Reviews

Average Ratings

4.3
46 lifetime reviews.
  • Buy a car here, it's the only place I buy cars!

    Today is the 2nd time I've bought a car from Dodge City! Roberto Lozano found the car I wanted within minutes, C.J. not only found the finance for...

    Dealer Response

    Paul, thanks for sharing your review! We're glad to hear you had a great experience. We look forward to continued business with you in the future.


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    Today is the 2nd time I've bought a car from Dodge City! Roberto Lozano found the car I wanted within minutes, C.J. not only found the finance for the car very quickly, but even lowered my car payment. Thanks for the great car experience for the 2nd time! BIG SUGGESTION: I bought GAP insurance for the 2nd time because after my 2nd car was totaled, I'm only in a new car again because the GAP insurance made sure I wasn't upside down for $8,000. Buy GAP insurance, no matter what!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul, thanks for sharing your review! We're glad to hear you had a great experience. We look forward to continued business with you in the future.


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  • Very Pleased

    Best buying experience. RT was great, treated my like I was buying a new car. Very polite and extremely helpful. Buying a used car here also inclu...

    Dealer Response

    Hi Martha, Thank you for review and your business! We are happy you enjoyed your experience with RT and the team. Congrats on your two cars and w...


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    Best buying experience. RT was great, treated my like I was buying a new car. Very polite and extremely helpful. Buying a used car here also included oil change, rotating tires, filling all fluids, detailing the car including shampooing carpet, filling the gas tank and a spare key with fob. My family was so impressed that they are now buying a car for their family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Martha, Thank you for review and your business! We are happy you enjoyed your experience with RT and the team. Congrats on your two cars and welcome to the family!


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  • Traded in my Dodge & got a new Jeep Cherokee

    They were all so friendly & managed to get me out of a car I was upside down on. I absolutely love my new Jeep Cherokee & I will not ever go any w...

    Dealer Response

    Thank you for your review, Bobby! We're glad that we could provide you with a great leasing experience. We're proud to have you as our customer an...


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    They were all so friendly & managed to get me out of a car I was upside down on. I absolutely love my new Jeep Cherokee & I will not ever go any where else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Bobby! We're glad that we could provide you with a great leasing experience. We're proud to have you as our customer and look forward to your next visit!


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  • Used Car Customer

    AWESOME experience. David Hamilton and Keith in used sales truly amazed me. They did what they said they would do!!! That's not common with most d...

    Dealer Response

    Thank you, Tammy and Kyle, we're so thrilled to hear that you enjoyed our services. We're happy to have you as our customers and we look forward t...


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    AWESOME experience. David Hamilton and Keith in used sales truly amazed me. They did what they said they would do!!! That's not common with most dealership's. We looked at a truck Saturday afternoon in the rain no less and CJ Ramza in finance had us driving home with the truck my husband wanted thanks to this great group of guys. Thank you all!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Tammy and Kyle, we're so thrilled to hear that you enjoyed our services. We're happy to have you as our customers and we look forward to seeing you again soon!


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  • Worst trade in and buying experience after sale

    the worst buying experience ever all customer relations on phone are rude... and when you continue to get letters on your old car saying you still...

    Dealer Response

    Thank you for the valuable feedback, William. We're disappointed to hear that your experience didn't meet your expectations. It's always our goal ...


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    the worst buying experience ever all customer relations on phone are rude... and when you continue to get letters on your old car saying you still owe money and you no longer own that automobile. And you call to let them know you got a letter about it and the person on other end of phone has a nerve to say well I guess you better pay them!!!! ( wait last I checked you all bought my old truck ) hmmm how is this my responsibility... Then when they realize that it's their issue the offer me a free oil change for the inconvenience (wait I believe I paid for that as well )... never again will I refer or return for another buying experience with this dealership. To whom it may concern there in the dealership maybe you all need to hire more customer oriented people to handle your current and future customers

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the valuable feedback, William. We're disappointed to hear that your experience didn't meet your expectations. It's always our goal to provide clear communication and efficient service to our customers. We would appreciate a chance to make it up to you, your satisfaction is important to us. Please contact me at your convenience so I can work on making things right. Thank you, Russell Hardin, rhardin@dodgecityofmckinney.com


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  • Never responded to my request

    I can't really provide much information for this review. Recently I completed an on-line request for information about a Jeep that I was intereste...

    Dealer Response

    Hello, I do apologize for the delayed response. We have had a bit of technical difficulty. If you are still interested in the Jeep or have any ot...


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    I can't really provide much information for this review. Recently I completed an on-line request for information about a Jeep that I was interested in purchasing. Unfortunately, no one from the dealership responded. I guess they have too much business.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, I do apologize for the delayed response. We have had a bit of technical difficulty. If you are still interested in the Jeep or have any other questions or concerns, please feel free to contact me at your earliest convenience. I am always happy to help. Best, Russell Hardin rhardin@dodgecityofmckinney.com


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  • The best experience

    I was looking for something affordable and at low cost. Al, RT, and Angel helped me find something that I was looking for and manage to satisfy my...

    Dealer Response

    Maria, thanks for your review! We're glad to hear our team was able to work with your budget and get you into a car that will work for you. We app...


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    I was looking for something affordable and at low cost. Al, RT, and Angel helped me find something that I was looking for and manage to satisfy my father while in the process. They found me a brand new car and I fell in love with it. Being in college and considered a "ghost creditor" they manage to make things happen. I'm thankful for that and they have great attitudes! The vendors were overall great people. Fred also helped me out when it came to the finance. Being a college student with a college budget that's very important. I would recommend them to everyone! Thank you for making my first time buying experience great!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Maria, thanks for your review! We're glad to hear our team was able to work with your budget and get you into a car that will work for you. We appreciate your recommendation and look forward to seeing you again!


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  • Didn't buy from them for a reason

    I went to dodge city looking to trade in a dodge truck for the newer version of the same. Did my research and came up with a monthly payment i nee...

    Dealer Response

    Hello, thank you for your feedback. It's upsetting to hear you felt disappointed with our dealership. I'd like to discuss what happened in more de...


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    I went to dodge city looking to trade in a dodge truck for the newer version of the same. Did my research and came up with a monthly payment i needed to reach to make a purchase. Everything went fine during the preapproval process. After discovering the monthly payments were a little higher than i was comfortable with i decided to look elseware. Unfortunately the dealers played the classic game of "hide the car keys". For a good 30 min i waited and remained professional while they continued the game playing. Finally after demanding my keys and leaving, two dealers chased me out of the door basically begging and pleading for my business. I found the whole experience very unprofessional and me being in the military, thats something i look for. I will not go back or recommend this location to anyone. Do not go in unless you're in the mood to play games with your money.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, thank you for your feedback. It's upsetting to hear you felt disappointed with our dealership. I'd like to discuss what happened in more detail and see if I can regain your trust. Please reach out to me at your convenience and we'll find a way to make this right. Russel Hardin rhardin@dodgecityofmckinney.com


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  • Great service

    Best service I have ever received from a dealership service department.

    Dealer Response

    Thank you for the kind words, B! We appreciate your business and hope to see you again in the future.


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    Best service I have ever received from a dealership service department.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, B! We appreciate your business and hope to see you again in the future.


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  • Recall repair

    Great service overall. My service provider was well informed. He kept me calm cause of what I was going thru with my truck. He called if any chang...

    Dealer Response

    Hello, George! We are so glad to hear that you enjoyed your experience with us. We will keep your suggestion about filling up cars in mind!


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    Great service overall. My service provider was well informed. He kept me calm cause of what I was going thru with my truck. He called if any changes were needed I had no idea how amazing a dealership experience could be. I wish they would have filled my gas tank. My truck has never felt so strong, go to McKinney dodge for everything

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, George! We are so glad to hear that you enjoyed your experience with us. We will keep your suggestion about filling up cars in mind!


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