Mercedes-Benz of Waco

Everything went according to plan to lease our vehicle here at home. Ernesto was accurate and professional with our order and time schedule for this deal.

Excellent service for the office, sales process. Second vehicle I get from them. Highly recommended good experience. New manager experienced salesman. Great vehicle. Fully equipped

I drove approximately three hours to Waco to pick up sight unseen a vehicle that I had viewed on Carfax. When I arrived the vehicle was parked at the front entrance. I was met by Roberto the salesman I had spoken to on the phone. The complete transaction from start to finish with Mercedes of Waco was pleasant and professional. I would highly recommend this company and its staff to anyone interested in buying a vehicle.

Initially bought a used 2023 GLE AMG, but it had a perfume odor that was not acceptable to us or dealership. Purchased based on assurance that could be corrected. Unfortunately, after multiple attempts, and not a lack in trying, dealership could not remove the smell. They facilitated us trading for a new 2025 GLE 350 with a minimum amount of hassle. While two ends of performance spectrum (we were loaned a 350 while they worked multiple days on the AMG), we discovered for everyday needs the 350 would work well for our needs.

Sean was very easy going and no issues with services performed, very happy with my experience

Please Stay Away from these people especially if you are buying used.My wife and I bought a used van from them and it has been a disaster. First buying the car was xxxx as they only had one finance person who spent more time socializing with her co-workers than doing her job then there's the fact I have had the van for less than 3 months and have had to get the battery replaced, which I figured okay one minor problem no big deal. When the alternator went out I started to get concerned but again that's usually the first thing to go, so I got it replaced. Then came the coolant leaks, it is leaking coolant almost as fast as I put it in, I am out of money to repair the car and I can't get anyone from this place to to help as navigating their automated phone system is a nightmare. On top of all of this though, I have had the vehicle for less than three months and still no sign of the license plate, they sent me another temporary plate as if that fixes anything. I would give them zero stars if I could. I usually only try to post positive reviews but twenty thousand is a lot to spend on a 2 ton paperweight.

Excellent customer service! Completely satisfied with my Mercedes Benz. Waco Mercedes Benz is the absolute best.

Friendly and quick, treating me with respect and kindness. These qualities helped me sell the car to myself. No pressure sales allowed me and my wife to feel confident and comfortable with the car.

I wish giving 0 stars was an option here, but unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then on, it has been the worst car experience I have ever faced. Within 48 hours of taking ownership of my brand new Benz, the car malfunctioned and I was unable to drive it. From then on, my experience with Waco and my rep Pablo was something I have warned all of my family and friends against. While I understand cars may have issues & that is well outside the control of the dealership, their response not what you expect when spending over $150k on a car. The rep (mentioned above) who got commission off of me was rude when we called on updates, the team overall lacked communication and were not keeping me well informed about the status of my vehicle. Rather than them keeping me informed, I had to go well out of my way to obtain status updates (most of which had responses of no updates). Having worked with Park Place/Sewell in the past, I am used to exceptional service. This was not anywhere near comparable to the experiences my family and I have had at the other dealerships. They claim to strive for excellence on their website, but from my experience that pretty much stops after you hand them a check and they secure their commission.

My salesman was very knowledgeable in the Mercedes line. Great in follow up calls to offer any assistance I may need.