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Reviews

Average Ratings

4.6
699 lifetime reviews. Includes reviews of Five Star Ford Lewisville from DealerRater.com
  • Best overall car buying experience!

    Reto, Vanessa, and Daniel made our most recent car buying experience great! They were very courteous, honest, and quick. My husband and I definite...


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    Reto, Vanessa, and Daniel made our most recent car buying experience great! They were very courteous, honest, and quick. My husband and I definitely recommend this dealership. Best overall service we've received when looking for a new vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fabulous

    Worked over the photo with Kenneth, then in person to find the right lease. Great experience!

    Dealer Response

    Thanks for your comments Jayme. You are a valued customer to us at Five Star Ford Lewisville. Please call us anytime with any car care concerns ...


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    Worked over the photo with Kenneth, then in person to find the right lease. Great experience!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your comments Jayme. You are a valued customer to us at Five Star Ford Lewisville. Please call us anytime with any car care concerns you may have. Thank you, Kerry Cardwell, GM, 972-221-2900.


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  • Great Experience
    April 23, 2017

    Jacob and the sales manager went above and beyond to get my business today. I appreciate their honesty and agility to make it happen. Would recomm...

    Sam Pack's Five Star Ford Lewisville

    Thanks for your comments. You are a valued customer to us at Five Star Ford Lewisville. Please call us anytime with any car care concerns you m...


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    Jacob and the sales manager went above and beyond to get my business today. I appreciate their honesty and agility to make it happen. Would recommend great experience.

    Does recommend this dealer
    Sam Pack's Five Star Ford Lewisville

    Thanks for your comments. You are a valued customer to us at Five Star Ford Lewisville. Please call us anytime with any car care concerns you may have. Thank you, Kerry Cardwell, GM, 972-221-2900.


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  • Painless
    April 22, 2017

    By far the easiest car buying experience that I've had. Misty was awesome and she was thorough. I didn't feel pressured to purchase anything I did...

    Sam Pack's Five Star Ford Lewisville

    Thanks for your review feedback. We appreciate your comments regarding the customer service that Misty provided. You are a valued customer at ...


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    By far the easiest car buying experience that I've had. Misty was awesome and she was thorough. I didn't feel pressured to purchase anything I didn't feel necessary.

    Does recommend this dealer
    Sam Pack's Five Star Ford Lewisville

    Thanks for your review feedback. We appreciate your comments regarding the customer service that Misty provided. You are a valued customer at Sam Pack's Five Star Ford Lewisville. Please call on us anytime with any car care concerns you have. Thank You, Kerry Cardwell, GM, 972-221-2900.


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  • Finding my Sister a Car
    April 21, 2017

    Misty helped me from the time I came in. I was really interested in a used car for my sister and she was very polite and courteous. She didn't rus...

    Sam Pack's Five Star Ford Lewisville

    Thanks for your feedback. We appreciate your comments regarding the customer service that Misty provided. We value your business at Five Star...


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    Misty helped me from the time I came in. I was really interested in a used car for my sister and she was very polite and courteous. She didn't rush me and let me test drive all of the ones that I wanted to. She was there to help and wasn't push at all. (THAT NEVER HAPPENS AT DEALERSHIPS) She wasn't trying to force a deal to happen. Unfortunately, there were no used vehicles that matched what I was interested in but when the time comes for me to buy myself a vehicle, you better believe I am coming back to see Misty.

    Does recommend this dealer
    Sam Pack's Five Star Ford Lewisville

    Thanks for your feedback. We appreciate your comments regarding the customer service that Misty provided. We value your business at Five Star Ford Lewisville and look forward to helping you find the vehicle you need. Call on us anytime and we'll help you with your vehicle needs. Thank You, Kerry Cardwell, GM, 972-221-2900.


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  • I got exactly what I wanted

    The vehicle at Sam Pack was found exactly as listed online. I walked in, found a great dealer and walked out with a no-pressure honest deal! Tha...

    Dealer Response

    Mr. Bowman, Thank YOU for shopping with Five Star Ford Lewisville! We are so happy to have you as our customer. If we can be of further assistanc...


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    The vehicle at Sam Pack was found exactly as listed online. I walked in, found a great dealer and walked out with a no-pressure honest deal! Thanks, Sam Pack!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Bowman, Thank YOU for shopping with Five Star Ford Lewisville! We are so happy to have you as our customer. If we can be of further assistance, please let me know. Best Regards, Kerry Cardwell, GM. 972-221-2900.


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  • Enjoyable Experience

    The salaes people were very professional in dealing with my wife and I. They went out of his way to make sure that we received the ultimate deal ...

    Dealer Response

    Thanks for your feedback Ronnie and congratulations on your new truck. Please call us anytime with any questions or concerns you may have. We va...


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    The salaes people were very professional in dealing with my wife and I. They went out of his way to make sure that we received the ultimate deal for the new pickup. This was the most enjoyable vehicle buying experience I have ever encountered in my 74 years. My wife and I intend to recommend this dealership to all our friends and relatives. The visit to the business office is not always enjoyable, but it was enjoyable and gave us the feeling of being secure in finalizing the sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your feedback Ronnie and congratulations on your new truck. Please call us anytime with any questions or concerns you may have. We value your business at Five Star Ford Lewisville. Thank you, Kerry Cardwell, GM, 972-221-2900.


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  • Edith and Karen Otto new car
    April 13, 2017

    Normally we hate going to car dealerships just because you get salesman running to you, but they don't even help you with what you what. That was ...

    Sam Pack's Five Star Ford Lewisville

    Congratulations on your new vehicle and thanks for your feedback. We appreciate your comments regarding the customer service that you received f...


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    Normally we hate going to car dealerships just because you get salesman running to you, but they don't even help you with what you what. That was not the case with this ford dealership especially with the two salesmen Micheal and Sebastian. The were both kind when approaching and throughout. They not only listened to what we wanted but they also helped us decided which model is the best for us. I also want to at that not only that Michael and Sebastian were amazing amazing but everyone else that has helped us to the end in order so we could bring our new car home. They were all also really patient especially since it was getting late and we were getting really tired I will definitely recommend this dealership and will also be going back for a second car.

    Does recommend this dealer
    Sam Pack's Five Star Ford Lewisville

    Congratulations on your new vehicle and thanks for your feedback. We appreciate your comments regarding the customer service that you received from Michael and Sebastian and will share them internally. You are a valued customer to us at Five Star Ford Lewisville. Be sure to call us anytime with any questions or concerns you may have. Thank You, Kerry Cardwell, GM, 972-221-2900.


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  • Awesome purchase experience

    From start to finish our experience was great purchasing a new car

    Dealer Response

    Thanks for your feedback Tind. Congratulations on your new vehicle. We are delighted that you found it with us at Five Star Ford Lewisville. Y...


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    From start to finish our experience was great purchasing a new car

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Tind. Congratulations on your new vehicle. We are delighted that you found it with us at Five Star Ford Lewisville. You are a valued customer to us, please call anytime with any questions or concerns that may arise. Thank you, Kerry Cardwell, GM, 972-221-2900.


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  • Great dealership....second car purchased here

    This is my second F150 purchase at Sam's Pack and with the same sales consultant Reto Morosani. Reto is a truly exceptional sales consultant, his ...

    Dealer Response

    Thanks for your feedback Guillermo. We are delighted with the relationships you have built with Reto Morosani and Chase in finance. You are a va...


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    This is my second F150 purchase at Sam's Pack and with the same sales consultant Reto Morosani. Reto is a truly exceptional sales consultant, his knowledge of the product is amazing, he will explain pros and cons of the competition also he works really hard by to find exactly the truck you want.Chase, the finance manager was also great offering you different terms without pushing the customer to buy products just explaining how it could be beneficial for you. Again it was a great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your feedback Guillermo. We are delighted with the relationships you have built with Reto Morosani and Chase in finance. You are a valued customer and we appreciate your business at Five Star Ford Lewisville. Please call on us anytime with any questions or concerns you may have. Thank you, Kerry Cardwell, GM, 972-221-2900.


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