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Reviews

Average Ratings

4.5
163 lifetime reviews.
  • Great Care

    My second pickup purchased at South Pointe... and as expected the sales and finance staff took great care in each and every aspect of my purchase....


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    My second pickup purchased at South Pointe... and as expected the sales and finance staff took great care in each and every aspect of my purchase. Thank you for a job well done.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience with Service Department

    I was very pleased with the service department at South Pointe Chevrolet. They were able to change my appointment time on the day of and did so ve...

    Dealer Response

    Thank you Colleen for the kind words about Chris! We are very happy to hear that we were able to provide you with a pleasant service experience he...


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    I was very pleased with the service department at South Pointe Chevrolet. They were able to change my appointment time on the day of and did so very graciously. This was a routine service appointment. Once my truck was taken back, my wait time was not long at all. I felt like quality and friendly service was a priority for my service specialist, Chris. I would highly recommend this service department to anyone.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Colleen for the kind words about Chris! We are very happy to hear that we were able to provide you with a pleasant service experience here with us. We thank you for your business and look forward to your next visit!


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  • Great buying experience!

    We had a very great experience dealing with Kenny Peevyhouse when buying our new truck. He was informative and helpful when making our selection. ...

    Dealer Response

    Thank you Tammy for the kind words about Kenny! We are thrilled that you had such a great car buying experience here with us and look forward to y...


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    We had a very great experience dealing with Kenny Peevyhouse when buying our new truck. He was informative and helpful when making our selection. We plan to purchase another new vehicle with him after the new year. (2017) If you plan to buy a new vehicle soon I highly recommend Kenny @ South Point Chevrolet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Tammy for the kind words about Kenny! We are thrilled that you had such a great car buying experience here with us and look forward to your next visit!


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  • Excellent Dealership

    I have purchased numerous new and used vehicles from South Pointe, of which they have always went above and beyond to treat me just as a customer ...

    Dealer Response

    Thank you for the kind words! We thank you for continued business and look forward to your next visit!


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    I have purchased numerous new and used vehicles from South Pointe, of which they have always went above and beyond to treat me just as a customer should be treated. I also have my vehicles serviced there, of which again they go above and beyond every time. Thanks !!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We thank you for continued business and look forward to your next visit!


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  • unfortunately commitments are not honored

    Commitments made by management have not been fulfilled. This includes: warranty and purchase agreement paperwork not provided (still); vehicle no...

    Dealer Response

    Thank you for your feedback about these commitments not being honored. I want to use your case as a learning opportunity, so we can fix the issue ...


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    Commitments made by management have not been fulfilled. This includes: warranty and purchase agreement paperwork not provided (still); vehicle not delivered with MSRP sticker items; incorrect info given by finance manager; odometer and speedometer readings are inaccurate; commitment of 18" spare with sensor not on truck when delivered, nor willing to fulfill commitment. Despite all this, sales rep was excellent. However, because of various managers unwillingness to complete commitments, I can not with a clear conscious recommend this dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback about these commitments not being honored. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at 918-491-7243 so I can learn more? Derek Ellis General Manager


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  • Thanks Bob!

    Your comments are very important to us as we continue to improve our service. Please share your experience with others by clicking on the logos be...

    Dealer Response

    Thank you Rick for the kind words! We look forward to your business with us again!


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    Your comments are very important to us as we continue to improve our service. Please share your experience with others by clicking on the logos below: You can copy your review and paste it on any of the review websites below: My son purchased a truck from the same salesmen I bought mine from. I have recommended south point to colleagues and family already. Customers for life, thank you Bob!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Rick for the kind words! We look forward to your business with us again!


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  • Poor Customer Service

    Recently took in my 2010 Tahoe for the 'check engine' light. After a $125 smoke test they said it need a 'GM Certified' gas cap. A $46 dollar ga...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your service experience was unpleasant. I would like an opportunity to fix this, ple...


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    Recently took in my 2010 Tahoe for the 'check engine' light. After a $125 smoke test they said it need a 'GM Certified' gas cap. A $46 dollar gas cap. Now my wife told them to 'fix it' but after I found out how much they were charging for a GAS CAP, I said 'NO'! I can buy one for $16 at O'Reilly's. Then they said they's already installed it and destroyed the packaging and would have to charge me. My response was "if you want to lose my business and anyone I speak with over $46, be my guest." Needless to say my business is gone. Now I deal with clients all the time and am happy to 'eat' or 'GIVE' away more than $46 to keep clients happy. Apparently South Pointe doesn't feel the same way. These things will get you in the end....

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize that your service experience was unpleasant. I would like an opportunity to fix this, please contact me at 918-491-7243. I look forward to speaking with you. Derek Ellis General Manager


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  • BAD experience

    Needs to learn to treat people equally... They seem to think every 25 year old college student is ignorant and can be pushed around. The customer ...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your car buying experience was unpleasant. I would like an opportunity to fix this a...


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    Needs to learn to treat people equally... They seem to think every 25 year old college student is ignorant and can be pushed around. The customer service was outstanding when I purchased the vehicle. Since I have had an oil change, service to axle boot due to leveling kit issue, and a faulty transmission that i had to take to another dealer because South Pointe would not work on it 'Tech is out for a month', it has just been nothing but embarrassing to be treated so poorly and I feel like there is a correlation between my age and how they treat me. The overall experience I have had with this dealer has been unsatisfactory and unprofessional. I even had to go back and make the dealer write me a check because they promised to pay my first months payment and never did... I advised the dealership to let the bank know about the issue (bank is GM Financial) but they never did to my knowledge. I will never use this dealer again and most likely will never buy a Silverado due to the issues I have had. Sorry....

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that your car buying experience was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at 918-491-7243. I look forward to speaking with you. Derek Ellis General Manager


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  • Go somewhere else

    This place seems great while you are looking for a car. The salesmen are wonderful and everything goes smoothly until you step into the back room ...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your car buying and service experience was anything but satisfactory. I would like a...


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    This place seems great while you are looking for a car. The salesmen are wonderful and everything goes smoothly until you step into the back room to do paperwork. I've bought new cars from other dealerships and this was the worst experience I've ever had with the finance guys. The one I dealt with was pushy and rude and completely inappropriate. When I told him I wanted to go with my own financing and I couldn't get the check until the next day because my bank was closed, you'd have thought I had personally insulted him. At one point, he demanded a check from us for the amount the total value of the car. It's not like I was trying to take the car home that night- it was having to come from another dealership in Missouri anyways... Anyways, after that debacle, I assumed it was just one bad egg in the bunch. And then came the maintenance issues with my car... Nearly a month after I handed the dealership a check, after trying to blame the gas cap being loose multiple times when it obviously was not the gas cap, they finally figured out what was causing the check engine light to come on and fix it. Then, later when I had a really bad oil leak at about 40000 miles, they don't provide loaners and tried to blame the place I get my oil changed- the same place who took me into their lower bay before they even got started changing the oil and showed me exactly where the oil leak was coming from and told me not to waste my money changing the oil and instead just take it to get the leak fixed. That shop has never done anything shady. This dealership on the other hand- avoid them like the plague. Also, the good reviews online are not necessarily accurate. They have the customer fill it out on the sales floor while they are signing the initial paperwork (before they send you to the back room) at a point when everything is still great. It's a great ploy to get a bunch of 5 star ratings because who wants to hand over a 3 star rating with explanation to the sales person they are rating to input in the computer? My sister also bought a used car from this dealership and had a good buying experience but then a terrible experience when the car had a problem a few weeks later. The repair shop was terrible to her as well. So I know it was not just bad luck on my part.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize that your car buying and service experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at 918-491-7243. I look forward to speaking with you. Derek Ellis General Manager


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  • Dealership has extremely poor service!

    Dealer never has a rental car when needed. Chevrolet Tahoe was in 4 days for warranty work. Was told they would call us when rental was available ...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that you were never contacted about a rental vehicle. I would like an opportunity to fix ...


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    Dealer never has a rental car when needed. Chevrolet Tahoe was in 4 days for warranty work. Was told they would call us when rental was available but they never called. Just one of many failures by the service department. Dealership is great at getting the sale but their service sucks! Buyer's remorse, yes we've got it. Will not use the dealership again and will tell anyone who will listen not to buy from this dealership!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that you were never contacted about a rental vehicle. I would like an opportunity to fix this and to earn your business, please contact me at 918-491-7243. I look forward to speaking with you. Derek Ellis General Manager


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