Reviews
The service was excellent; however, they were pretty
The service was excellent; however, they were pretty short staffed so it took over 3 hours for an oil change. I had even scheduled the oil change and it still took that long.
The service was excellent; however, they were pretty
The service was excellent; however, they were pretty short staffed so it took over 3 hours for an oil change. I had even scheduled the oil change and it still took that long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great and attentive as always bb SS s s s s s s s s s s
Great and attentive as always bb SS s s s s s s s s s s Sasss sss Hhh Hh S SMS S S S
Great and attentive as always bb SS s s s s s s s s s s
Great and attentive as always bb SS s s s s s s s s s s Sasss sss Hhh Hh S SMS S S S
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Schedules on line had a price, get there quoted another
Schedules on line had a price, get there quoted another price, go to pay quoted again another price. I will not come back to Bob Howard Toyota to buy or get a car service, something very sketchy when price is different 3 different times on one visit
Schedules on line had a price, get there quoted another
Schedules on line had a price, get there quoted another price, go to pay quoted again another price. I will not come back to Bob Howard Toyota to buy or get a car service, something very sketchy when price is different 3 different times on one visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Only due for tire rotation, I was there for about an
Only due for tire rotation, I was there for about an hour. It worked out perfectly. The facility was clean and the staff was professional and courteous.
Only due for tire rotation, I was there for about an
Only due for tire rotation, I was there for about an hour. It worked out perfectly. The facility was clean and the staff was professional and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good experience, everyone was personable.
Good experience, everyone was personable. Professional. Didn?t hound me, provided information as I asked, they were flexible and appeared to really want to sell me a car.
Good experience, everyone was personable.
Good experience, everyone was personable. Professional. Didn?t hound me, provided information as I asked, they were flexible and appeared to really want to sell me a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good service and all people too Nice cars!
Good service and all people too Nice cars!! Clean details! Good attention Super friendly They have good communication If someone asks me if I recommend them without thinking, I would say yes 100%
Good service and all people too Nice cars!
Good service and all people too Nice cars!! Clean details! Good attention Super friendly They have good communication If someone asks me if I recommend them without thinking, I would say yes 100%
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Excellent Service manager, Sure Wish I could
Very Excellent Service manager, Sure Wish I could remember his name!! Good communication during the process. No charge to wash my car after service was completed!
Very Excellent Service manager, Sure Wish I could
Very Excellent Service manager, Sure Wish I could remember his name!! Good communication during the process. No charge to wash my car after service was completed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They got an oil stain on my roof of my car on the fabric
They got an oil stain on my roof of my car on the fabric i let that go, then the second time they left crumbs in my car, when I had vacuumed it out the day before. They also did not clean my car afterwards or offer this time around .
They got an oil stain on my roof of my car on the fabric
They got an oil stain on my roof of my car on the fabric i let that go, then the second time they left crumbs in my car, when I had vacuumed it out the day before. They also did not clean my car afterwards or offer this time around .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Took vehicle in for 5k service.
Took vehicle in for 5k service. On the way there the radio stopped working and when I finally got it working again it was stuck on one station, nothing worked for changing stations. I showed this to the service employee and he said they would check it out. They gave it back to me and said problem could not be replicated. I said that's why i showed it to you when I arrived, you are my witness that it wasn't working. He says sorry nothing we can do about it. How about fix it!!
Took vehicle in for 5k service.
Took vehicle in for 5k service. On the way there the radio stopped working and when I finally got it working again it was stuck on one station, nothing worked for changing stations. I showed this to the service employee and he said they would check it out. They gave it back to me and said problem could not be replicated. I said that's why i showed it to you when I arrived, you are my witness that it wasn't working. He says sorry nothing we can do about it. How about fix it!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I went in to simply test drive Rav 4s.
I went in to simply test drive Rav 4s. Leon did not hard sell me, he just simply took me on test drives. He explained to me the difference from a hybrid and a gasoline vehicle. He was very chill and answered any questions even saying once, ?I have to check on that, I don?t know.? BEST ANSWER TO GIVE!? I had not intention to buy, but I had done my research and the deal was good. Just remember that any trade in is ultimately decided by the used car manager and not the manager (new sales car manager) that agrees to something you tell him. Fortunately, my used car trade in, what the new car sales manger, agreed on and what the use car sales manager said, was actually quite fair (in my opinion). Just be realistic about your trade int.
I went in to simply test drive Rav 4s.
I went in to simply test drive Rav 4s. Leon did not hard sell me, he just simply took me on test drives. He explained to me the difference from a hybrid and a gasoline vehicle. He was very chill and answered any questions even saying once, ?I have to check on that, I don?t know.? BEST ANSWER TO GIVE!? I had not intention to buy, but I had done my research and the deal was good. Just remember that any trade in is ultimately decided by the used car manager and not the manager (new sales car manager) that agrees to something you tell him. Fortunately, my used car trade in, what the new car sales manger, agreed on and what the use car sales manager said, was actually quite fair (in my opinion). Just be realistic about your trade int.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase