New 214-295-9545 Dealer Website
Used 214-446-8098 Email Dealer
Service 855-315-9232

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Reviews

Average Ratings

3.8
Average based on 116 reviews.
  • Smooth Experience with Tracy in Sales

    Purchased a used Toyota at Toyota of Richardson. It was not difficult, no hassle, sales associate (Tracy) was honest, straightforward, and he didn...

    Dealer Response

    Dear 4Runner Fan, Thanks for writing a review! We're glad we could take the stress out of the car buying experience and get you into the right ve...


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    Purchased a used Toyota at Toyota of Richardson. It was not difficult, no hassle, sales associate (Tracy) was honest, straightforward, and he didn't play any games. I would go back again for a new or used car purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear 4Runner Fan, Thanks for writing a review! We're glad we could take the stress out of the car buying experience and get you into the right vehicle. We look forward to your next visit! Your friends at Toyota of Richardson


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  • Awesome experience and best customer experience

    I bought my Toyota Corolla LE 2014 from Toyota Richardson and let me tell you a fact, the sales person there helped me in getting the desired car ...

    Dealer Response

    Hello, Manish, and thank you for writing a review! We are thrilled to hear that you had a fantastic experience purchasing your Corolla from us! We...


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    I bought my Toyota Corolla LE 2014 from Toyota Richardson and let me tell you a fact, the sales person there helped me in getting the desired car and that too in a budget that i was looking for. I am extremely happy with the way they handle their customer and at times they go out of way in helping them as well. I would definitely recommend them to my friends if they are looking to buy any vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Manish, and thank you for writing a review! We are thrilled to hear that you had a fantastic experience purchasing your Corolla from us! We always aim for excellence, and that sounds like you you encountered. We hope it treats you well for many years to come. Thanks for choosing Toyota of Richardson!


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  • Great Multi-State Experience

    We had searched for over two weeks for the perfect Tundra at the price we were willing to pay. Mr. Donnelly was more than accommodating as we drov...

    Dealer Response

    Greetings, and welcome to Texas! We are always ready and willing to help our customers get into the perfect vehicle, and it sounds like our staff ...


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    We had searched for over two weeks for the perfect Tundra at the price we were willing to pay. Mr. Donnelly was more than accommodating as we drove from Tennessee to Dallas to pick up the Texas Edition CrewMax Tundra. He even assisted in getting the rental car back on time. Thank you for a pleasant, positive buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Greetings, and welcome to Texas! We are always ready and willing to help our customers get into the perfect vehicle, and it sounds like our staff was able to do this for you! Thank you for choosing Toyota of Richardson!


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  • Timing Belt

    I rarely use an auto service facility. My experience in auto service over the years has been useful, because if you want a job done right...do it ...

    Dealer Response

    Hello, Billy! We always want our customers to feel appreciated, and we are so happy to hear that our staff did this for you! Your business is trul...


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    I rarely use an auto service facility. My experience in auto service over the years has been useful, because if you want a job done right...do it yourself. I had the rare occasion to have the timing belt/water pump service performed by Toyota of Richardson. While it was apart, I needed new oil seals. Was called promptly. All work was completed, car washed, fluids topped off, and a smile by 3 PM. They called to thank me for my business. They treated me like family.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, Billy! We always want our customers to feel appreciated, and we are so happy to hear that our staff did this for you! Your business is truly appreciated - if there's anything we can do to help you, please let us know!


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  • Well worth the time and money

    I had a pre-purchase inspection conducted on a used vehicle I was purchasing from another dealer. I was met by Easy, who explained, in detail, wh...

    Dealer Response

    Hello, Don, and thank you so much for your feedback. We are so pleased to hear that you had a great experience working with our staff to inspect y...


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    I had a pre-purchase inspection conducted on a used vehicle I was purchasing from another dealer. I was met by Easy, who explained, in detail, what would be inspected and the pricing. I agreed to the inspection. I went to work and left the car with him. He later called me and explained what the inspection had found. I took the inspection report to the other dealer and asked him to perform the repairs before I purchased the vehicle. He agreed. The inspection saved me about $1300 in repairs. Well worth the time and money.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, Don, and thank you so much for your feedback. We are so pleased to hear that you had a great experience working with our staff to inspect your vehicle. We always have our customers' best interests in mind, and we are very happy that we could save you money. Thanks for choosing Toyota of Richardson!


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  • 2011 Toyota Tocoma

    Purchased online... Quick, very polite, responsive, and made my first time online buy a good one. We drove two hours to pick up the truck and it ...

    Dealer Response

    Hi, Tyler! Thank you so much for your feedback. We are very happy to hear that you had such a great experience working with our team on the purcha...


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    Purchased online... Quick, very polite, responsive, and made my first time online buy a good one. We drove two hours to pick up the truck and it was ready to go and we were in and out in less than a hour. Everyone said hello and congratulations!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Tyler! Thank you so much for your feedback. We are very happy to hear that you had such a great experience working with our team on the purchase of your truck. Thank you for choosing Toyota of Richardson!


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  • Great Experience

    My husband and I bought a truck from Toyota of Richardson back in October. It was an all-around incredible experience, from the sales staff to the...

    Dealer Response

    Hi, Katy! Thank you so much for leaving your honest feedback. Here at Toyota of Richardson, we always try to get it right the first time, but unfo...


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    My husband and I bought a truck from Toyota of Richardson back in October. It was an all-around incredible experience, from the sales staff to the finance department. The only thing the truck didn't have that we really wanted was a back-up camera, but we were told by our sales guy that they could easily have one installed and we would be able to roll the charge for it into the financing. We didn't want to agree to the purchase and sign the papers unless we were 100% sure that the camera was going to have the functionality and quality that we were expecting. After being assured and promised multiple times by our sales guy, we signed the papers and scheduled the install a little while after. To make a long story short, the camera didn't even remotely have the quality and functionality that we were promised. (Toyota was not responsible for the install - a 3rd party company was.) On top of camera not being as-expected, the sales guy that we had dealt with was no longer working for Toyota. We were incredibly disappointed and frustrated and felt like it was ruining the great experience we'd had with them. That was until we met Brian Pacheco. He listened to us voice our frustrations and that same day, he made it right. He was able to get us a full refund for the camera and have it uninstalled while we were out of town for the weekend. He was so kind and understanding through the whole thing, and what meant the most to me was that it shouldn't have been his responsibility to "clean up" someone else's mess, but he did. Some sales guys kinda stop caring once they make the sale, but that's clearly not the case with Brian. We are so grateful that he listened to us and made the situation right, and we're back to being able say it was an all-around wonderful experience with Toyota of Richardson from start to finish! :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Katy! Thank you so much for leaving your honest feedback. Here at Toyota of Richardson, we always try to get it right the first time, but unfortunately, we are human and sometimes so not meet this standard. We are very sorry that the back-up camera was not the quality that you had hoped for; however, we are very pleased to know that Brian was able to step in and make everything right for you. Thank you for giving us a chance to make this right! If there's anything else we can do to help, please let us know.


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  • Great Experience

    This was the easiest deal I have ever made. They gave me a good price from the start and didn't hearse me every day to come back in. Omar Sherbi w...

    Dealer Response

    Hello! Thank you so much for your feedback about your experience. We are so pleased to hear that Omar and Jeff made sure you had a comfortable pur...


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    This was the easiest deal I have ever made. They gave me a good price from the start and didn't hearse me every day to come back in. Omar Sherbi was very knowledgeable and upfront. His manager Jeff Sholnick was great to work with also. I'm still kind of shocked how easy the process was. Five stars all the way.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello! Thank you so much for your feedback about your experience. We are so pleased to hear that Omar and Jeff made sure you had a comfortable purchase experience. We appreciate your business - thank you for choosing Toyota of Richardson!


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  • I'll go back there for service

    I have been having my 2015 Toyota RAV4 LE serviced there a few times. Always very helpful, polite, and professional. They make you feel like your ...

    Dealer Response

    Hello, Richard, and thank you so much for your feedback. We always aim for amazing customer service, and we are thrilled to hear that Alan went ab...


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    I have been having my 2015 Toyota RAV4 LE serviced there a few times. Always very helpful, polite, and professional. They make you feel like your issues are also theirs. Special thanks to Alan Bostley, service manager. I had a particularly difficult-to-find soft chassis noise issue that was diagnosed correctly and remedied by a technician there named Don. Ask Alan if this guy is available when you have a difficult problem.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, Richard, and thank you so much for your feedback. We always aim for amazing customer service, and we are thrilled to hear that Alan went above and beyond to ensure that you were satisfied with your experience. Thank you for choosing Toyota of Richardson!


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  • Best Toyota dealership

    Have purchased vehicles at other dealerships and had them serviced at same. Toyota of Richardson is, by far, the best. When looking for a car, Ter...

    Dealer Response

    Hi, Steve, and thank you so much for your feedback! We are very pleased to hear that you had an amazing experience working with us here at Toyota ...


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    Have purchased vehicles at other dealerships and had them serviced at same. Toyota of Richardson is, by far, the best. When looking for a car, Terry found exactly what we wanted, the entire sales process was effortless, completed all of the paperwork in less than an hour. All of our Toyotas are serviced at Toyota of Richardson. The shuttle service is a great convenience, we make our appointments on-line or by phone, have no trouble getting in when we want and the service is always done right the first time. Our service advisor, Alan keeps us informed of everything we need to keep our vehicles in top shape, gets us in and out quickly on our visits and I would recommend him to anyone looking for the best service advisor.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, Steve, and thank you so much for your feedback! We are very pleased to hear that you had an amazing experience working with us here at Toyota of Richardson! Thanks you for your business!


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