm that.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (254) 244-0166 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Already taken care of with Mercedes-Benz of Georgetown, a very professional, responsive service department.
My recent purchase experience at Mercedes-Benz of Waco
My recent purchase experience at Mercedes-Benz of Waco was outstanding from start to finish. The staff was professional, welcoming, and attentive, making the entire process seamless. The thoughtful delivery details truly set them apart. I highly recommend Mercedes-Benz of Waco to anyone looking for a first-class car buying experience
My recent purchase experience at Mercedes-Benz of Waco
My recent purchase experience at Mercedes-Benz of Waco was outstanding from start to finish. The staff was professional, welcoming, and attentive, making the entire process seamless. The thoughtful delivery details truly set them apart. I highly recommend Mercedes-Benz of Waco to anyone looking for a first-class car buying experience
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz of Waco has been servicing my GLC 300 for
Mercedes Benz of Waco has been servicing my GLC 300 for the past 4 years after I purchased it. Not one time have I been disappointed. My service advisor Sean is top notch, he gets the job done and is always on top of things. The facility is always nice and clean. They do an amazing job on servicing my vehicle. I will continue to come here, these guys are the absolute best!
Mercedes Benz of Waco has been servicing my GLC 300 for
Mercedes Benz of Waco has been servicing my GLC 300 for the past 4 years after I purchased it. Not one time have I been disappointed. My service advisor Sean is top notch, he gets the job done and is always on top of things. The facility is always nice and clean. They do an amazing job on servicing my vehicle. I will continue to come here, these guys are the absolute best!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.