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Reviews

Average Ratings

4.4
165 lifetime reviews. Includes reviews of Toyota of Irving from DealerRater.com
  • Well done

    The staff is very knowledgeable, helpful, friendly. I found what I was looking for 16 years after making my first purchase with Toyota of Irving....

    Dealer Response

    Thank you for the review, Kathy! We are so happy to have earned your repeat, long-term business!


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    The staff is very knowledgeable, helpful, friendly. I found what I was looking for 16 years after making my first purchase with Toyota of Irving. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review, Kathy! We are so happy to have earned your repeat, long-term business!


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  • Very pleased.

    This was not my first or even my twentieth auto purchase. I've been through this before. It can be a beating. I'm pleased to say that this was on...


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    This was not my first or even my twentieth auto purchase. I've been through this before. It can be a beating. I'm pleased to say that this was one of the best transactions I have enjoyed. I was honest with them about what I was looking for and they listened. Not the hard sell you can usually expect. They really wanted to make a deal that was good for both of us and they were successful. Very professional, friendly and made a real effort to meet my needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fixing A Few Items Not Done From Recall Service

    I brought my Yaris in for a recall service at the end of January. There were a few things that were unsatisfactory & work that was left incomplete...

    Dealer Response

    Thank you for taking the time to leave a review, Beth. I apologize about your first visit for the recall, but I am glad we could make it right. ...


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    I brought my Yaris in for a recall service at the end of January. There were a few things that were unsatisfactory & work that was left incomplete (a piece of my dash wasn't put back in place, for example). This time everything was done properly & they washed & vacuumed my car as well. It's nice to have everything back in one piece!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave a review, Beth. I apologize about your first visit for the recall, but I am glad we could make it right. We're always striving for perfection and are always happy when customers let us know about a visit, whether it's good or bad. We appreciate you letting us know!


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  • Professional, courteous, and friendly.
    March 3, 2017

    I had communicated with Mr. Dennis Alberto initially on-line about a particular 2014 Camry SE. We met and took the car for a test drive, which had...

    Toyota of Irving

    Thank you for the great feedback, Elliott! We are so happy that you found the perfect Pre-Owned Camry, and we're glad it was a great experience a...


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    I had communicated with Mr. Dennis Alberto initially on-line about a particular 2014 Camry SE. We met and took the car for a test drive, which had low miles and navigation. The car drove well and had better acceleration on the highway than I expected from a 2.5L engine. What I enjoyed most was not having to meet with a number of people to make a purchase for a car. I met with Anthony briefly as an introduction and with Mr. Steven Martin, Manager of Pre-Owned Sales -that's it. Dennis and Steven were aware of my needs and listened to my requests. They respected my time and what I was looking for in a certified pre-owned car and closed the sale in a timely manner. I wanted to also give thanks to Mr. Bob Ford and Patrick in Finance in assisting me with all the necessary closing paperwork. In all, I felt good knowing that I was purchasing a reliable Certified Pre-Owned Toyota Camry for my daughter and the family and that I was receiving a good deal from those that I worked with at the dealership. Thank you. -Elliott V.

    Does recommend this dealer
    Toyota of Irving

    Thank you for the great feedback, Elliott! We are so happy that you found the perfect Pre-Owned Camry, and we're glad it was a great experience all around. We'll see you in 6 months or 5,000 miles for your complimentary maintenance!


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  • Mr. Midnight Blue

    Customer service was great. Facilities are neat and clean. The service on my car was well explained and pointed out to me. I was completely satisf...

    Dealer Response

    Thank you for leaving a review, Edmundo! We'll see you at your next service!


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    Customer service was great. Facilities are neat and clean. The service on my car was well explained and pointed out to me. I was completely satisfied, and have no complaints about my visit to Toyota of Irving.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving a review, Edmundo! We'll see you at your next service!


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  • Be very cautious on certified cars

    It is purely my personal experience. It may vary person to person. Bought a certified toyota camry 2012. Car was good but some of issues(tires no...

    Dealer Response

    Hi Sridhar--I'm sorry to hear about your experience and would like to find out more about what happened. If there are promised repairs not fulfil...


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    It is purely my personal experience. It may vary person to person. Bought a certified toyota camry 2012. Car was good but some of issues(tires not new,front/backside bumper were broken) are noticeable which the salesman commited will repair during 1st service but they didnt. Once we purchased , salesman will forget us :-). Later realized i paid more than the actual reasonable price. It was my mistake that haven't done much research on the price ,negotiation and deep vehicle inspection. Make sure you dont repeat if you are first time buyer. Good luck.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Sridhar--I'm sorry to hear about your experience and would like to find out more about what happened. If there are promised repairs not fulfilled I will be able to look that up, and we can also definitely check on pricing and find out the breakdown and how it compares to the same models with the same features. With so many options in our metro we price very competitively and I am certain we can get you a clear picture of what was spent and why. Please email me at delilah@toyotaofirving.com or call me at 972-258-1200 x2015


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  • Above and Beyond

    Betty, Steven, and Paul went above and beyond the "call of duty" to make sure my buying experience was not only quick but comfortable. I felt as ...

    Dealer Response

    Thank you for your rating and review, Chris! We're glad to have you as part of our Toyota of Irving family, and happy to hear it's for life!


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    Betty, Steven, and Paul went above and beyond the "call of duty" to make sure my buying experience was not only quick but comfortable. I felt as if they all truly cared about ME and MY experience at their dealership - customer FOR LIFE.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your rating and review, Chris! We're glad to have you as part of our Toyota of Irving family, and happy to hear it's for life!


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  • Excellent experience

    Since the moment I call Mr Efren Robles for a used car, he treat me as a friend and at the end I ended with a new car instead of a used one. Manag...

    Dealer Response

    Thanks for taking the time to leave a review, Jose! We are able to offer a lot of incentives through Toyota for new vehicles, and sometimes we ca...


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    Since the moment I call Mr Efren Robles for a used car, he treat me as a friend and at the end I ended with a new car instead of a used one. Manager couldn't give me a better service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to leave a review, Jose! We are able to offer a lot of incentives through Toyota for new vehicles, and sometimes we can work out a better deal than on a used vehicle that way--I am so glad to hear you benefitted from this! Aside from all the warranties and included services you'll enjoy through the manufacturer on a new Toyota, because you bought from Toyota of Irving you'll enjoy a LIFETIME warranty on your powertrain components! Now that's peace of mind!


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  • Best of the Best

    This is the only place I take my car for service. I have tried several other dealerships locally and have not been happy. I will also buy my nex...

    Dealer Response

    That's great to hear Karen, thank you for leaving feedback! We are serious about building long term relationships with customers and not focusing...


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    This is the only place I take my car for service. I have tried several other dealerships locally and have not been happy. I will also buy my next car from them. The salesman I spoke with was very attentive and did not PUSH me to BUY TODAY. I won't shop anywhere else. I always recommend Toyota to Irving to all my Toyota driving friends.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great to hear Karen, thank you for leaving feedback! We are serious about building long term relationships with customers and not focusing on one-time sales. We appreciate your long-term business and recommendations! Don't forget, as an existing customer if you refer a friend and they purchase a vehicle, we'll send you a $100 referral check!


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  • I ADORE this dealership

    My service adviser Wes is amazing. I keep going back to this dealership for service because they are honest with me and do not try to sell me unn...

    Dealer Response

    Thank you so much for your feedback and insight! We operate with a culture of respect and trust, and it's great to hear you've experienced it fir...


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    My service adviser Wes is amazing. I keep going back to this dealership for service because they are honest with me and do not try to sell me unnecessary services. They take appointments and actually honor them. My service adviser meets me on the drive, reviews my needs and walks me through everything that is done to my car. He answers all of my questions and does not try to "Little Lady" me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback and insight! We operate with a culture of respect and trust, and it's great to hear you've experienced it firsthand!


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