Freeman Hyundai Hours
Freeman Mazda has been operated and owned by a Dallas family for the last 55 years. When you come to us, you are not onl
y a customer but also a member of our family. From simple oil changes to vehicle sales, you will always have the most amazing treatment when you visit us at Freeman Mazda. We are here to support your automotive needs every step of the way. Please call or stop by with any questions you may have.
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Jim was friendly, efficient, and very helpful. He was knowledgeable about the vehicle and answered all our questions cleanly and quickly. There was no... heavy sales pressure
From my very first contact with the salesman things were better than dealing with other dealerships. Here I was provided more information that help me... understand what most other dealerships were doing but not telling me. And in my case Freeman was discounting the car I wanted more than any other dealership. The discount was right off the bat, with no haggling and no tricks. In my case thousands more discount than any place I had contacted up to that point. Later after finalizing numbers with all dealerships, Freeman was still best. The staff was friendly and efficient. They understood what kind of buyer I was and did not try to waste my time with unnecessary items. The biggest problem this dealership has is contact and internet presence. Their presence on TrueCar was excellent and it is what first drew me to them. But there search presence on Google, trying to get to valid website and phone number is horrendous. My best recommendation is if you end up at the dealership, grab some cards including those from service so you have good contact #s. I actually called a couple of different numbers from the web trying to reach service. The operator made it sound like I was at the right place and I did end with a voice mail system that sounded right, but never heard back. Then I flipped to the back of on of my manuals and found a card. I dialed the number, the service manager answers and I get everything I need on the spot.
Went for service of my car. They are punctual, highly professional and excellent customer service. They really know how to keep the customer happy and... satisfied. Thank you Freeman Mazda...
Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though.
I bought a car in March and now in Oct. The Freeman team was very good that I came back. The treated me very well and was able to make it work to get me... into the new car. I can't remember everyone I encountered in sales or service but all very great.
We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dealership... for service in over 15 years. I said what the heck, since it is free I will try it. I drove our Santa Fe into the Service Department and was greeted professional by a trainee. Ken, the Service Representative, approached me, we discussed what service i required, I explained to him that the air pressure in one of the tires was extremely low. I then asked him how long the service would take and was told about one hour. Ken showed me where the lounge was and I settled in to what I thought was going to take hours. 20 Minutes later Ken came in and told me that there was a nail in the side wall of the tire and it could not be repaired. I explained that we had purchased tire insurance when we purchased the car. He took care of the insurance and changed the tire. While checking out Ken helped me get my Blue Link working. All this was accomplished with professionalism, caring and an sense of urgency so as the customer does not have to spend all day waiting. Thanks to Ken and his team I will return and use the service department in 3 months or 3750 miles. Al Cramer
I was a walk in and I was greeted right away, Staci Casey listened to what I wanted in a car and delivered. Buying a new car can be extremely overwhelming... and I came out very confident in my purchase.
It was again a great oil change service it was our 5th time and am pretty sure will come back again when service is due.
Once again your team of technicians have proven themselves. I had an appointment with Ken and they took the car on time. I told them I needed it back... by 12:30 and it was ready by 10:30.
I called to see if they had a cancellation so they could work my car in for an oil change. I advised that I was going to be on the area. Scott said to... ask for him and he would get me taken care of. He did just what he said he would do.