Skip to main content

Fowler Toyota of Norman

(831 reviews)
2017 state dealer award
View 4 awards
2017 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award

Reviews

(831 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fowler Toyota of Norman from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service

Robert, Spencer, and Joseph in sales were fantastic in my purchase of my new 2016 Rav 4 LE. They got me into the lease with very little hassle and at the payments I was wanting to be at. Love My Rav 4 and couldn't be any happier! Kyle in finance closed the deal rather quickly and was very pleasant when a small error occurred. Overall a great experience at Fowler Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We love hearing from happy customers and really appreciate all of your kind words. Thanks again!

Great experience!

My husband and I had a great experience at Toyota Fowler in Norman, Ok! Jessie Clark was absolutely amazing, and we would defiantly recommend others using him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're happy to hear that Jessie was so helpful and that you had such a wonderful experience. Thanks again for your feedback!

Kirk Mitchell was AMAZING!!! He's simply the best!

Kirk Mitchell was INCREDIBLE to work with!!! He is absolutely the best salesman I have ever worked with, period! He made buying my car SO wonderful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're happy to hear such kind words and will be sure to let Kirk know he's doing a great job. Thanks again!

Kirk Mitchell--great customer service!!

Had my car break down and needed a car asap. Kirk was very helpful in finding me the perfect car, within my budget, style, and comfort level. I'm very happy with my purchase and will never go anywhere else again. Thanks Kirk!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that you were able to find what you needed with us at Fowler Toyota. Thank you for taking the time to leave a review. We really appreciate your feedback and hope to see you again!

Professional

Bryan was excellent. Listened to what I was looking for. Never tried to steer me to another model. Everyone I dealt with was Top-notch. I went to 7 other dealers (3 of them other Toyota dealers) and Fowler Toyota impressed me most.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate the feedback and are happy to hear that you were able to find what you were looking for with us!

Craig was amazing!

I have bought two vehicles at Fowler in the last six months and Craig G. was a fantastic salesperson! I wanted Toyota vehicles and I would not go to any other Toyota dealer in the OKC other than Fowler. The people that I dealt with were friendly and attentive during the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate you for taking the time to let us know how we did!

Love this place!

We had a great experience here! Louis Parris was our salesperson, and he was extremely knowledgeable and kind. I found the perfect car for me, and the financing was smooth and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're happy to hear that you found the perfect car and hope you enjoy every single mile!

Best Customer Service Ever

A great experience purchasing my new 2016 Toyota Camry XSE. I've been telling all my co-workers and friends about how awesome the customer service was and how they took care of me. I would like to give a shout out to Ken Spencer....he's the man! There needs to be more like him at dealerships. I've never had so many follow up calls just to make sure things were going great with my new car. I will be a repeat customerely for sure. Alan Brown

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We'll be sure to share them with Ken. We appreciate you for taking the time to let us know about your experience and hope that you come back to see us again soon!

Wonderful

This dealership helped us get the car we wanted in no time at all . we really appriate it and would recommend this dealership. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that you had such a wonderful experience. Thank you for taking the time to leave a review!

How long is an offer made by the dealership valid?

My husband and I spoke with a salesman and used car manager on 5/20. We sent in pictures and specs on our trade. We were offered a 16k trade difference on a 07 dodge. We told them we would be in on 5/23 to test drive and get more specific on price. When we drove 2 hours on 5/23 they backed down on their trade value due to a dent and hail damages. (When we sent in the pictures we made sure to include a very clear picture and description of the dent). There is NO hail damage. Justin Ratliff does not agree though. However, Justin said they would "honor" the 16k difference. We left the store because at the time we were not willing to settle at that price. At NO time were we told that the vehicle price would be raised in less than 24 hours. We spoke with our sales person, JC, 4x throughout the day trying to work with them on financing, negotiating etc. but he informed us there was no room in price to negotiate from the 16k. 8am on 5/24 we called back to say that we would take the vehicle at 16k trade difference. It took JC awhile to speak with management but he called back to tell us the price had been raised almost $1500 and now the trade difference was $17,500. We spoke with JC, Justin, and Jay who all told us that this was the way the dealership business worked and we should have taken the deal less than 24 hours before. I just couldn't believe that a dealership the size of Fowler would back out on an offer that they made less than 24 hours before that their customer met 100%. It wasn't until we complained repeatedly and spoke to many different people with the dealership that Jay decided he would take another look at our vehicle to see if it was in as bad of shape as Justin told him it was. After he reviewed pictures he decided they could honor the deal they made the day before. I honestly don't think if we wouldn't have complained as much as we did we would not have been able to settle at 16k (the deal we were offered was than 24 hours before). We did purchase the vehicle and all went smoothly from there. However, I am still floored that a dealership of Fowlers size has a management team unethical enough to run the price up on a customer the way they did us.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We apologize for any misunderstanding or confusion throughout the process. We always aim to provide the best deal available to all of our customers, and may have been a little over eager during the estimate process causing us to miss the mark in explaining the details to you and making sure you fully understood the process. We apologize and will use your feedback to help improve our explanation of our policies regarding sight unseen trade estimates like yours and hopefully avoid this misunderstanding in the future. Again, thank you for your feedback.