Reviews
Great service since I bought my 2015 Yaris.
Service has been excellent.They honored warranties well, even replacing an unexplainably melting back bumper with no damage at less than 4000 miles. They are personable every time I go back. I love my car, 3 years out-except the.fragile plastic bumper design on modern cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kind words! We're thrilled to learn that our team took such great care of you and we really appreciate you for letting us know about your experience. Thanks again!
Everything was great!
The sales person was very nice and the Fowler team is some of the nicest people. I will and have been a returning customer to Fowler in Norman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind words! We appreciate your feedback and we truly value your business. We'll be sure to let our team know that they're doing a great job. Thanks again!
So thankful I bought my car at Fowler!
Provided great service for my Camry and customer service is great! I am so glad I bought my car at Fowler of Norman! I definitely would recommend Fowler to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the review! We're thrilled to hear that our team provided excellent service for your Camry. Thanks for the feedback. We appreciate you for letting us know how we did!
fowler toyota
Great experience, no pressure to buy, friendly and easily answered our questions. I would recommend Fowler to anyone looking for a Toyota new or used. Glad we made the drive to Norman
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kind words! We appreciate the feedback and love hearing from our customers like you. Thanks again for taking the time to let us know how we did!
Service and sales staff are great
I always take my RAV4 to Fowler for maintenance. It has 70,000 miles and hasn’t needed any other repairs. I am looking for another vehicle and while my RAV was getting an oil change I took a Sienna on a test drive with Jake. He was super helpful and knowledgeable. We will definitely go back to Fowler and Jake as soon as we’re ready to purchase the Sienna. I am always pleased with Fowler’s service department and look forward to purchasing another Toyota from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Wendy! We appreciate you for taking the time to let us know about your experience with us. Thanks again for the kind words!
Happy
Was very disappointed in alot of my past experiences with other dealerships but Fowler has done a great job of making purchasing a car fun. I was not in a great credit situation but they went out of my way to help me into a car with a reasonable rate and a payment I could afford. I really appreciate what they did for me. Also they sponsor a lot of great local events and charities and I think that says alot about a company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for letting us know about your experience. We're happy to hear our team made your car buying process fun. Thanks again for letting us know how we did! We appreciate it.
Will not go back
Finance to pushy has you signing papers with no chance to read or think shoulda walked away . Hold your ground on up sale you can get out of extended warranty but not over priced scotch guard
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, I believe that you have been working with our management team to resolve any issues and I just wanted to follow up with you. Please feel free to reach out via email to Community@Fowler-Toyota.com to let me know if you have any questions or if there's anything else we can do to assist. Thank you, Amy H.
Didn't want to sell a car
Inquired about a vehicle on the lot. Wanted to get estimated trade-in value for my vehicle. Asked twice and never got a response. Moved along
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Chris, I sent your review to our management team and are deeply concerned about your review. We truly apologize for not responding here. We checked our files and are unable to find your request, and are working to try and find out if there is a technical issue or some other problem that we need to address to ensure that this does not happen again. We are sorry for the inconvenience and frustration and would like some more information so that we can determine what happened here. Will you please reach out to our BDC Manager, Jeff Williams, via phone at (405) 570-4500 or you can send any additional details to us via email at Community@Fowler-Toyota.com. Again, we apologize that your experience wasn't up to standards. We value our customers and always aim to provide top-notch customer care. We would greatly appreciate any opportunity to work with you to resolve this issue. Thank you, Amy H.
Blanchard Resident
This purchasing experience totally changed my perception of Fowler Toyota from positive to NEGATIVE. The sales manager agreed to sell us a vehicle. When we called him per his instructions, he did not respond promptly. Instead he waited 6 hours, and then he told us that the deal was possibly off because he was showing it to another customer. When we finally were able to contact a different manager, he finally resolved the conflict. However, the car was not detailed when we went to pick it up. We have to make another trip to the dealership. The communication between departments at Fowler was practically non-existent. This made the efforts of nice sales people frustrating for the customer.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We appreciate you for letting us know what happened and I have let our management team know about your comments. We apologize for missing the mark during your visit and will work with our team to identify the issues here and provide additional training or take action as necessary. Thank you, Amy H.
Great Experience
Overall this is a great dealership. Very easy to deal with, Sales staff aren't pushy and very laid back. Go out of the way to make you happy. My only problem was in finance, I felt like I was talked into stuff I didn't want and total cost wasn't given. The person was great, but I feel like there was hidden fees/cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We love hearing from our customers and will be sure to let our team know about your comments. Please feel free to reach out if you have any questions or if there's anything we can do to assist you. Thanks again!