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Five Star Ford Lewisville

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 4:00 PM

Five Star Ford Lewisville Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:30 PM

Tuesday

7:00 AM - 6:30 PM

Wednesday

7:00 AM - 6:30 PM

Thursday

7:00 AM - 6:30 PM

Friday

7:00 AM - 6:30 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2003

Sam Pack's Five Star Ford Lewisville is proud to be your trusted friend in the automotive business! Visit our website to

...

read our customer reviews. We can't wait to add you to our list of Satisfied Customers!

"Five Star Ford Lewisville"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
964 lifetime reviews. Includes reviews of Five Star Ford Lewisville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 13, 2018

    Thanks For completing the service in my vehicle today. Ron was very helpful and even when he was busy Zack walked me over to the cashier and was very... friendly and helpful. Thanks to your great service dept.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Zack, Thank you for taking the time to review our dealership's service department. We are here to serve and welcome any auto care questions at 9...72-221-2900. We value you and your business. Take Care, Mike Richardson, Service Director


    Worked with:
    Ron Romano

    Service Advisor

    (5.0) 17 reviews

  • 1.0 out of 5
    December 12, 2018

    What a joke. Called the night before to see about getting some tires mounted. Made an appointment for 8:30am. Dropped the car off in the morning, went... back at 4:30 and hadn’t been touched. The place was empty as all get out. If they can’t put tires on in 8 hours, I definitely wouldn’t trust buying a car from them.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your service experience is not the norm at our dealership and we would like to speak with you. However, with the limited contact information, we would... like to ask you to reach out to Mike Richardson, Service Director, at mrichardson@fivestarfordlewisville.com or call 972-221-2900. Thank you for bringing your visit to our attention and we will do our best to remedy the situation.

  • January 14, 2014

    Reto, Vanessa, and Daniel made our most recent car buying experience great! They were very courteous, honest, and quick. My husband and I definitely recommend... this dealership. Best overall service we've received when looking for a new vehicle!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 7, 2018

    The entire operation and the people are amazing! Super customer oriented. They go out of their way to make the experience easy and pleasant. I won't go... anywhere else for a vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    kcapelle, We have amazing customers so we better be amazing back! Thank you for being our customer. Happy Holidays, Justin Compton, General Sales Man...ager


    Worked with:
    Tom Andrews

    Finance Director

    (5.0) 18 reviews

    Eric Karban

    Sales Consultant

    (5.0) 46 reviews

  • 5.0 out of 5
    December 5, 2018

    Paul Schroeder is wonderful! He keeps my 2001 F250 running smoothly! I have used their service department for years! I highly recommend this service department!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Hickory Creek, for choosing our service department for the care of your truck. Paul and all of us appreciate your commitment to our mainten...ance processes. Safe travels always, Mike Richardson, Service Director


    Worked with:
    Paul Schroeder

    Service Advisor

    (5.0) 24 reviews

  • 5.0 out of 5
    December 4, 2018

    Had a wonderful experience buying my new truck from Five Star Ford. Great people to work with. They are very professional and helpful with the buying... process

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Whitney, Providing you quality customer care will always be our goal. Please stay in touch at 972-221-2900 if you would like to review the features o...f your new truck or have questions about its care. Happy Holidays from all of us at Five Star Ford Lewisville! Thank you, Justin Compton, General Sales Manager

  • 5.0 out of 5
    December 3, 2018

    My experience with this dealership and Michael Bratcher are very good. This review is about my 3rd and 4th car buying experience with him. All I can... say is, would I have gone back if it wasn't a good experience. Michael is great to work with and knows his vehicles. He works with you to get you the vehicle you want and keeps things going. He works tirelessly to make a customer happy. Did I get the best deal I could? Maybe not. Am I happy with what I got? Yes. In many cases, I'd rather get a good deal (read not the best) and work with someone I believe I can trust to do me right than someone I cannot. I think this is the way Michael works. Will I buy from him again? If he's still at the dealership, I most likely would. Everyone at the dealership was nice and things were done as I expected. Thanks to all.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JMWilson, We are proud to have you as a loyal customer and appreciate your kind words for Michael. We are certain Michael worked hard on your behalf ...to get the best possible deal. We look forward to continuing to help with all of your future auto needs. Thank you, Justin Compton, General Sales Manager


    Worked with:
    Ron Romano

    Service Advisor

    (5.0) 17 reviews

  • 5.0 out of 5
    November 29, 2018

    Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyone... is very friendly and helpful. We appreciate all of you. Russ and Yasaman Contractor

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Russ and Yasaman, Having earned your business means a lot to all of us at Five Star Ford Lewisville. Thank you for making us your auto dealer for so m...any years. We are grateful to have you both as customers. Happy Holidays, Mike Richardson, Service Director


    Worked with:
    Ron Romano

    Service Advisor

    (5.0) 17 reviews

    Kerry Cardwell

    General Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    November 27, 2018

    overall from first contact to inventory search to purchase discussions to completing financing the team held up a #1 car buying experience. shout out to... Casey appreciate your followup and commitment to helping find that car and to Taylor for finding the finance package that fit my needs. recommend when looking for a vehicle give this team a chance.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Doug, Your recommendation is appreciated. Providing you complete customer satisfaction is what we will always strive to do. Thanks for sharing your ...feedback. Happy Holidays, Justin Compton, General Sales Manager


    Worked with:
    Casey Patton

    Internet Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    November 25, 2018

    Our salesman over the years has and will be Michael Bratcher. He is personal and treats you like family. The atmosphere is like being at your family’s... house. This is our dealership and we tell all our friends if they ever need a new or used vehicle to go to Five Star Ford Lewisville. It’s just an awesome place from sales to service everyone treats you like family. Thank you again Five Star Ford Lewisville.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    MtpDjp, Your loyalty to Michael and Five Star Ford Lewisville is truly appreciated. Thank you for 15 years of commitment to our dealership and our Fo...rd family. Happy Holidays to you and your family, Justin Compton, General Sales Manager


    Worked with:
    Michael Bratcher

    Sales Consultant

    (5.0) 62 reviews

    Whitney Patton

    Sales

    (5.0) 7 reviews

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