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Five Star Ford Lewisville

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:30 PM

Five Star Ford Lewisville Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:30 PM

Tuesday

7:00 AM - 6:30 PM

Wednesday

7:00 AM - 6:30 PM

Thursday

7:00 AM - 6:30 PM

Friday

7:00 AM - 6:30 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2003

Sam Pack's Five Star Ford Lewisville is proud to be your trusted friend in the automotive business! Visit our website to

...

read our customer reviews. We can't wait to add you to our list of Satisfied Customers!

"Five Star Ford Lewisville"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
930 lifetime reviews. Includes reviews of Five Star Ford Lewisville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2018

    Zack is the best in caring for my baby(Mustang 50 Year). Knowledgeable and gets the job done. My wife only takes her car to Paul. Best Service Dept... we ever have had

    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Zack, We love that both you and your wife are loyal customers at our dealership. Thanks for making Five Star Ford Lewisville your auto dealer and serv...ice center. Safe travels, Justin Compton, General Sales Manager

  • 5.0 out of 5
    October 11, 2018

    Service department is great.. Paul gets things done.. gave my a loaner for the day and next day.. I would recommend them for service in the future

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, Accommodating you during your service visit is our pleasure. Thanks for recognizing Paul and we are available whenever car care questions arise.... Take Care, Mike Richardson, Service Director


    Worked with:
    Paul Schroeder

    Service Advisor

    (5.0) 21 reviews

  • January 14, 2014

    Reto, Vanessa, and Daniel made our most recent car buying experience great! They were very courteous, honest, and quick. My husband and I definitely recommend... this dealership. Best overall service we've received when looking for a new vehicle!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2018

    Great group of professionals and they really get the job done. This was definitely the easiest car buying process I???ve ever experienced! Jerry has the... knowledge and expertise that makes a great salesperson. Finance was smooth and fast. Give them a try, I promise you won???t be disappointed. 🙂

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Lewisville

    Sgray, Thank you for the recommendation and 5-star rating of your shopping experience with Jerry and our team. If we can answer any future questions a...bout your vehicle's care, please stay in touch. We appreciate you, Justin Compton, General Sales Manager


    Worked with:
    Jerry Crider

    Internet Manager

    (5.0) 32 reviews

  • 5.0 out of 5
    October 8, 2018

    Drove on the lot on a Friday evening to look at a car I saw online. Grabbed the first salesman I saw on the lot, Eric, and he grabbed the keys for a test... ride. He didn't have any reservations about letting us drive it and was willing to give us as much info as possible without any ammo going into the conversation about that particular car. He was honest and up front about the questions he couldn't answer, but was willing to find out if I wanted to pursue those questions more. He only asked general questions to help him better understand why I was looking for rather than bombard me with questions and try and up-sell me on different vehicles. Went inside and talked a bit more when Tony came over to introduce himself. Asked how he could make a deal that day, and after saying I wasn't going to he didn't push it any further. He offered a few deals that didn't expire at the end of the conversation if I chose not to leave with the car. The next day I called and a few hours later left with the vehicle I came to see the previous day. Eric was 11/10 when it came to customer service and didn't pressure us into anything. He didn't approach us in a typical dealership salesman way, and is a self described "customer advocate", which is pretty spot on. Tony honored the deal from the previous day with no qualms whatsoever and we left as happy customers. The financial department was also great because they only did what they had to do for their job, they didn't pressure anything and forcibly try and sell me something I didn't want. All in all, it was the best dealership experience I've ever had. Give Eric a bump in pay, he deserves it and I'd gladly send people directly to him.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Lewisville

    Logan, It is great to hear Eric provided you your best shopping experience yet. Our intentions are to always offer exceptional customer care. If we ...can help with future auto needs it would our pleasure. Thank you, Justin Compton, General Sales Manager


    Worked with:
    Eric Karban

    Sales Consultant

    (5.0) 44 reviews

  • 5.0 out of 5
    October 3, 2018

    Jason Murphy, Service Adviser, was terrific! Was in for service and the tech discovered a problem with the brakes on my Taurus. They had been incorrectly... installed on the front brakes and parts were missing on the rear brakes! The work was done at another dealership. Jason took pictures of the problem and supplied me with the tech report so I could proceed with a claim. Terrific! Thanks Jason and the tech.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Lewisville

    We are happy to know you and your Taurus are safely on the road! Thanks for sharing your comments on the service Jason and our team provided. We all... look forward to being of service again. Thank you, Mike Richardson, Service Director

  • 4.8 out of 5
    October 2, 2018

    Chase W. was great to work with. Came in for some service work and mentioned to him we were looking at getting at least one new car. Told him what we... were looking for, he put it all together, and everything was ready when it was time to go get the car. Fastest and smoothest car buying process I???ve ever had.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Lewisville

    JDahlvig, Congratulations on your new Ford! Thanks for taking the time to recognize Chase and his efforts to provide a smooth buying experience. Enj...oy your new ride, Justin Compton, GSM


    Worked with:
    Chase Windham

    Internet Sales Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    October 1, 2018

    Needed a 3rd car for my teen driver. Tom let me know about a very nice used Jetta on the lot and set up a meeting with Kenneth. They really helped make... the purchase go very easily. Thanks!

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    Sam Pack's Five Star Ford Lewisville

    al, It is great to have a relationship with you and your family and hope your daughter is enjoying her Jetta. Thank you for making Five Star Ford Lew...isville your auto dealer. We appreciate you and your business. Thanks, Justin Compton, General Sales Manager


    Worked with:
    Tom Andrews

    Finance Director

    (5.0) 15 reviews

    Kenneth Burke

    Pre-Owned Sales Manager

    (5.0) 13 reviews

  • 5.0 out of 5
    October 1, 2018

    Had a great experience.. Jerry went over and beyond to make buying my new vehicle as easy as possible! It was by far the best dealership experience I have... had.

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    Sam Pack's Five Star Ford Lewisville

    Cseaberry, Congratulations on your vehicle purchase. It is great to hear Jerry helped you with a smooth shopping transaction. All of us at Five Star... Ford Lewisville appreciate your business. Enjoy, Justin Compton, GSM


    Worked with:
    Jerry Crider

    Internet Manager

    (5.0) 32 reviews

  • 5.0 out of 5
    September 27, 2018

    After researching several local DFW Ford websites I called Mr. Paul Schroeder, Sam Pack Service Manager, based on positive reviews posted online, thinking... that if he is just half that good it would be a good experience. His care of my 2011 Fusion far exceed my expectations. The cost for repairs were what he said they would be ( less than from a private shop that I had been using) and completed timely. I have another Ford, an Edge, and will taking my both my vechicles to Paul for all my future needs. Will also highly recommend him to all my friends with Fords... Thanks, Paul!! Would give you 6 stars if they were available.

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    Came in for service or repair
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    Sam Pack's Five Star Ford Lewisville

    Opa, Thank you for taking the time to review Paul and his customer service efforts. It is great to have earned your trust and business. We look forwar...d to maintaining both of your vehicles. Take care, Mike Richardson, Service Director


    Worked with:
    Paul Schroeder

    Service Advisor

    (5.0) 21 reviews

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