Five Star Ford Lewisville

Honest Review and my personal WORSE ever experience. Got a used car from them and I asked multiple times about any disclosures etc. But I felt they lied and knowingly hid car accident and hail damage information. When I took it another dealership to fix some strange issues showing up after a month I was given detailed info into that by pulling all history. Bottom line I felt cheated , scammed and they were dishonest with me. I highly recommend to stay away and save your investment and go someplace else.

Kenneth has helped me and my family purchase multiple vehicles over the years. Always an easy process and a good price!

Kenneth Burke and Henry were awesome to work with when we recently purchased a Bronco Sport. Highly recommend this dealership for purchasing new vehicles. The process has always been smooth and the staff highly knowledgeable about the products they sell. Thanks Five Star Ford Lewisville!

Over the years, I have purchased four (I think) vehicles via Kenneth. He made the process very easy. I felt comfortable and ease. He’s been at it a long time and really knows what he’s doing. The only negative thing I can say is, is he might be more funny/humorous than I am.

Kenneth Burke is professional and friendly. He will make sure to take care of your needs!

Kenneth Burke is the most honest salesman out there! He goes above and beyond for you! I will continue to trust him with my business! Always makes me happy! Thanks Kenneth!

I truly cannot say enough good things about my car buying experience with Kenneth Burke! He truly went above and beyond to me into the vehicle I really wanted. He was able to crunch the numbers so I could be able to afford the car of my dreams. He was truly a pleasure to work with and made the whole car buying process a breeze. I would highly recommend anyone who is wanting to have a positive car buying experience to go see Kenneth Burke at Five Star Lewisville. He does amazing work and his service is unmatched! Thank you so much for helping me get my Toyota.

Have purchased a few vehicles from Five Star Ford of Lewisville and always have Kenneth Burke help us out. He knows exactly what our family needs and always has our best interest at heart.

Took my 6 month old F150 Lightning in to get the recent recall (24S76); while there I did ask the service team to also check the horn which has never worked properly. The first thing I was told is there is a $199 diagnostic fee, which I know I will not have to pay since the truck is under the original warranty, but them knowing it’s a warranty item, there is no need to mention this at all. Come to find out, they confirmed the horn is not working properly, but according to the service department, could not be replaced because the horn is going through redesign; but they did say I could purchase the existing part (not redesigned) in their parts department and they would be happy to install it, charging me for the labor. I did check with three other local Ford dealers and they all confirmed that the horn is NOT under redesign which confirms my suspicion that 5 Star Ford just did not want to go through the hassle of replacing the horn as it involves removing the frunk tub, bumper and more. And to finalize, they asked me to pick up the car and refused to give me paperwork because it was not "official" yet. They claim they have to wait for Ford to approve it before they hand me the repair order. Very unprofessional and I will never go back for either service or purchase any other vehicle from this dealer.

This dealership provided a very pleasant experience and I’ll continue to recommend to friends and family.