Sam Packs Five Star Ford Plano

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Reviews

Average Ratings

4.8
564 lifetime reviews. Includes reviews of Sam Packs Five Star Ford Plano from DealerRater.com
  • Awesome experience

    Worked with LaRae Wilson in Used Cars and he really treated us right. The truck I wanted was being looked at by others and he still held it for me...

    Dealer Response

    Thank you for shopping at Five Star Ford Plano. Your review and business are greatly appreciated Michael!


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    Worked with LaRae Wilson in Used Cars and he really treated us right. The truck I wanted was being looked at by others and he still held it for me until I had a chance to look it over too. We were very surprised at how everything went and how accommodating they were during negotiating. Thank You!!! P.S. I went on Saturday and had cooked hamburgers, steaks and hotdogs!!! very nice.. Way to go Sam Pack Ford, Plano.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for shopping at Five Star Ford Plano. Your review and business are greatly appreciated Michael!


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  • Happy

    Great service. Nice people and work was done in a timely manner.


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    Great service. Nice people and work was done in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New car Purchase

    They did a great job working with me. my sales man was the best. Thanks I will be back.

    Dealer Response

    Thanks for your feedback Edgar. We are delighted that you found the vehicle you were looking for with us at Five Star Ford Plano. Please call ...


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    They did a great job working with me. my sales man was the best. Thanks I will be back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Edgar. We are delighted that you found the vehicle you were looking for with us at Five Star Ford Plano. Please call us anytime regarding any car care needs or concerns you may have. Thank You, Brandon Buehlman, GM, 972-985-3600.


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  • no title

    good service. I've never serviced my truck anywhere else.

    Dealer Response

    Thanks for your feedback Kenneth. You are a valued customer to us at Five Star Ford Plano. Please call on us anytime regarding any of your car ...


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    good service. I've never serviced my truck anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Kenneth. You are a valued customer to us at Five Star Ford Plano. Please call on us anytime regarding any of your car care needs or concerns. Thank you, Brandon Buehlman, GM, 972-985-3600.


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  • 5 Star Ford Plano/Richard Rojas salesman

    Mr. Richard Rojas guided me through the process and was excellent. The entire experience was simple and pleasant, and the cost was within the par...

    Dealer Response

    Thanks for your feedback Raymond. We appreciate your comments regarding the customer service provided by Richard Rojas and will certainly pass t...


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    Mr. Richard Rojas guided me through the process and was excellent. The entire experience was simple and pleasant, and the cost was within the parameters I set out beforehand.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your feedback Raymond. We appreciate your comments regarding the customer service provided by Richard Rojas and will certainly pass them along. You are a valued customer at Five Star Ford Plano. Please call us anytime with any questions or concerns you may have. Congratulations on your new vehicle and thank you for shopping with us. Brandon Buehlman, GM, 972-985-3600.


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  • Customer

    Chris Sloat did an outstanding job with me and my 2014 F-150 in addressing all mu issues when I came in for work on my truck. Thank you Chris for ...

    Dealer Response

    Thanks for your feedback Terry. We appreciate your comments regarding the customer service that Chris Sloat provided to you and will certainly pa...


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    Chris Sloat did an outstanding job with me and my 2014 F-150 in addressing all mu issues when I came in for work on my truck. Thank you Chris for your Great Customer Service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Terry. We appreciate your comments regarding the customer service that Chris Sloat provided to you and will certainly pass them along. You are a valued customer to us at Five Star Ford Plano. Please call us anytime with any vehicle needs or concerns you may have. Thank you, Brandon Buehlman, GM, 972-985-3600.


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  • The Negative Side of Ford's Lease Policy

    I was very impressed with the assistance that I received from LaRay Wilson at Five Star Ford in Plano, and give LaRay 5 Stars!!! BUT, I AM NOT HAP...

    Dealer Response

    Thanks for taking the time to put your thoughts into writing Alan. We appreciate your honest feedback regarding Ford Leasing policies. While we ...


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    I was very impressed with the assistance that I received from LaRay Wilson at Five Star Ford in Plano, and give LaRay 5 Stars!!! BUT, I AM NOT HAPPY WITH FORD'S LEASING POLICIES. (LaRay and Five Star Ford are not responsible for my displeasure with Ford's leasing policies.) FACT - FORD REFUSES TO ALLOW A CUSTOMER TO TRADE IN A LEASE VEHICLE WITHIN THE LAST 120 DAYS OF A LEASE FOR THE VEHICLE'S FAIR MARKET VALUE. INSTEAD FORD REQUIRES THE CUSTOMER TO PAY ALL REMAINING LEASE PAYMENTS AND ALL EXCESS MILEAGE FEES BEFORE IT WILL ACCEPT THE VEHICLE IN TRADE. I leased my F150 during Truck Month 3 years ago. The Lease expires in June, 2017. Because of Ford's leasing policy I was not allowed to trade in my F150 during this most recent Ford Truck Month because it was less than 120 days to the date of my lease termination. Never mind that I could trade my F150 in to a competing manufacturer during that last 120 days. I ended up purchasing my lease vehicle. I am on my third F150 and seventh Ford vehicle in the last 20 years or so, all but one of which I purchased new. The truck of choice driven by most of my extended family has always been a Ford. But I think that is about to change given the loyalty that Ford's leasing policy provides its customers. I hope that my diatribe will get Ford to consider changing its leasing policies.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to put your thoughts into writing Alan. We appreciate your honest feedback regarding Ford Leasing policies. While we have many guidelines we must adhere to when leasing a vehicle, we try to remain as flexible as possible with customer concerns and conversations. We value your Ford loyalty at Five Star Plano and look forward to providing you service for years to come. Please call on me anytime regarding your vehicle needs and concerns. Thank you, Brandon Buehlman, GM, 972-985-3600.


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  • Outstanding!

    Everyone was kind, patient and accomodating from Kenneth to young man that delivered the car to us. I would like to give you some honest feedback ...

    Dealer Response

    Thanks for your honest feedback Delania. We value you and your business at Five Star Ford Plano. Please call on us anytime regarding any car car...


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    Everyone was kind, patient and accomodating from Kenneth to young man that delivered the car to us. I would like to give you some honest feedback as a take away from this experience. If the client asks to leave with their car, let them, it should not be on the lot if its not ready to drive off. If anything goes wrong at all just own up and let the client know, dont try to hide it. The minute I picked up on deception my confidence began to fall. I spoke to Nicole who was kind enough to follow up with me and I do believe this was an unusual situation made worse by my being in a rush. Even though this did not go as well as I would have liked I do appreciate how hard everyone worked for us.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your honest feedback Delania. We value you and your business at Five Star Ford Plano. Please call on us anytime regarding any car care concerns or questions you have. Thank you, Brandon Buehlman, GM, 972-985-3600.


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  • Five Star Ford Plano

    Salesman was a real professional and a a joy to work with.

    Dealer Response

    Thanks for your feedback Marie. We are delighted that you found the vehicle you were looking for at Sam Pack's Five Star Ford Plano. You are a v...


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    Salesman was a real professional and a a joy to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Marie. We are delighted that you found the vehicle you were looking for at Sam Pack's Five Star Ford Plano. You are a valued customer to us. Please call on us anytime with any questions or car concerns you may have. Thank you, Brandon Buehlman, GM, 972-985-3600.


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  • Best Place to buy

    3 vehicle purchased here. Erin is phenomenal and Hector was awesome as well.

    Dealer Response

    Thanks for your feedback Thomas. We appreciate your comments regarding the customer service you received from Erin and Hector and will certainly...


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    3 vehicle purchased here. Erin is phenomenal and Hector was awesome as well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Thomas. We appreciate your comments regarding the customer service you received from Erin and Hector and will certainly share them. You are a valued customer at Five Star Ford Plano. Thank you for purchasing your vehicles with us, Brandon Buehlman, GM, 972-985-3600.


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