Five Star Ford Lewisville

Paul is a conscientious skilled individual who helps his customers very well I am pleased to have his expertise with my automobile Judy Groening ... Thank you every time

I set an appointment online and requested a loaner. they told me they only have rentals when I got there and wouldn't honor what they promised. I brought... my truck in for a previous repair that was not done correctly and an oil change. When I spoke with the service manager on how it said loaner instead of rental online his response was "I will have IT look at it". I will not be coming back for repairs or to purchase a new vehicle at any Sam Pack dealership. They have changed and no longer customer focused.

Casey Patton, Sales Consultant and Tom Martin, Internet Manager we’re very courteous and helpful. They both went out of their way to help me find the... best car that I would be completely satisfied with. The Finance Manager Kyle Wassin was also extremely helpful and personable. All three gentleman answered all of my questions thoroughly. I am a very satisfied customer who will return to this dealership to buy/lease in the future.

DAVID IS GREAT! He understands my credit situation and has been working very hard to get me approved and get me into my dream car! I highly recommend this... dealership to anyone that is in need of car. ALSO, if you are looking for a dealership to be extremely fair and straight with you look no further! This dealer tells it how it is. No sales gimmicks no BS here. Thank you David so much man you have been a great help to both me and my family! PS: I made a previous review which I admit was really negative.

JP sold me a 2019 F-150 getting me out of my 2013 F-150. I loved my old truck but really love my Newer truck JP is a great salesman a great person to deal... with. I would recommend anyone looking to go see JP as 5 Star Ford of Lewisville.

Purchased a truck and found the tires were 11 years old. They were unable to work on them and they informed me the tires were from 2009! The tire company... told me they should have never sold me a vehicle with 11 year old tires.

Hi We have 2 older Fords ( Explorer and Escape ) and we get our vehicles serviced at Ford Lewisville with Zack. He is always so helpful and only tells... us what actually needs to be fixed/replaced. We even brought our other daughters Jeep in and had the Works tune-up and had the brakes fixed. Just wanted to give a shout out to Zack in Ford Service and say Thanks! Greg

This is my 8th purchase from 5 Star Ford and want to say Kenneth was the best Salesman I've worked with on buying a new car or truck from, We stopped in... to buy seat covers for my older F250 and after having such a great visit and meeting Amberle Alford and hearing about Ford's new car specials from someone in Aftermarket sales we came back to buy. Kenneth wasn't like any salesmen I've meet or dealt with in the past, Kenneth was Outstanding never pushed us and never made us feel like we were just another sale for someone, he has gone above and beyond even after the sale.

I dropped my truck off at Five Star Ford Lewisville 8/21 after my trucks check engine light came on while driving on 121. Truck wouldn't move or start... so I had it towed in for service. I bought the truck from Five Star Ford Lewisville as a certified pre owned truck and had 140 miles left on my powertrain warranty. I patiently waited as one week became one month, then two until I was told to come pick up my truck that it was ready but for some reason the check engine is still on "but don't worry everything is fine". The audacity for any dealership to say that to a customer is beyond frightening. Because of the simple fact that if the truck was fixed, it wouldn't have a check engine light on and also because my warranty would be out in a matter of days I told them my truck isn't fixed and is even telling them it's still messed up. Couple days later I get a call that it's just a spark plug issue and they assured me while it's not covered, once that's done the check engine light would go away. At this point Im starting to realize I'm getting played by the dealership to not have to fix my truck, let warranty run out and then be told "sorry can't help ya". Told them I'd pay for the spark plugs and labor and to authorize the work so check engine light goes away. I don't hear from them for another 2 months. Spark plugs take an hour at worst. Finally get the call end of December that my truck is ready for pick up and check engine light is gone, ended up being "another part" and they had it replaced. Picked up the truck yesterday and my check engine light is back on and truck is sputtering like it's all kinds of messed up still. Pictures attached to show when I dropped off truck, picked up and check engine light today. I can't help but feel like they knew exactly what they were doing and crossed their fingers that check engine light didn't come on until a couple days later. Beyond disappointed with the experience I've had thus far to say the least and can't believe a large dealership would put customers in this position. I can't begin to imagine how many times they've done this same thing and had the customers come back a couple miles over warranty only to tell them kick rocks.

Overall, what a great car buying experience! My sales advisor, Hugo, is a professional honest advisor. Finance Managers, Saxon and Kyle are good guys too.