Courtesy Nissan

(3.6) 103 reviews

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3.6
103 lifetime reviews.
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  • Great service, friendly staff

    I recently had my 2015 Nissan Pathfinder serviced at Courtesy Nissan, and Rodger Davis was friendly and courteous. The service was completed in a time

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    ly manner and done correctly.

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Daniel, we're glad you had a great service appointment! Thank you for allowing us to service your vehicle.


  • Treated me badly

    Horrible experience from start to finish! My car has the airbags involved in the recall, I went to the courtesy nissan website to see what to do next

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    and their chat bubble popped up with an associate asking if they could help. When I gave them the information they said I would be contacted by an associate, but 3 days later I had no response and called to find out that they just wanted me to bring the car in and they would take care of it there. When I get there they immediately treat me like an inconvenience and tell me I can not leave my car with them and push a rental car agreement with a no pets clause, which I say will not work since I have a dog who needs monthly vet visits. An hour later they offer no solution and say I will have to deal with nissan directly. Terrible customer service and I will never go there again for any reason.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for speaking with us about your service experience. We truly appreciate your business and hope everything will be resolved to your satisfact

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    ion. If there is ever anything I can assist you with in the future, please feel free to contact me at cwatson@courtesynissan.com. Christopher Watson Service Manager


  • Great Service

    I had to get my oil and filter changed for my car & I received great service from Saul Gutierrez. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Michelle for the kind words! We thank you for your business and look forward to your next visit!


  • Looking for License plate

    Very irresponsible and not at all bothered about customer concern and they never respond to any querries. I have been trying to reach people for my li

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    cence plate since two days and i havent got any update daily i am wasting my time calling them. I strong recommend people not to go to this dealership place.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize for the lack of communication about your plates. I would like an opportunity to fix this and

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    to earn your business, please contact me at (850) 266-2151. I look forward to speaking with you. Ric Moreno


  • Didn't Fix Anything

    Beyond disappointed in Nissian! It's best do your services else where at a place that will care and not provide you with defective tires or do half of

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    their repair jobs .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for speaking with us over your service visit. We truly appreciate your business and hope everything was resolved to your satisfaction. If th

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    ere is ever anything I can assist you with in the future, please feel free to contact me at 972-664-3312. Vince Kelley Service Director


  • Genius

    Tito in Service Dept is the BEST! Fast, friendly, and texted me abt the repairs so I could make a decision. Promote him to manager.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi there, We are glad that Tito's friendliness and quickness were able to make your experience with us that much better! Thank you for your kind wor

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    ds.


  • A terrible experience

    I was going to buy a car from a friend of mine but the Al Conkey greeted me and was unprofessional. He asked ne where I work. Its none of his business

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    . He didnt say how are you . Would you like some water. Not very courteous at all. I was going to buy.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    J, We truly value your business and thank you for bringing this to my attention. Please contact me directly at (972) 231-2600. I would like an opport

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    unity to fix this and to know more about your experience. I look forward to speaking with you. Robert W. Knarr General Manager


  • Satisfied Customer

    I would like to thank the Courtesy Nissan family for making this great deal possible. At first the deal had collapsed but thanks to Pedro who came up

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    with a solution and made the deal that satisfied both parties. Shoutout to Pedro, Lisa, AL, Terry,Alex and the best man in the business General Manager Rob Knarr who always make sure his customers are taken care of and will go out of his to make any deal possible. I highly recommend anyone that's in the market to purchase a vehicle come to Courtesy Nissan. I promise they will hook you up and take care of you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Leroy for the kind words about Pedro, Lisa, AL, Terry, Alex and Rob! It is always great to hear that we were able to make a customer's exper

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    ience truly exceptional! We thank you for your business and look forward to your next visit!


  • Satisfied Customer

    Courtesy Nissan help me a great deal. I traded in my 2013 Ford F150 and they put me in a brand 2017 Nissan Pathfinder. With challenge credit I didn't

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    think it would be possible but they made the deal happen. Thanks to Steve Mitchell the Big Man Finance Director, Rob Knarr the General Manager for having the confidence in me to make the deal. Calvin the Carman if u need a ride this man will make it happen for you. Lisa for reaching out to me to come in and purchase a new ride and Oliver the finance man for doing my paper and signing. I recommend anyone to come down and purchase a Nissan new or used and I promise you they will take care of you. Thanks again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Leroy, Thank you for reviewing our store and for your business! We are thrilled to hear that Lisa, Steve, Oliver and Rob got you into a new P

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    athfinder!


  • False findings

    The front window customer service was wonderful. Melissa was my rep and kept me informed with the findings on my vehicle and also supplied with me a l

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    oaner car during the down time. My compliant is regarding the quality of repairs completed on my vehicle and the false findings. When I dropped my vehicle off it was driving with no engine mis fires etc. When I picked up my vehicle is when my check engine light came on and I had amjor engine mis fire. I was forced to take my vehicle to another mechanic to fix my vehicle.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity, so

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    we can fix the issue in the future. Could you please give me a call at 972-231-2600 so I can learn more? Robert Knarr General Manager


Courtesy Nissan
1777 N Central Expy Richardson, TX 75080
New (972) 664-3329
Used (972) 664-3329
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