Randall Reed's Prestige Ford

New 888-465-8957 Dealer Website
Used 866-583-8037 Email Dealer
Service 888-503-1077

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed
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Reviews

3.9
38 lifetime reviews.
  • Thank you Jason Ashcroft

    For anyone looking for a great Service Advisor that will ensure you and your vehicle are taken care of, I highly recommend Jason Ashcroft at Prest...


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    For anyone looking for a great Service Advisor that will ensure you and your vehicle are taken care of, I highly recommend Jason Ashcroft at Prestige Ford in Garland. Was recently out of town and had to take my Ford Edge into another dealership for repairs. Jason stayed in constant contact with both me and the Service Advisor at the Irving location and ensured I was taken care of - even while he was on vacation. I will always request Jason Ashcroft when having my Edge in for service or repairs at Prestige Ford in Garland!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Terrible customer service

    We bought a 2015 car from Prestige Ford. The buying process was fine, but they had just got the car in and hadn't had time to detail it properly. ...


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    We bought a 2015 car from Prestige Ford. The buying process was fine, but they had just got the car in and hadn't had time to detail it properly. The salesman said it was no problem and to bring it in whenever. I brought it in today and was utterly disappointed. I waited for an hour and a half with my kids, which is what I expected, but for the car back and they washed the outside, and swept the front floor , and did nothing else. I explained that I was not happy, as there were crumbs on the seats and underneath, and it the console and gear shaft, which were there when we purchased it. I asked him to take it back and do it right. He brought it back, and they finished vacuuming it out, but left all the crumbs. I expressed my dissatisfaction again, and he did not offer to make it right, and said they did the best they could. I am not sure what the work "detail" means to most people, but to me it means all of those spots are going to be cleaned thoroughly. I am very disappointed in how this situation was handled and will never refer them or purchase another vehicle from them again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    I dealt with 3 different sales personal and financing when trading in my vehicle to buy a bigger one. I was 100% satisfied at the service I receiv...

    Dealer Response

    Whitnie, it is because of customers like you that we are able to achieve what we love and that is creating great experiences. We appreciate you an...


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    I dealt with 3 different sales personal and financing when trading in my vehicle to buy a bigger one. I was 100% satisfied at the service I received that I would definitely buy another vehicle from them in the future. Quick and easy process too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Whitnie, it is because of customers like you that we are able to achieve what we love and that is creating great experiences. We appreciate you and your business and look forward to taking care of you in the future. Suzanne Baker, GSM


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Service & Repair

About Our Dealership

Dealer on Cars.com since May 2012

At Randall Reed's Prestige Ford in Garland, TX, we pride ourselves on providing unparalleled service, selection & savings. Our No. 1 goal is to take care of you & your auto needs. Whether you're buying a new Ford F-150, Fusion, Fiesta, Focus, Explorer, etc., purchasing a pre-owned car, truck, SUV or hybrid or need to service your vehicle, we're here every step of the way. Prestige is a one-stop shop. In addition to sales & service, we have an onsite Quick Lane Tire & Auto Center, Collision Center & Parts Department. Prestige was created with you in mind and has amenities for your comfort during your visit.

"Selection.Service.Savings!"