Randall Reed's Prestige Ford

4.1 out of 5 (4.1) 39 reviews

Dealer on Cars.com since May 2012

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed

Reviews

4.1 out of 5 4.1
39 lifetime reviews.
  • June 9, 2017

    I pulled into the car lot expecting a slew of salesman on the attack. Did not happen. I got out of the car, was approached by Terrance Harkey who kind...ly offered to help me and stayed close by throughout the purchase. I have had several bad experiences with car salespeople throughout the years. Terrance gave me confidence in car salesmen again. Terrance is a high quality professional. Sensitive, informed, knowledgable, caring and respectful. Greg Lusk and Joe Rodela were kind and easy to work with. Greg did a lot of work with the numbers to ensure I got the car I wanted. There was no yelling or screaming between sales and finance. The staff looked and conducted themselves as professionals. There is a nice little coffee shop onsite with free coffee lattes while you wait. This was the most positive car buying experience ever. If you get a salesperson that does not meet your needs, please stop the process, and ask for Terrance Harkey. You will not be disappointed.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Randall Reed's Prestige Ford in Garland. We appreciate both the opportunity to assist you and that you took time to share your ...five-star feedback. We are happy to read that you had such a great experience with the help of Terrance, Greg, Joe and our entire team. Should you need anything additional, please do let us know. Our team is alway there and happy to help.


  • 1.0 out of 5
    September 20, 2017

    Service Dept has a terrible attitude towards customers treats people like dirt then laughs about it. I left due to the rudeness and didn't get any ser...vice. They are liars possible drug addicts.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very sorry that your experience was not satisfactory. Our customer service department is reaching out to you so that we can address your concer...ns.


  • 5.0 out of 5
    December 22, 2016

    For anyone looking for a great Service Advisor that will ensure you and your vehicle are taken care of, I highly recommend Jason Ashcroft at Prestige ...Ford in Garland. Was recently out of town and had to take my Ford Edge into another dealership for repairs. Jason stayed in constant contact with both me and the Service Advisor at the Irving location and ensured I was taken care of - even while he was on vacation. I will always request Jason Ashcroft when having my Edge in for service or repairs at Prestige Ford in Garland!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting the Randall Reed's Prestige Ford Service Department in Garland. We are happy to read that Jason and our award-winning team prov...ided a great experience while having your Ford Edge serviced. Should you need anything down the road, please let us know.


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $39.95

    Wiper Blade Replacement

    $19.96

    New Brake Pads/Shoes (Rear)

    $179.95

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 575 Offers on 18 Models

About Our Dealership

Dealer on Cars.com since May 2012

At Randall Reed's Prestige Ford in Garland, TX, we pride ourselves on providing unparalleled service, selection & savings. Our No. 1 goal is to take care of you & your auto needs. Whether you're buying a new Ford F-150, Fusion, Fiesta, Focus, Explorer, etc., purchasing a pre-owned car, truck, SUV or hybrid or need to service your vehicle, we're here every step of the way. Prestige is a one-stop shop. In addition to sales & service, we have an onsite Quick Lane Tire & Auto Center, Collision Center & Parts Department. Prestige was created with you in mind and has amenities for your comfort during your visit.

"Selection.Service.Savings!"
Randall Reed's Prestige Ford
3601 S Shiloh Rd Garland, TX 75041
New (888) 465-8957
Used (866) 583-8037
Service (888) 503-1077
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