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Reviews

Average Ratings

4.9
156 lifetime reviews.
  • 2013 Ford Focus

    The work was done in a timely manner. The person waited on me was respectful and friendly he was mr . Reynaldo Hernandez . The cost of service was...

    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!


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    The work was done in a timely manner. The person waited on me was respectful and friendly he was mr . Reynaldo Hernandez . The cost of service was Fair.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!


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  • Checking engine light on

    I stopped by on a Saturday at 1:00 pm to see if a service technician was available to check or plugg in a scanner to see the reason for the eng...

    Dealer Response

    It sounds like your visit here at Chastang Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ours...


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    I stopped by on a Saturday at 1:00 pm to see if a service technician was available to check or plugg in a scanner to see the reason for the engine light on. The lady at the counter went straight forward by saying that she didn't have anybody to do it , not even bothering to offer options . Customer service is key to bring customer satisfaction. She was definitely not a good fit for it. I won't recommend this place. It fall into my first impression when it comes to give my business to someone...

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    It sounds like your visit here at Chastang Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. We would like the chance to talk to you further so please do call us at (713) 678-5000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.


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  • A PROFESSIONAL Team!

    If you have a problem you can be assured Chastang Ford will work with you until it is solved. Their service department is as good as it gets. Cour...


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    If you have a problem you can be assured Chastang Ford will work with you until it is solved. Their service department is as good as it gets. Courteous! Professional! Listens! Indicates when a service may be needed but then they step back and let the customer decide what and when. Can't ask for anything else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fleet and Shop Services Manager

    The employees that we deal with at the dealership are very professional and timely in their service to us. Thank you, Patrick Gipson CenterPoint...


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    The employees that we deal with at the dealership are very professional and timely in their service to us. Thank you, Patrick Gipson CenterPoint Energy

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Mustang

    Everything was great Eunice Henderson did a fantasic job and kept us up date all through the process.

    Dealer Response

    We are glad you chose our dealership, James. Thanks again for the positive feedback!


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    Everything was great Eunice Henderson did a fantasic job and kept us up date all through the process.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership, James. Thanks again for the positive feedback!


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  • Great Folks

    Great as always. Joe and company always treat me with care and consideration. Bought a used car that was a great buy.


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    Great as always. Joe and company always treat me with care and consideration. Bought a used car that was a great buy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My car family is at Chastang Ford!

    Had my 2014 Escape serviced at Chastang Ford. I bought the car there because they always treat me like a member of the family, and I go back for ...


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    Had my 2014 Escape serviced at Chastang Ford. I bought the car there because they always treat me like a member of the family, and I go back for service for the same reason. I have never been disappointed when I go to Chastang Ford. The car is great and so is Chastang Ford!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Service was great waiting area was clean / everyone was friendly

    Dealer Response

    Thanks, Lamar! We always strive to provide personable and excellent customer service. Thank you again for the review!


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    Service was great waiting area was clean / everyone was friendly

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Lamar! We always strive to provide personable and excellent customer service. Thank you again for the review!


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  • Michael

    Awesome group of guys and ladies working for you!!!!!!

    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. It's good to hear our team is living up to the promise of pro...


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    Awesome group of guys and ladies working for you!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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  • F150 Buying Experience

    There was no pressure and they wanted to make certain I was happy with my purchase of the F150. You could not have asked for nicer folks. I wish...


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    There was no pressure and they wanted to make certain I was happy with my purchase of the F150. You could not have asked for nicer folks. I wish I had come to this dealership first. I would recommend this them to anyone who is in the market for a Ford SUV or truck.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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