North Central Ford

I have been buying cars from North Central Ford for many years. They have never let me down. This time was no exception. I was in need of a car and wanted an F150 truck. I didn't think it would be possible for me to get one. Not only was Norm able to get me into a truck I could afford, but it was a better version than I could have imagined having. He went way and above the average sales experience to help me get what I wanted at a price I could afford. Hisd attention to detail after the purchase was exceptional. Taking the time to make sure I trully understood my new truck. When I am ready for another I will be going back to North Central, and Norm.

Our Ford Flex required assessment of a warning light that would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few days later, Meagan called and advised they had the part and could do the installation at my conveniece. My first opportunity was the following Friday and we set the appointment. Unfortunately, my wife had planned a lunch meeting with a long estranged high school friend and we needed the vehicle by noon on Friday. Meagan was able to get the job done in plenty of time and my wife was able to attend and thoroughly enjoy her long anticipated lunch date. Thanks Meagan for going the extra mile for us. This is one of 2 vehicles we have had the pleasure of acquiring from NCF and our experience in both sales and service has always been exceptional. Well done folks!

Bought a used vehicle from this dealership. It was a great experience. Our sales guy was Brad and he was very nice and took care of us thru the whole process. After we took vehicle home we had some small problems with the battery and we called them and they took care of it right away with no questions asked or any extra cost to us. The manager Josh handled everything and got us the car back better than when we purchased it. I would definitely recommend this dealership to anyone buying a new or used vehicle.

I went there because of a letter I received from them that they would buy my car above the book value. I went there and the guy was the most unpleasant experience I had since the beginning. He just took the VIN number and didn't looked at the car. He didn't even walked with me to his room. He sent me there and asked me to sit while he works on it. I was waiting there for 20 min and then he came to his room. Looking at me like I am a thief or something. Then he told me they are not interested as the car has so much history. When I bought the car I didn't know about the "HISTORY" so I tried to asked him more but he was like "This car doesn't worth a dime" and he didn't give me much information. He was behaving like I had 2 major accidents with this car and I wanted to rip them off. After having this unpleasant situation going on for like 5 min he asked me how much I want to sell the car. And I didn't have any idea, so honestly I told him I don't know. Then he told me that the price is probably like $6000. I was shocked as I bought the car $17000 eighteen months ago. Of course it was my first car purchase and it might not be the best price for it, but the car is still 2 years old with 25000 miles only. So I left this dealership and took the car to an independent dealer across the highway. They gave me a price of $13,000. They were nice enough to tell me that if I put it on Craigslist I can probably sell it for 14,500 to 15,000 too. I was so shocked by the Ford dealer as I was trusting them all the time and was taking my car there for service and oil change every 4000 miles. I guess you live and learn. My takeaway from this was I will never go to their store. And will advice all people I know not to get close to their dealership.

Get ready for a gouging & screwing on the price if you go to North Central Ford, I recently went there while experiencing vehicle trouble in Dallas and got my F-150 truck repaired and while they did get it repaired they charged me $ 355 for the same repair that I recently had done on the same truck for $ 162 at another Ford Dealership, (they both replaced different coil packs with the exact same Ford part #), I appreciate them getting me back on the road but I do not appreciate being taken advantatge of, I looked the previous invoice up when I got home and discovered the huge $ 193 extra charge by North Central, I was in a bind at the time and had the repair done as I am from out of town about 120 miles away. North Central charges : $ 118 diagnosis, 69.99 install coil pack, 126.50 for # 3L3Z12029BA coil pack., $ 28.20 Misc. Shop Charge , 12.77 tax = $ 355.46 total Other Ford Dealership charges: $58.50 diagnosis, $16.68 install coil pack, $82.06 for # 3L3Z12029BA coil pack, $ 5.13 tax = 162.37 total for a difference of 193.09 more at North Central Ford for the same repair on the same vehicle.

I'd recommend this dealership, but maybe not Ken 'Ohio' Richardson. Amazing how some individuals can be so knowledgeable and organized when appropriate and again so disorganized and aloof should the potential benefit no longer align with their goal. Smart and intelligent one minute...two minutes later they have checked out.

I purchased a 2010 F250 Ford Certified truck in August 2012 - both batteries died 3 months later (less than 3,000 miles have been put on the truck since the purchase and has a total of 37,000 miles) & even purchased an extended warranty on the vehichle. Even though the truck is certified and the batteries were checked at the time of the Certification the dealership refuses to replace the batteries. If the batteries are completely dead now, there is no way that they could have had a good reading at the time of purchase. So much for Certified Warranty - I would not recommend this dealership for your vehicle purchase.

At 46 years of age, I have to state this has been my worst buying experience ever. As a Pastor starting a non-profit to assist formerly incarcerated individuals to find work, I needed a minivan to transport these individuals. As a nonprofit, I had little money to make mistakes. I chose not to purchase anything from the smaller side dealers and thought it would be worth the little extra to purchase from a larger reputable dealer. I search for months in the greater Houston area. Not finding much I branched out to the Dallas/Ft. Worth area. I saw a Ford Windstar that caught my eye at North Central. I talked extensively with the salesperson over the phone about the vehicle for about two weeks. With assurance I was informed that this is the vehicle to buy. I then flew to Dallas to purchase the vehicle. I inspected the vehicle to the best of my mechanical ability and noticed the radiator resevoir was horribly brown. The sales person brought a mechanic over who took the vehicle into service but returned shortly and stated it just needed flushing. The sales person took me to autozone and I purchased the product for which the mechanic flushed the system. During the paperwork process, I was brought into the office to sign the finance paperwork. I asked them why have I been waiting for over four hours when I had already been financed with my credit union. They informed that their financing was better. IT WAS NOT! I then informed them I wasn't here to finance but to buy. I found out later that autodealers often get points or kickbacks of some sort for financing customers. Not sure about that. I finally left NCF to drive the 4 hours back to Houston at about 7 in the eve (6 hours after initially arriving). An hour into the drive, the entire brake light system turned on so I immediately pulled over and called the salesperson and asked if I should return. He eventually called me back and said the mechanic said it would reset after turning the vehicle off. It did so I preceded to Houston whereby the lights came on again. A week later the vehicle severely overheated. Taking it to a mechanic to get the over heating and the braking system examined, he informed me the head gasket was blown, the radiator was corroded and possible water pump. I notified NCF for which they offered 500.00 on a 1200.00 overheating problem and nothing on the brakes (another 1157.00). I got the complete intake system done along with a new radiator but could not afford the water pump. The vehicle continued to overheat when the ac was turned on so I decided to then take it to Joey Meyers Ford. They said the water pump was failing and needed to be replaced. While Joey Meyers Ford really tried hard to work with me to repair the vehicle at little gain to them, I just couldn't afford it any longer. I then called NCF and offered to return the vehicle and get something else. They said it was after the 3 day return policy and couldn't accept it for which I said "I would have returned it when I was an hour outside of Dallas if it wasn't for the salesperson telling me it's ok" They did apologize but said it's a used vehicle but agreed to give me 1000.00 for the van and sell me something else. That deal would have left me 4000.00 in the hold as I still owed 2300 for the van not to mention another eight hour drive to turn it in to them. After much regret, and needing to move on, I sold it to a mechanic taking a 3000.00 (total) loss and delaying moving forward with our nonprofit. This has been a major nightmare. I agree it was a used 3600.00 vehicle and NEVER expected it would drive or perform like a new ford, however I would have thought that such a reputable dealership would allow their rep to be tarnished for what amounted to so much for me but, but literally pennies for them. On the positive, they appeared genuinely disheartened at my situation but (lol) not enough to do much about it. I believe that their are dozens, if not hundreds of people that have had success with NCF, I just am not one of them.

Policies, practices and procedures of this dealership are not customer friendly. It was explained to me that they are part of a Big Corporation and that "this is how we do it"..."unlike some of the smaller operations that have only 3-4 dealerships". I offered that perhaps they are too big to sell me a car. I told them several times that I wanted to pay for the car with no need for financing. After I accepted the deal they came back with a credit report and asked me to sign it. When I asked why they ran a credit report the answer was, "To prove you are who you say you are, and not a terrorist". I walked out. The next day I went to another Ford dealership ~5 miles away and purchased an identical vehicle. The buying experience there was simple, pleasant and respectful.

I was working with Dwight Scott to cancell Extended service plan on a Vehice purched at North Central Ford. He did not performe his job in a timely manner nor would he return my calls. I spoke with him today and he raised his voice at me an stated he had a hundred things more important that mine. I told him Ford Credit advised me to call Customer Servive and he responded he did'nt care who i called. I have purched enough new for vehicles to be in Fleet. I will not buy another car from North Central ford as Long as he works there. He is rude and arrogent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!