Fowler Toyota of Norman

The salesperson and the finance man were very helpful in getting me into a Toyota Camry. Appreciate the reduction on a hail damaged car.

Stephen Barret was my service advisor and he was a total professional. I appreciate superior customer service like he showed. The service work on my 2013 Tundra was 5 star. No problems, no issues, no delays, no headaches.

This purchase was handled quickly and efficiently within a 24-hour period. I had "totaled" my previous Avalon in our flood waters and wanted to avoid a lengthy process to replace it. There was an affordable replacement available and the buy was handled speedily.

I only take my vehicle to this dealership. I trust the employees to tell me what's wrong with my vehicle and how important those fixes need to be done. I'm never there more than two hours and they keep me up to date during the wait. And every time I leave the dealership, they have washed my car for me! :D

Your service department only had our vehicle about 2 hours! And on a Saturday at that! Plus they washed our Camry and they had it standing tall when we picked it up. GREAT STUFF!!!

I'm a 74 year old woman they just completely took advantage off. I trusted my salesman and everything that I was told. The car had BAD hail damage from a recent storm and the salesman assured me that he'd give me a great deal because they needed to get the damaged cars off the lot. I love the car except for the hail damage. Called a local friend who sells Fords and he said the hail damage would cost at least $1,500.00 to fix and I told that to the salesman. The Finance man showed me a "Blue Book" value of $11,500.00 so I thought the $9,800.00 price was fair. It was late at night and these men stayed PAST closing to finalize the deal which was very nice of them, since I had a 2 hour drive to get home. Imagine my surprise when I DID check the BLUE BOOK value and this car should have sold in the $8,000.00 range !! I told the salesman that my daughter could only spend $8,000.00 to begin with. We had been looking ALL day and found nothing in that price range which led us to the hail damage cars. I sure hope the car doesn't have any problems since we paid $1,500.00 -$3,000.00 OVER the blue book price.

I purchased my 2014 Toyota Highlander LE Plus AWD from Fowler in June of 2014. Right from the start I had a problem. Turning the key would spin the engine but it would not start. This was intermittent but embarrassing when you have friends in your new 36k vehicle. Returned it for service and they replaced the battery but that did not cure the problem. Brought it back a second time and the "could not duplicate" but it happened to me again and again. Finally got in touch with Stephen Barrett and the service folks had put their heads together trying to figure this thing out. They thought that since the remote starter was the only dealer added option that maybe there was a problem there. They contacted the installer of the remote starter who sent a representative over to meet me for the next visit to Fowler Service. The installer representative made a module switch (or something) on the Highlander in a few minutes and it cured the problem for good. My thanks to Stephen Barrett and the services staff for finally figuring out this annoying problem. It starts first time every time now Stephen, THANK YOU. This problem was a pain because I live 75 miles south of Norman but I am glad it is fixed right. We really like the Highlander for its power, ride and handling and the auto climate control and power hatch. Recommend the LE Plus model to anyone.

Made a deal on a car at the price I wanted. Go back to financing and they tell me that if I don't purchase their extended warranty and gap insurance, my APR rate will go up by 4-5 points. I say I don't want it and that I agreed to a price and that, aside from normal dock fees etc..., I wasn't interested. They put it on the contract anyway! $3200 for a warranty and $800 for gap insurance -- I NEVER AGREED TO PAY FOR THAT. Then they didn't explain the terms or truth in lending statements and had me sign for a deal that I would never have agreed to. I thought I was signing a declination of the extended warranty and instead it was a contract to sign up for it! Buyers: be warned. When they get you into the finance offices they do not want to take no for an answer and are even mean about it. They act like you are a stupid, bad person because you don't want to buy their extended warranty from them. The truth is that you have 3 years and 36K miles to PURCHASE THE EXACT SAME WARRANTY at a much lower price than the dealership is selling at. AVOID FOWLER TOYOTA IF DO NOT LIKE HIGH PRESSURE SALES

Worst experience shopping for a car here ,trying to to pressure you to buy ,BUMPER TO BUMPER insurance also GAP INSURANCE. When it is optional Manager in the used car evening shift was trying to trick me into buying another truck when I was already set for what I wanted , and tried to change the price there on the spot when I had already seen it for a price online. Also in the finance department Dillon Harris stay away from him as soon as you don't buy all the unnecessary extras he is rude. Try's to overprice vehicles( SHARKS). The only friendly salesman and he doesn't pressure you at all good job.

To the best of my knowledge, this is my interpretation of the events: I had no clue what I was getting myself into and the salesperson at fowler was fantastic. However, Corey Rucker our finance manager completely deceived me while closing the deal. I was tired and ready to get out of it. After the fact I read through the agreement and felt like a complete idiot. We agreed to a price that was between 19-20k and on the contract is about 2.5k higher than the paper we initialed with the lower price (which they never have us a copy of). I asked him about it and he told me that it was just a different way to arrange the numbers for office purposes. These cars are supposed to be no haggle pricing so I am not quite sure how he managed to do that and comply with Scion's price points. He also told me that the warranty was fully refundable, yet when I read through the fine print, about 1k was not. I have tried contacting Fowler at least ten times to speak with finance and every time I get a really nice person picking up my calls. The only problem is that its finance employees are "busy" and never end up returning my calls. I have left multiple voicemails and...nothing. All I really wanted to do was have them explain the situation and see what my options were for canceling the warranty. I read through the warranties and will cancel what I can through my own resources. As stupid as I seem for falling for Fowler's tactics, I find it highly unethical as a company to be so superficial on paper by sending letters of support, only then to lie during an important process and fail to return my calls. "Fool me once, shame on you. Fool me twice, shame on me." I will not make this mistake again and I will never do business with Fowler Toyota ever again. Thank you Fowler Toyota for making the decision easy to take my business elsewhere.