Reynolds Ford of Norman

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Reviews

Average Ratings

4.8
785 lifetime reviews. Includes reviews of Reynolds Ford of Norman from DealerRater.com
  • New car owner

    Amazing dealership and buying experience. We have purchased two cars from them and have had three cars serviced always a great experience. They ar...

    Dealer Response

    Jennifer, thank you for you continued business. We very much appreciate you! Thank you also for taking the time to give us this great review. Be...


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    Amazing dealership and buying experience. We have purchased two cars from them and have had three cars serviced always a great experience. They are a an amazing dealership and I highly recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jennifer, thank you for you continued business. We very much appreciate you! Thank you also for taking the time to give us this great review. Best Wishes - Mike Lang General Manager


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  • Fast and courteous service!
    April 26, 2017

    I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monda...

    Reynolds Ford of Norman

    We are very happy to help. Thank you for choosing our dealership for your vehicle repair needs. Enjoy your visit to Oklahoma and if you are ever...


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    I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monday and kept informed througout the day. He called as soon as the repairs were complete. This visit was as good as it gets! Being from out of town, last minute repairs and top notch service! I highly recommended Reynolds Ford in Norman, OK. Catherine

    Does recommend this dealer
    Came in for service or repair
    Reynolds Ford of Norman

    We are very happy to help. Thank you for choosing our dealership for your vehicle repair needs. Enjoy your visit to Oklahoma and if you are ever visiting again, make sure you stop by. Best Wishes - Mike Lang General Manager


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  • A great place to purchase a vehicle from, ask for Jason!
    April 25, 2017

    My wife and I had just taken our 2009 Mazda 6 in for service at Reynolds Mazda in Norman, Oklahoma. We were told that we would need a new pa...

    Reynolds Ford of Norman

    Thank you for giving us a wonderful review along with the details of your visit. For Jason, Dan, Frank and the team here at Reynolds, excellent c...


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    My wife and I had just taken our 2009 Mazda 6 in for service at Reynolds Mazda in Norman, Oklahoma. We were told that we would need a new part and it would be shipped, all covered under warranty. So, we found we had some time on our hands and the Ford dealership was next door, my wife and I felt that this would be a good opportunity to investigate and possible drive the Explorer model, at this time we were not in the market to buy, but wanted to see what the Explorer was like, as I had been researching them since the redesign in 2011. My wife had a specific set of minimum requirements, such as 7 person seating, dual moon roof, and colors of red or blue. My requirements was a strong engine, my wife likes power for getting on the highway with a fully loaded vehicle, tow package, dual heat air, and a good safety rating. What we found at Reynolds Ford of Norman was a Certified Pre-Owned (CPO) 2016 Explorer Sport with 7 person seating, to my surprise. The salesman Jason Benson was nothing but professional in working with us and answering all our questions, even as we test drove this CPO vehicle. In short we found it very much to our liking, even though it was black on black! There were minor details like floor mats, and coatings to protect the vehicle. What was nice there was never any pressure to buy, we were so pleased with Jason and the 2016 Explorer Sport that we committed to purchase it right then, note my wife is not a spontaneous buyer. The price was right, so we traded the 2009 Mazda 6 in for it as my wife need more room for the growing number of grandkids. I highly recommend Jason Benson to anyone in the market for a vehicle. Janson has been willing on more than one occasion after the sale to answer our questions, or even insure our Explorer would look the best it can by actually giving of himself by cleaning off residual coating over spray on some plastic exterior components. He goes over and beyond, and gives customer satisfaction new meaning! After talking to Jason we were introduced to Dan Smith part of team Reynolds Ford, he was very professional and saw that we had already committed to purchasing at a much reduced price interior and exterior coatings to prolong the life of the materials as well as warranty replacement material if necessary. Dan did not try to pressure us into buying anything else, but did show us other items that we might consider. It was a good discussion and Dan remained a professional throughout the time we were in his office and on the campus of Reynolds Ford. We than proceed to the financial office where we met another wonderful team member of Reynolds Ford of Norman, Franco DelCastillo. Franco, made our experience very pleasant and he too exhibited a professional attitude while working with us to protect our investment and purchase what we needed only. Franco used no high pressure tactics, and kept the conversation light and friendly throughout the transaction. When we had questions after the sale he was there to support us in a very professional manner. My wife and I truly love our new Explorer, and could not be happier with the way we were cared for at Reynolds Ford of Norman. Thank you Reynolds Ford for a great experience! Note: This is the third vehicle we have bought from Reynolds of Norman, prior purchases new 2007 Mustang, and a 2010 Focus program car.

    Does recommend this dealer
    Reynolds Ford of Norman

    Thank you for giving us a wonderful review along with the details of your visit. For Jason, Dan, Frank and the team here at Reynolds, excellent customer service comes naturally and we are always happy to hear that it shows. I would like to personally thank you for your continued business and for this amazing review. Please let us know if you have any questions or need any help. Enjoy your new Explorer! Best Wishes - Mike Lang General Manager


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  • Need a Truck, Go To Reynolds Ford and ask for Sunny!
    April 24, 2017

    Decided it was time to upgrade trucks and being new to the area I was looking to find a new dealership to work with. I had some experience w/ ano...

    Reynolds Ford of Norman

    It's always great to hear we are standing out over the rest. I know Sunny, Franco, Daniel and the team all work very hard to deliver the service ...


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    Decided it was time to upgrade trucks and being new to the area I was looking to find a new dealership to work with. I had some experience w/ another dealership in OKC and wasn't impressed with the level of customer service. From the moment I drove on the lot at Reynolds, Sunny Tyrney was top notch. She was the exact type of sales rep I wanted to work with. She listened to what I was looking for, wasn't pushy and didn't try to get me in anything I didn't want. She followed up over the course of the next week and we closed the deal a few days later. She took her time and made sure we found exactly want I wanted. She was patient with me when I had her run different numbers and options on several different trucks and Daniel kept crunching numbers till we found the sweet spot. When we found the right fit she got me in w/ Franco and he continued the great service I had been receiving. As a full time sales guy who runs a large sales organization it was hard not to recruit these people over to my TEAM. Thanks Reynolds Ford for the great buying experience, I know where I will return when it is time to upgrade again and where I will send my referrals!

    Does recommend this dealer
    Reynolds Ford of Norman

    It's always great to hear we are standing out over the rest. I know Sunny, Franco, Daniel and the team all work very hard to deliver the service our customers have grown to expect and deserve and that is the absolute best. Thank you for taking the time to give us this review, we always enjoy receiving feedback. Also, we would like to thank you for your business. You are appreciated. Best Wishes - Mike Lang General Manager


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  • Low Pressure
    April 23, 2017

    We test drove a used car from Reynolds. We received no pressure to buy or annoying follow-up calls from our personable salesman, Tyler Evans. Te...

    Reynolds Ford of Norman

    Thank you for taking the time to give us a review. We work hard to create a calm, relaxing, no- pressure atmosphere here at Reynolds. It's alway...


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    We test drove a used car from Reynolds. We received no pressure to buy or annoying follow-up calls from our personable salesman, Tyler Evans. Ten days later we returned and bought the car, again with no pressure. We liked that. also, Daniel Smith and Sean Porterfield were very professional, friendly and easy to work with in finalizing the purchase.

    Does recommend this dealer
    Reynolds Ford of Norman

    Thank you for taking the time to give us a review. We work hard to create a calm, relaxing, no- pressure atmosphere here at Reynolds. It's always nice to hear our hard work is being noticed. Tyler, Dan and Sean are all great team members and are always here to help. Please let us know if you have any questions or if you need any other help. Best Wishes - Mike Lang General Manager


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  • Easiest transaction ever

    I found the truck I wanted. They took some extra pictures and sent to me as requested. We agreed on terms. They drove the truck 500 miles to me( ...

    Dealer Response

    We are very happy to help and if we need to take the drive to deliver the vehicle our customer desires, as you can see we will. We appreciate you...


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    I found the truck I wanted. They took some extra pictures and sent to me as requested. We agreed on terms. They drove the truck 500 miles to me( for a small fee) They had 5 minutes worth of paperwork to sign and go over and that was it. It should always be that easy to buy a vehicle. Very polite and professional people

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are very happy to help and if we need to take the drive to deliver the vehicle our customer desires, as you can see we will. We appreciate you and your business and thank you for this review. Best Wishes - Mike Lang General Manager


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  • OVERALL, Great People
    April 17, 2017

    Recently purchased a low mileage pre-owned vehicle from Stephen Clark. He was easy to deal with and a pleasure to work with on this. Joe and John ...

    Reynolds Ford of Norman

    Thank you for sharing your experience and for your business! We are glad to hear that Stephen, Joe and John were able to help you with the purchas...


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    Recently purchased a low mileage pre-owned vehicle from Stephen Clark. He was easy to deal with and a pleasure to work with on this. Joe and John in Finance were equally a pleasure to deal with. This was a very easy and simple process and look forward to doing business again in the future.

    Does recommend this dealer
    Reynolds Ford of Norman

    Thank you for sharing your experience and for your business! We are glad to hear that Stephen, Joe and John were able to help you with the purchase of vehicle! We appreciate you and your business very much and we look forward to seeing you in the future. Best Wishes - Mike Lang General Manager


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  • WENT FOR SERVICE, BOUGHT 2016 MUSTANG VERY HAPPY

    Own 1999 Mustang convertible and all service performed at Reynolds Ford. Always honest, efficient, thorough and friendly. Went to Reynolds for m...

    Dealer Response

    Jo, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear t...


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    Own 1999 Mustang convertible and all service performed at Reynolds Ford. Always honest, efficient, thorough and friendly. Went to Reynolds for maintenance on 1999, bought 2016 Mustang convertible. Sales person Jason Benson was courteous, very low pressure, joy to do business with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jo, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear that Jason was able to help you. Thank you for choosing us for your maintenance needs along with choosing us for your vehicle purchases. We appreciate you and your business very much. Mike Lang - General Manager


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  • Reynolds Ford review
    April 16, 2017

    Reynolds Ford exceeded my expectations on all levels! They were professional, trustworthy, and answered all of my questions, some even before I a...

    Reynolds Ford of Norman

    Karen, we very much appreciate you as well. Thank you for taking the time to give us this review and thank you for your business. The team and m...


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    Reynolds Ford exceeded my expectations on all levels! They were professional, trustworthy, and answered all of my questions, some even before I asked. They were knowledgeable and spent the necessary time to help me feel comfortable with all the "bells and whistles" on my new vehicle. based on this experience, I wouldn't consider shopping anywhere else!

    Does recommend this dealer
    Reynolds Ford of Norman

    Karen, we very much appreciate you as well. Thank you for taking the time to give us this review and thank you for your business. The team and myself take great honor to give you exactly what you deserve, the best service possible for a great customer. Enjoy your new ride ¿¿¿ Best Wishes. Mike Lang


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  • Grear experience.
    April 15, 2017

    I was able to find a truck with everything I wanted. The sales team was incredibly helpful and worked to find thr bes deal for me. The entire proc...

    Reynolds Ford of Norman

    Thank you for taking the time to give us this review. We appreciate you and your business. Let us know if you need anything else. Enjoy your ne...


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    I was able to find a truck with everything I wanted. The sales team was incredibly helpful and worked to find thr bes deal for me. The entire process took less than an hour, and we were never left waiting around. Each wuestion we had was wuickly and appropriately answered.

    Does recommend this dealer
    Reynolds Ford of Norman

    Thank you for taking the time to give us this review. We appreciate you and your business. Let us know if you need anything else. Enjoy your new truck! Mike Lang - General Manager


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