Randall Reed's Prestige Ford

New 888-465-8957 Dealer Website
Used 866-583-8037 Email Dealer
Service 888-503-1077

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Reviews

Average Ratings

3.9
38 lifetime reviews.
  • Thank you Jason Ashcroft

    For anyone looking for a great Service Advisor that will ensure you and your vehicle are taken care of, I highly recommend Jason Ashcroft at Prest...


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    For anyone looking for a great Service Advisor that will ensure you and your vehicle are taken care of, I highly recommend Jason Ashcroft at Prestige Ford in Garland. Was recently out of town and had to take my Ford Edge into another dealership for repairs. Jason stayed in constant contact with both me and the Service Advisor at the Irving location and ensured I was taken care of - even while he was on vacation. I will always request Jason Ashcroft when having my Edge in for service or repairs at Prestige Ford in Garland!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Terrible customer service

    We bought a 2015 car from Prestige Ford. The buying process was fine, but they had just got the car in and hadn't had time to detail it properly. ...


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    We bought a 2015 car from Prestige Ford. The buying process was fine, but they had just got the car in and hadn't had time to detail it properly. The salesman said it was no problem and to bring it in whenever. I brought it in today and was utterly disappointed. I waited for an hour and a half with my kids, which is what I expected, but for the car back and they washed the outside, and swept the front floor , and did nothing else. I explained that I was not happy, as there were crumbs on the seats and underneath, and it the console and gear shaft, which were there when we purchased it. I asked him to take it back and do it right. He brought it back, and they finished vacuuming it out, but left all the crumbs. I expressed my dissatisfaction again, and he did not offer to make it right, and said they did the best they could. I am not sure what the work "detail" means to most people, but to me it means all of those spots are going to be cleaned thoroughly. I am very disappointed in how this situation was handled and will never refer them or purchase another vehicle from them again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service

    I dealt with 3 different sales personal and financing when trading in my vehicle to buy a bigger one. I was 100% satisfied at the service I receiv...

    Dealer Response

    Whitnie, it is because of customers like you that we are able to achieve what we love and that is creating great experiences. We appreciate you an...


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    I dealt with 3 different sales personal and financing when trading in my vehicle to buy a bigger one. I was 100% satisfied at the service I received that I would definitely buy another vehicle from them in the future. Quick and easy process too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Whitnie, it is because of customers like you that we are able to achieve what we love and that is creating great experiences. We appreciate you and your business and look forward to taking care of you in the future. Suzanne Baker, GSM


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  • Garland High School Drive 4 DECA

    Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many peop...

    Dealer Response

    We are so blessed to be a part of such a great community. we look forward to helping grow the funds to see these students be able to participate,...


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    Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so blessed to be a part of such a great community. we look forward to helping grow the funds to see these students be able to participate, grow and become great leaders in their endeavors. Let's plan the Drive Event!


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  • Decent

    We test drove a vehicle and the salesman was professional and accommodating. Overall it was a good experience. We were unable to agree on a trade ...


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    We test drove a vehicle and the salesman was professional and accommodating. Overall it was a good experience. We were unable to agree on a trade in value and the salesman told us he would work on the numbers and call, which he never did. That is our only complaint with the dealership. Otherwise it was fine.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • New Texas truck

    Great experience, sales person Sean worked hard to get me the best deal on a new truck vs. preowned. Picked up my wife and I at the airport afte...


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    Great experience, sales person Sean worked hard to get me the best deal on a new truck vs. preowned. Picked up my wife and I at the airport after we dropped of our rental car. Everyone at the dealership was very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • AWEFUL SERVICE DEPARTMENT CUSTOMER SERVICE

    BILL PARKS IS THE ONLY SERVICE DEPARTMENT REP THAT LISTENS TO WHAT YOU HAVE TO SAY. HE FOLLOWS UP TO MAKE SURE WHAT YOU WANT DONE GETS DONE. SEVER...


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    BILL PARKS IS THE ONLY SERVICE DEPARTMENT REP THAT LISTENS TO WHAT YOU HAVE TO SAY. HE FOLLOWS UP TO MAKE SURE WHAT YOU WANT DONE GETS DONE. SEVERAL TIMES WE HAVE ASKED TO HAVE TIRES ROTATED AND SEVERAL TIMES IT NEVER GOT DONE BUT WERE CHARGED FOR IT. TIRE PRESSURES NEVER GET CHECKED OR ADJUSTED AS REQUESTED.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Really great experience

    I have been to quite a few dealerships and had the pleasure to work with a great team here. John Aragon and his team will be my team for a long ti...


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    I have been to quite a few dealerships and had the pleasure to work with a great team here. John Aragon and his team will be my team for a long time because of the way that they do business. Great prices, good trade in values and great financing are only the beginning. In my opinion it all boiled down to fantastic service, respect, and honesty.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very easy buying experience!!

    My husband and I checked out 3 local Ford dealers. I had just had foot surgery and wanted to do as much as possible online. Thanks to Shawn this w...


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    My husband and I checked out 3 local Ford dealers. I had just had foot surgery and wanted to do as much as possible online. Thanks to Shawn this was very easy. They had the vehicle I wanted. We went and looked at it. Randy let me drive the vehicle home and the next evening we bought it!! Easiest purchase through a dealership that I've ever had!! None of this waiting around for 4-6 hours and they not only met the price I was looking for but also it was $1,000 less!! Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great deal

    Lisa is great. Very great service. .........................


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    Lisa is great. Very great service. .........................

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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