Reviews
Flora was excellent This is the 2nd toyota that we
Flora was excellent This is the 2nd toyota that we ended looking at and buying Thanks for your help Flora Great job
Flora was excellent This is the 2nd toyota that we
Flora was excellent This is the 2nd toyota that we ended looking at and buying Thanks for your help Flora Great job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eric was very helpful and friendly.
Eric was very helpful and friendly. We have not bought a new car in a while so we were expecting pushy sales staff. Eric was not like that in any way. He answered all our questions and gave us plenty of space and time to make our decision. Harry in Finance explained all the details and answered all our questions.
Eric was very helpful and friendly.
Eric was very helpful and friendly. We have not bought a new car in a while so we were expecting pushy sales staff. Eric was not like that in any way. He answered all our questions and gave us plenty of space and time to make our decision. Harry in Finance explained all the details and answered all our questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyed working with Tom.
Enjoyed working with Tom. Responsive, timely, and pleasant. We settled on price and trade in value before I made tne 2 hour drive to Tulsa. He made that happen for me when other dealers could not. Chris
Enjoyed working with Tom.
Enjoyed working with Tom. Responsive, timely, and pleasant. We settled on price and trade in value before I made tne 2 hour drive to Tulsa. He made that happen for me when other dealers could not. Chris
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Chris, for your fantastic review! We're thrilled to hear that Tom was able to assist you and make your experience at Jim Norton Toyota a positive one. It’s great to know that he helped you settle on a price and trade-in value before your trip. We appreciate your trust and look forward to welcoming you back for your next visit! Sincerely, Courtney, Jim Norton Auto Group
Eric the salesman was great!
Eric the salesman was great! Genuinely seemed to care. Maybe he’s the “good cop” in their sales routine but I’ll give him the benefit of the doubt. Had to fight off the high pressure “bad cop” sales in finance from Harry and Ty. . Sales manager Gibson sent paperwork that car had 4 miles on it but when I got there it had 273. He also said he would meet me the next day but when I got there “he wasn’t in that day”. I won’t go back to them unless I have to.
Eric the salesman was great!
Eric the salesman was great! Genuinely seemed to care. Maybe he’s the “good cop” in their sales routine but I’ll give him the benefit of the doubt. Had to fight off the high pressure “bad cop” sales in finance from Harry and Ty. . Sales manager Gibson sent paperwork that car had 4 miles on it but when I got there it had 273. He also said he would meet me the next day but when I got there “he wasn’t in that day”. I won’t go back to them unless I have to.
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- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service.Your concerns are currently under review with our management team.You are welcome to reach out to Todd Burns, General Sales Manager, 918-250-6888, todd_burns@jimnortontoyota.com at any time to discuss this further. Sincerely, Courtney, Jim Norton Auto Group
I had a fantastic experience at Jim Norton Toyota!
I had a fantastic experience at Jim Norton Toyota! Manny and Wilford in sales made the entire process smooth, easy, and stress-free. They were both knowledgeable, patient, and took the time to provide all the information I needed to make a confident, informed decision—without ever feeling pressured. Vincenzo in finance was equally great. He clearly explained all the details, answered every question, and made the paperwork process quick and seamless. Overall, it was a professional and enjoyable experience from start to finish. I highly recommend Jim Norton Toyota—be sure to ask for Manny, Wilford, and Vincenzo!
I had a fantastic experience at Jim Norton Toyota!
I had a fantastic experience at Jim Norton Toyota! Manny and Wilford in sales made the entire process smooth, easy, and stress-free. They were both knowledgeable, patient, and took the time to provide all the information I needed to make a confident, informed decision—without ever feeling pressured. Vincenzo in finance was equally great. He clearly explained all the details, answered every question, and made the paperwork process quick and seamless. Overall, it was a professional and enjoyable experience from start to finish. I highly recommend Jim Norton Toyota—be sure to ask for Manny, Wilford, and Vincenzo!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at Jim Norton Toyota. It's great to know that Manny, Wilford, and Vincenzo provided you with exceptional service and made your buying process smooth and stress-free. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Courtney, Jim Norton Auto Group
I absolutely loved my experience buying at car here.
I absolutely loved my experience buying at car here. AJ & Bill were great to work with. Vinny in finance was also great & the whole process was remarkably smooth & fast.
I absolutely loved my experience buying at car here.
I absolutely loved my experience buying at car here. AJ & Bill were great to work with. Vinny in finance was also great & the whole process was remarkably smooth & fast.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience at Jim Norton Toyota and that AJ, Bill, and Vinny made the process smooth and fast for you. We appreciate your kind words and hope to see you again soon for your next vehicle! Sincerely, Courtney, Jim Norton Auto Group
My experience was Zoua was great.
My experience was Zoua was great. She made the process easy, fast, and smooth. Will definitely return as a customer in future purchases.
My experience was Zoua was great.
My experience was Zoua was great. She made the process easy, fast, and smooth. Will definitely return as a customer in future purchases.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Zoua made your experience at Jim Norton Toyota easy, fast, and smooth. We look forward to welcoming you back for your future purchases! Sincerely, Courtney, Jim Norton Auto Group
Jim Norton had a great selection of cars to choose from.
Jim Norton had a great selection of cars to choose from. Explained what I was looking for and gave me options to choose from which were all great. Taylor was very helpful and provided a lot of details in all the cars we looked at.
Jim Norton had a great selection of cars to choose from.
Jim Norton had a great selection of cars to choose from. Explained what I was looking for and gave me options to choose from which were all great. Taylor was very helpful and provided a lot of details in all the cars we looked at.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found a great selection of cars at Jim Norton Toyota and that Taylor was able to assist you effectively. We appreciate your kind words and hope to see you again soon for your next visit! Sincerely, Courtney, Jim Norton Auto Group
Taylor was fantastic with her communication.
Taylor was fantastic with her communication. I appreciated her, wanting to sell me a vehicle, but not making me uncomfortable with pressure that pushes me away. I was pressured away from the last dealership, who actually had a Land Cruiser that I preferred in color, but they were so desperate to get a sell. I told my wife I did not care what vehicle we purchased, just as long as we purchased it from Taylor. She had a very pleasant and refreshing approach! I could not be happier with the overall purchase experience. I have purchased many cars in my lifetime, but Taylor provided the most pleasant experience! I will definitely be recommending all of my friends and church family looking for a vehicle information concerning Jim Norton Toyota and Taylor.
Taylor was fantastic with her communication.
Taylor was fantastic with her communication. I appreciated her, wanting to sell me a vehicle, but not making me uncomfortable with pressure that pushes me away. I was pressured away from the last dealership, who actually had a Land Cruiser that I preferred in color, but they were so desperate to get a sell. I told my wife I did not care what vehicle we purchased, just as long as we purchased it from Taylor. She had a very pleasant and refreshing approach! I could not be happier with the overall purchase experience. I have purchased many cars in my lifetime, but Taylor provided the most pleasant experience! I will definitely be recommending all of my friends and church family looking for a vehicle information concerning Jim Norton Toyota and Taylor.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
If you are looking for a new Toyota, go ask for Taylor Hilliard at Jim Norton Toyota in Tulsa, near Hwy 169 and Memorial Drive. She is attentive and a great communicator. She listens to what the customer is looking for in a vehicle, and then diligently looks for it until she is able to locate it. Taylor was a pleasure to work with, and I can’t say enough about how she made me feel toward purchasing a new vehicle. Most of my vehicle purchases have left me feeling very pressured, but this time was very different from all the rest. I felt zero pressure, which reinforced my desire to buy at Jim Norton Toyota! Give that girl a call, you will not regret it!
Andrew was easy to work with and made it as efficient as
Andrew was easy to work with and made it as efficient as possible while helping me secure a great deal.
Andrew was easy to work with and made it as efficient as
Andrew was easy to work with and made it as efficient as possible while helping me secure a great deal.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're glad to hear that Andrew was able to assist you efficiently and help secure a great deal at Jim Norton Toyota. Your feedback is appreciated, and we look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group
